I ordered some cast iron enamelled products. One arrived chipped on the handle and lid. A quick email and a picture later my damaged item was replaced with no hassle at all. Honestly - the best custom... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Excellent customer service. Big thank you to Ahmed, who went above and beyond. Quick replies and clear next steps. I received a knife block as a Christmas present. Unfortunately, on first use the... Leggi di più
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Ordered two items. Took ages for them to tell me one wasn't in stock. I agreed to a different colour of item (which takes ages as they take days to reply to any communication), they dispatched but... Leggi di più
Ordered a enamel cast iron casserole dish and unfortunately there was a product issue as the enamel on the lid chipped off after one wash. The team at Koch & Köchin were so incredibly supportive and h... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Koch & Köchin supplies high-quality kitchen knives, cookware and kitchen utensils throughout Europe & the UK. Our new website is easy to navigate and has a straightforward ordering process. We pride ourselves in excellent customer service, free UK delivery and customer satisfaction.
Informazioni di contatto
London, Regno Unito
- 0208 808 0004
- support@kochkochin.com
- kochkochin.com
3,6
Nella media
368 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Risposta di Koch & Köchin
Hi Fiona,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
They tried their very best to get the…
They tried their very best to get the right product delivered on time!
28 maggio 2023
Risposta di Koch & Köchin
Hi Laurence,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hi Kathleen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Fantastic price and prompt delivery
24 maggio 2023
Risposta di Koch & Köchin
Hello Simon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Extremely efficient and effective…
Extremely efficient and effective customer services.
Ordering was a doddle and goods arrived well packaged and prompt. Would recommend to everyone.
24 maggio 2023
Risposta di Koch & Köchin
Hello Ray,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered kitchen knife block set and…
Ordered kitchen knife block set and received quick and efficient service and good quality knife set
24 maggio 2023
Risposta di Koch & Köchin
Hello Gwen,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Ordered 2 sets of paring knives £72.00
Ordered 2 sets of paring knives £72.00. Paid. Estimated delivery 6-9th May so where are my paid for goods?
It is 18th May and nowhere to be seen. Utter rubbish. Avoid.
Review update. 4th June 23 To be fair to them, they have refunded my account so perhaps it was a problem with the items I ordered.
18 maggio 2023
Non scritta su invito
Risposta di Koch & Köchin
Hello Joe,
Thank you for taking the time to leave your review.
Please accept our sincere apologies for not receiving your order.We want to give the best we can to our customers but sometimes there's an unexpected situation.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
really fast delivery
2 maggio 2023
Risposta di Koch & Köchin
Hello Clifford,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Slow dispatch of items ordered
1 maggio 2023
didn’t get the items in my order
2 maggio 2023
Great products great prices
Great products great prices. I did order Black lids but got white. And the cast iron pans 10/10
1 maggio 2023
Risposta di Koch & Köchin
Hello Darren ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards. My apologies for receiving the wrong colour.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Best price and fast despatch.
2 maggio 2023
Risposta di Koch & Köchin
Hello Gordon ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Top quality for a great price.
1 maggio 2023
Risposta di Koch & Köchin
Hello Andrew ,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Risposta di Koch & Köchin
Hello Peter,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Quite easy and fast delivery
1 maggio 2023
Risposta di Koch & Köchin
Hello Jazmin,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
My order was straightforward and…
My order was straightforward and arrived within a few days from purchase, I found this item (knife) cheaper than on other websites.
1 maggio 2023
Risposta di Koch & Köchin
Hello John,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
The knife set is really stylish and as…
The knife set is really stylish and as it was on the website. They kept in contact with me by email regularly from order to delivery time. Really good service and product.
27 aprile 2023
Risposta di Koch & Köchin
Hello Rosemary,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
All-round great service
Fast delivery, fair price, good packaging. I’ll definitely be buying from Koch & Köchin again!
26 aprile 2023
Risposta di Koch & Köchin
Hello Dan,
Thank you for taking the time to leave your review.
We are very glad to hear that you had a good experience shopping with us and the product is up to your standards
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
We hope to see you again soon!
Take care, and have a lovely day.
Kind Regards,
Cherri
Having initially been hesitant about…
Having initially been hesitant about ordering because of no reply to my inquiry on the contact form and there being no telephone number listed I took the chance and ordered a set of Wusthof knives and I'm very glad I did. Received the genuine article, faster delivery than advertised and I'm very pleased with them. Saved £120 compared to the price advertised elsewhere. Will be ordering from Koch & Kõchin again in the future. Brilliant price, delivery and products. The only negative is the lack of contact options available.
27 marzo 2023
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