Kiwicampers Recensioni 26

Verschikkelijk bedrijf! Onze camper ging op dag één al kapot, we hebben drie dagen moeten wachten totdat we een vervangend ding kregen. Drie dagen van ons verblijf kwijt, een hele middag kwijt met wachten. De kosten voor de accomodatie zijn niet vergoed, de extra kosten van de camper kwamen voor onze rekening en van enige service was geen sprake.

I didn't book the camper or use the camper
My sister and brother-in-law from Australia did.
They came to NZ to visit my family and I in Dunedin and then planned to travel around the top of the South Island.
When they arrived at Kiwi Campers in Christchurch, to pick up the van, they had booked and paid for months previously, they were told by Kiwi Campers that they KC, have canceled their camper van and didn't have a replacement.
A van happen to come in while they were there and they managed to get that one for 4 days but there wasn't a van available for the rest off their holiday.
Because no vans were available from any other providers, they had to rent a small hatchback ( peak season nothing available) and book accommodation at motels.
Luckily they had the means to do this, how would a visitor to another country get on if they didn't have extra funds.
I feel the whole scenario was disgraceful,
Hence why I'm writing this review.
I would avoid and try someone else.

Horrible customer service from the manager Michael. He handled the whole conversation very unprofessionally and childish and tried to tell us we had issues with the car due to our bad driving skills and not because of the shitty cars they rent out. First after road service had a look at it and told us it should never been rented out in the first place they would listen to us and provide us a new car. It ended up taking 3 days to get the new car.
We later found out that the manager Michael is the owners son. I guess that what you get when you hire family instead of qualified people.

3 cars in 2 weeks - avoid this company

We rented a campervan from Kiwi Campers, and it was a terrible experience.

The first vehicle broke down after just 30 minutes (gearbox failure). After waiting several hours, we received a replacement, but that one also had a faulty gearbox. After a week of driving, we contacted the company because we no longer felt safe.

The manager (Michael) dismissed our concerns and claimed we simply didn’t know how to drive a manual. We then called roadside assistance, who confirmed the vehicle was unsafe and should never have been rented out.

We had to wait a couple more days for yet another replacement car. The third vehicle had over 800,000 km on it.

Overall, the customer service was poor, and the vehicles were old, faulty and unsafe.

A terrible experience with this company, Booked a van 6 months in advance and paid in full But they cancelled 2 days before pick up and were not interested in helping to secure another van which left us stranded without a van for our month long holiday in the South Island, NZ. Reasons for cancellation did not add up, first notification said they had cancelled at our request, when we contacted them to say no such request had been made they said it was because of a ;problem which meant the van was not safe. They also told the booking agency that we had cancelled. After contact with us the booking agency contacted Kiwi Campers who then came back with safety story. No confidence in their integrity, avoid if you want a trouble free holiday .

We booked with kiwicampers 5 months in advance a campervan to travel new zealand 2 weeks in the north and two in the south. A month before our trip we realized that all the ferries between the north and south island were fully booked. In our original booking frim kiwicampers we selected the option „ferry booking“, however we were never contacted by the company regarding our crossing date or given a voucher to book the ferry ourselves. Since it was not possible to cross to the south island we contacted kiwicampers for a partial refund and to bring the campervan back 2 werks early. Not only was the refund denyed (which would have been fine with us) but also they said we have to pay an additional 1000$ because we would bring back the van at the pickup location in Auckland and not drive the van to Christchurch! The customer service was very stubborn and would not try to reach a solution. They provided us a ferry booking two weeks after our desired crossing date, which would have ment we would have to skip the south island and spend 4 weeks in the north.
Also the vans are more expensive than on other more reputable companies and offer little to no insurance even if the price is already so high.
Horrible company, horrible customer service, if I could i would leave 0 stars!

We hired a kiwi campervan for 3 weeks in the South Island and then for 2 weeks in the North Island (booked in advance through an agent from the UK). If we'd done any proper research prior we wouldn't have gone near them. Both our vans had multiple issues and both were 'nails'! They'd each already done hundreds of thousands of km and were well past their use by dates. Our second van even had a half full toilet from previous hirers and when we raised this via email a few days later (as we'd not needed to use it being on sites) we were disbelieved....! The fridge wouldn't stay cold so we had to stay on sites but they refused to compensate us. Our first van had ignition issues and we never knew if it would start each day.
** In short, AVOID booking with this company as you will be disappointed. You do not get what you pay for...**

