KMS Tools & Equipment Recensioni 2.252

I was looking for a Canadian source for a specialized rechargeable battery and discovered KMS tools carried it. I expected the order to take over a week to arrive since it came from B.C. And I reside in Ont. It arrived the next day much to my surprise. Excellent service, competitive prices, and I will not hesitate from buying from them in the future

Very few knowledgeable staff as they experience high turnover and now hire only basic skills i.e. problem-solving/analytical abilities do NOT seem to be a requirement

UPDATE: bough a large King Canada tool from them and it's beyond warranty period so am prepared to buy parts. King Canada says KMS can help me...and KMS tells me to go to King Canada and just keeps repeating 'if its more than 1 yr old, it's not our problem'....even for $ you wont help your customers?!?

Online & Backorders are constantly messed up; staff call and say 'your order is ready for pickup' but then you go there and pieces of it have still not arrived or they simply can't find them. Or...you do pick them up and then they repeatedly call you to pick it up...several hours after you already did!

Online sales support is a joke; all they give are 'quick' answers, regardless if they are accurate or useful. Had an open support ticket and found out that they DIDNT PUT ANY DETAILS in it from what had been discussed...when I called back to follow up, they claimed that they were 'waiting for information from ME..' and that was their excuse for doing nothing...

To compound the issue, went in to the store to try to resolve a tool/fitting issue and was given excuse after excuse....the only solution provided was 'just return it'. Telling your customers to effectively 'GO AWAY' is a poor business model...

Product, yes. Service, No.

Knowledgeable and efficient service. I have dealt with KMS for years and have never had a bad experience.

Large store with loads of the top brands (domestic and European) in power tools, hand tools, and body tools, often slightly cheaper than the other big box stores in the city. Friendly, helpful staff. I purchased the oxy-acetylene tanks and the exchanges/refills are no-contract and no-hassle. I would like to see more Bosch tools, though.

You can’t beat the amazing sale prices and the entire process from selection to delivery (across 4 provinces in record time!) was awesome.

Absolute top shelf service!! Ben in the “woodworking” section was amazing! All staff were welcoming and helpful with out being overbearing… the selection and variety of tools was almost overwhelming but the staff helped guide my way to what I needed vs what I thought I needed! KMS has just become my GO TO for tools!!

In my past two visits, both team members really went out of their way to help me locate and clarify questions on products I found on your mailouts.

The best customer service for starters the very friendly staff are very helpful and the store itself has all the top. Brands, one of my new favourite stores

This is the first time I have dealt with KMS Tools and I found the experience to be great. I ordered a lathe and had a problem with the initial unit delivered, but I was very impressed with how the problem was dealt with by KMS. They made sure that what I purchased met my needs completely, and I am now very happy with my purchase.

I only order online from KMS, but they always come through with my orders and on time delivery. Also there prices are spot on every time, especially with items on sale!

KMS is the bomb

KMS TOOLS
November 2025

I’m in Ontario and in November of 2025, I placed several orders online during Black Friday sales. I requested my items be sent via courier and not Canada Post due to rotating strikes and delays.
Im glad to say my items were received well packaged, whole and in a timely manner by UPS and Fed Ex.

I had my eye on a few items and KMS had the best price on pretty much everything. But, having never purchased from them before, I wasn’t sure what kind of experience I would get. Luckily, I can state I would purchase online from KMS again and actually have done so after my first tool haul. I can’t speak of customer service or the people there as visiting is kind of hard, being on the other side of the country. But, if you buy online and are wondering how they rank, I wouldn’t hesitate to shop at this store.
I found in many cases,

KMS is quite aggressive with their pricing and that is what got me initially. Just a tip, ya gotta create an account to see the best prices on stuff. But, this is becoming a popular method used by online retailers now and is spreading. Anyways, doing so is worth it here as the savings can be substantial.

Thanks KMS for a positive shopping experience.

web sales are slow sometimes a week to ship. if possible order from amazon if times an issue.

They had the tool that I wanted at a good price and got it to me promptly, even with a postal strike going on.

Display failed within 1st week of use.
Took generator to Brothers Two for repair on Aug 6/25.
Nov 4/25 and generator is still not repaired.
I don't recommend this generator to anyone.

You have made me a new customer with KMS tools. I like the selection you guys have. It’s always tricky finding certain size driver bits, and you guys had them. I also like the selection of power tools, and the awesome ell known brand names. I look forward to continually looking for stuff that I need from your store. Thank You. Best Regards Chris Slater

South Edmonton store has some great staff. One guy spent half an hour going through the advantages and features of different tool cabinets with me. Detailed how each one was built differently (because he actually assembles the floor displays too) He really knew what he was talking about and showed me which one was a better deal for my dollar.

Me and my friends were walking around the store and I was being followed around by a worker named Adrian. I went and picked up one of the block sanders and he had made an unwarranted comment about not touching tool unless I planned on buying them. Overall it was a very unpleasant experience.

Was a great deal on Bosch 18V batteries that got me click'n the buy button and came to Ottawa in just bout a week... Many thanks boys n girls for good system.

Recently, I bought a Milwaukee M12 Heated TOUGHSHELL Jacket. Warning. Jacket does NOT come with a battery. ??? 2. On High heat setting, the batteries last LESS than 2 hours. LESS than advertised. 3. Milwaukee's MAP pricing is a JERK move!!! JTS