Schon bei der Übergabe des Campers erhielten wir keine vernünftige Einweisung. Es gab keine Erklärung zur Reinigung des mobilen WC´s. Keine Ersatztabletten, kein Hinweis auf Geschäfte, die diese verkaufen. Der Camper war innen ziemlich abgerockt. Überall Kratzer und beschäftigte Schränke. Das Rohr, auf dem der Tisch montiert wurde, war verrostet. Der Wagen hatte etliche Dellen und Kratzer. Das Automatikgetriebe schaltete im Bereich 40-60 km/h und 80-100 km/h nicht rechtzeitig hoch. Die Handbremse hielt den Camper schon bei leichtem Gefälle nicht. Insgesamt eine Vollkatastrophe. NIE WIEDER

DON’T HIRE A CAMPERVAN FROM KIWI CAMPERS. You have to pay up front before arriving in New Zealand and then you are basically stuck with what was in our experience poor quality service and a decrepit van that bore no relation to the blurb on their website. We booked a van for 5 weeks. On arrival at the depot in Christchurch the vehicle wasn’t ready and we had to wait around a shopping area near the airport for hours while they worked on a broken door on the vehicle. When we returned later as agreed it still wasn’t ready so they brought out another van as a replacement. I queried the overall state of this van – it looked nothing like the one advertised on their site. It looked more like a builder’s van you would see here in the UK; dented, rusty with peeling and faded logos. They refused to replace it even though there were other decent looking vehicles in their yard. We’d already lost a day of our holiday so we were stuck with it.
We camped that evening only to find that the supplied crockery and cutlery was in a disgusting state: dirty plates covered in food and toilet chemicals and pots and pans that didn’t have lids. The light in the toilet was smashed.
We had to return to Christchurch for Kiwi Campers to clean the interior of the van, fix the light and supply new crockery etc. Despite my request they still refused to replace the van with a newer one even though they had a yard full of clean looking vans. It was only when we tried to cook for the first time that evening, we realised that only one gas ring worked. We weren’t going back to Christchurch again so we just put up with it.
We wasted days of our precious holiday as a result of Kiwi Campers’ failure to provide the vehicle and the service that they advertised. They really should be ashamed to besmirch the reputation New Zealand has for hospitality by their utter lack of concern or care for their customers. Don’t go near them!

Lang verhaal kort.... De camper voldeed totaal niet aan de verwachtingen en verkeerde in veel minder goede staat dan gepresenteerd werd op internet (waaronder bloedvlekken in de matras). Binnen een uur na vertrek ontstonden de eerste problemen en dit leek het bedrijf totaal niet te interesseren. Telefoon werd niet aangenomen, geen reactie op mail. Wij hebben uiteindelijk een claim bij de Disputes Tribunal ingediend en kregen een deel van de betaalde kosten terug.

So, jetzt kann ich objektiv und nicht nur emotional eine Rezension verfassen.
Nach der langen Anreise (27 Std.) nach Auckland freuten wir uns auf das gemietete Fahrzeug.
Der erste Schock kam bei der Aussenbesichtigung: Macken, Schrammen und keine Markise. Löcher von der Markise waren noch sichtbar.
Der zweite Schock erfolgte bei der Innenbesichtigung: Vorhänge, Polster, Matratze, Schränke, Dusche und Kühlschrank waren dreckig.
Bei der Kritik wurde uns gesagt es sei ein "Altes Auto". Aber auch das kann sauber sein.

Als Dreistigkeit gab man mir Tücher und Reiniger mit den Worten: "Ich könnte es ja säubern." Ich war so sprachlos, daß ich gar nicht darauf antworten konnte.
Aber da Hochsaison war und wir das Wohnmobil Langzeit gemietet (3Mon.) hatten, sahen wir keine Möglichkeit einen anderen Anbieter zu finden.
Weil zunächst auch die Rückfahr-Kamera nicht funktionierte, warteten wir darauf das der Techniker diese reparierte. Aus Kulanz wollte man uns einen Tag der Miete erlassen.
Auf dem nächstgelegenen Campingplatz habe ich das Fahrzeug tatsächlich 2 Stunden geputzt, bis wir unsere Koffer auspacken konnten.
Fliegengitter waren ebenfalls nicht vorhanden. Das Hubbett sank immer wieder hinab, so daß mein Mann es festgebunden hat damit es fixiert war.
Der Kühlschrank und das Gefrierfach funktionierten auch nicht immer. Das einzig intakte bei dem Wohnmobil war der Motor.

Während der Fahrt schloß die Aufbautür nicht mehr einwandfrei und ließ sich von aussen nicht mehr öffnen. Da wir auf der Südinsel unterwegs waren, hielten wir in Christchurch bei KiwiCampers an.
Dort bemühte man sich uns zu helfen, der Service war kompetent und schnell. Während der Reparatur an der Tür wurde uns kostenlos ein Leihwagen (PKW) gestellt.

Unser Fazit: Wir würden niemals erneut einen Camper von KiwiCampers mieten.

Uns war klar, dass wir für das Geld nicht den besten Van bekommen werden, was bei einem Model von 2000-2001 zu erwarten war.
Der Kundenservice war super, sowohl bei der Abholung und Abgabe, als auch, als wir ein Problem mit der Batterie hatten. Alle Servicemitarbeiter waren zuvorkommend und sofort bereit uns zu helfen und haben mich immer Ernst genommen. Auch die zusätzlichen Ausgaben, die wir hatten, da wir eine Nacht in einem Holidaypark schlafen mussten, wurden ohne Widerspruch übernommen. Also alles so wie erwartet und man hat sich gut aufgehoben gefühlt.

Do NOT rent an older campervan model from Kiwi Campers. Yes they are cheaper, but man... you will encounter a lot of problems. Our manual van had a horrible gearbox, however Kiwi Campers said there was nothing wrong with it. We even had to pay extra money to get an automatic campervan as a replacement. The second van had a broken fridge.. The third van was a newer model, which was fine. Luckily it was low season, so customer service was available. In high season you are screwed.

SCAM! THIEVES!
I always check reviews before going anywhere and I didn't and I regret it...
Feedback from our experience:
- old and poorly maintained van with many problems;
- the gauge for clean and dirty water doesn't work and they know it (but don't say so);
- all the door seals fall out;
- fridge door won't close;
- a battery leak;
- a mosquito screen missing from a window, and when we told them, they said they knew but didn't tell us;
- leak inside the truck when it rains;
- one of the truck's windows doesn't open;
- the windshield wipers are on the plastic;
- the gas bottle we were supposed to fill before returning the truck turned out to be overdue and the technicians at the gas station told us it was too dangerous to handle; when we called Kiwi campers to tell them, they simply asked us to replace it without apology - of course I didn't;
They're dishonest, stupid and will never help you. They have old trucks that they don't take care of, but they don't mind renting them out.

NEVER DEAL WITH KIWI CAMPERS!

They are a SCAM company

We wisten dat we een oude camper hadden gehuurd. Maar we krijgen hem inclusief mierennesten tussen het servies goed. De zogenaamde route assistance die je belt als je de problemen zit is onbereikbaar belt niet terug. Maar krijgen kreeg een camper met een kapotte versnellingsbak en zijn uiteindelijk gestrand Ergens midden in het noorden eiland. Door vrienden opgehaald, geholpen door bewoners naar een veilige plek. Uiteindelijk zijn we naar B & B‘s gegaan. Het bed was slecht de kussen waren veel te dun. Er was soms een terugbetaling beloofd daar hebben we bijna drie maanden op moeten wachten. Het is een prachtig land, maar onze reis is toch kiwi campers echt verpest!!!

Kiwicamper is catastrophic. Air holes everywhere, an evacuation van that does not hold, no equipment to charge your phone while driving or to clean (cigarette lighter, brooms) but above all a leak! We empty every day and it leaks.
In short, we are on vacation and instead of enjoying our stay we are trying to understand where a leak comes from!

I have written to customer service several times to inform them of the multiple problems. They have not helped me. I have written to customer service several times to inform them of the multiple problems. They have not helped me. We wanted change the campervan because we had a big leak.

Our campervan was in poor condition when we arrived to collect it. The battery was flat, the interior lights didn’t work, the remote keys didn’t work, it was rusting and dented, and the interior condition was shabby. We waited nearly two hours for them to fix the problems, but when it became obvious they had done all they were prepared to do, we asked if they had another van for us. They did have a smaller van, but wanted to charge us extra because it was ‘newer’. Their attitude was ‘not negotiable’ and a call to their Head Office confirmed they would not give us a refund if we cancelled. Their competitors offered us the exact same van at $109/day,as opposed to the $180/day we paid. We strongly advise anyone to avoid using Kiwi Campers.

Wir hatten uns bereits im Februar 2023 über die Camper Oase in Deutschland einen Camper bei Kiwi Campers gebucht und dies für 5 Wochen für die Nord- und Südinsel in New Zealand. Leider erhielten wir am Abend vor der Übernahme des Campers eine lapidare Nachricht von Kiwi Campers, dass das von uns gebuchte Fahrzeug defekt wäre und sie keinen Ersatz für uns hätten und aus diesem Grund die Buchung stornieren. Kein Vorschlag von Kiwi, wie das Problem zu lösen ist, ob wir den Camper zu einem späteren Zeitpunkt übernehmen können, etc. Auf meine Mail, dass wir das so nicht akzeptieren und dass Kiwi Campers für die Mehrkosten, wie Hotel etc. aufkommen soll haben wir keine Antwort erhalten. Die Frechheit war außerdem, dass wir das Mail nach Geschäftsschluss in New Zealand erhalten haben und das auch noch vor einem langen Wochenende, und außerdem nur in cc. Das Mail ging an Camper Oase und das mit 12 Stunden Zeit Verschiebung.
Wir haben dann die ganze Nacht versucht zusammen mit Moritz von der Camper Oase eine Lösung zu finden, aber für 5 Wochen am Stück war das so kurzfristig nicht möglich. Da mein Mann 1,93 m groß ist, und nicht 5 Wochen in einem 1,80 m Bett
schlafen wollte, war die Auswahl auch recht begrenzt.
Letztendlich haben wir uns dann dafür entschieden, dass wir die Nordinsel mit dem Auto und Bed and Breakfast bereisen und dann ab Christchurch auf der Südinsel ein Wohnmobil mieten. Moritz hat uns hierbei geholfen und uns für die 2te Buchung auch keine Buchungsgebühren verlangt, was er hätte tun können.
Jeder, der nur für 2-3 Wochen nach New Zealand reist sollte sich überlegen bei
Kiwi zu buchen, da die Buchung nicht gewährleistet ist und wenn was schief läuft man keinerlei Unterstützung erhält. Das Problem ist, dass ALLE Camper Vermietungen eine Klausel in ihren Vertragsbedingungen haben, dass sie, wenn ein Fahrzeug ausfällt kostenlos von dem Vertrag zurücktreten können (Überprüfen was wirklich war, kann niemand) . Hätten wir einen Abend vor Übernahme storniert, hätten wir den Gesamtbetrag bezahlen müssen.
Zum Glück hatten wir noch nicht bezahlt, so dass wir zumindest unser Geld noch hatten. Uns sind jedoch dadurch erhebliche Mehrkosten entstanden, da wir für die 3 Wochen Südinsel, durch die kurzfristige Buchung, soviel wie für 5 Wochen bezahlt haben.
Da wir ansonsten mit der Camper Oase sehr zufrieden waren, würden wir der dieser empfehlen einen so unzuverlässigen Partner aus dem Programm zu nehmen.
Unsere Empfehlung: Keine Buchung bei KIWI Campers.

If I could give this company 0 star then I would. We received a damaged van but continued with our trip. After 10 days we had a flat and perished tyre which had been completely worn. Luckily we were at a campsite otherwise it could have been extremely dangerous. The company suggested we call AA out (and pay $150 in doing so) to get them to change the tyre over. We should not have been sent away with a tyre so worn down. Following this, our van was NOT fitted with a smoke alarm which is a legal requirement. However after speaking with their awful customer service manager, Michael who clearly knows nothing - he stated that vans do not need a smoke alarm, this is false.

During our time in the van, at night we would continuously hear rustling from any bag we left on the floor. Days following this we found mouse droppings in food cupboards and the applicable cupboard with our food eaten in to. After calling the company, we were told by Michael, to buy traps and that it is common for mice to enter campervans during winter - yet he had never had a case like this before. Michael then refused to pay for us to stay in accomodation as we felt very uncomfortable sleeping in the van with mice in. Instead he offered to pay for peanut butter for the mice.

Michael then stated there was no one else above him to speak to, following this he then said that those people did not want to speak to me. After this he said he has better things to do than be on the phone with me and that he was going to hang up. I have never experienced anything like this and would not want others to

ONE STAR IS TOO GENEROUS, avoid KIWI Campers like the plague.

I would never usually write a 1 star review about a company, but this is an exception. What an absolutely embarrassment of a company. First of all we picked up a battered up van, covered on scratches, dents and bumps, it looked nothing like the pictures. We had both our rear lights cracked on the outside, on the inside we had a ripped cushion, stains on the bed sheets, back light not working and NO SMOKE ALARM (which is a legal requirement for all campervans in New Zealand). After 11 days of being with the van, our rear left tire blew out. The tire was completely bald and should have been declared dangerous to drive before we left. This is another example of where Kiwi campers have no regard for the safety of their customers. We were told that we would have to pay $150 for an AA call out, so we decided to change it ourselves.

Throughout our time in the van we had been hearing scratching and rustling any bags we left on the floor. We thought it may had been the wind, we would move the bag but would still hear the noises. We then realised our food packing was being eaten into and there was obvious animal droppings in our cupboards. We phoned up Kiwi campers and spoke to a man named Michael, from the Christchurch branch. From looking at old reviews including Michaels name, we can understand why we were dealt with so unprofessionally. When we explained everything that had gone wrong with the van, he was completely dismissive. Explaining that other people have had bed bugs and gotten on with it, refused to pay for any accommodation for us, and refused to let us speak to anyone higher than him.

We have refused to sleep another night in the van and have called off the trip 4 days early. Can’t recommend staying away from this company anymore.