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Valutata 1 stelle su 5

I have been ordering kits for a long time from futgy.com which i recomends! but when i saw this offer to their new website i ofcourse tok the chance, i was ordering a kit to a friend, a present. but... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Excellent customer service! Questions were answered quickly, with little to no waiting time. The staff were very friendly, helpful, and professional. Overall, a great experience!! Would definitely bu... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

10/10 football shirt. Great quality material—light, breathable, and comfortable. The fit is perfect and the design looks clean and modern. What really stands out is the printing: the name, number, a... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

Great quality and customer service. The shirts arrived within the given shipping time. Very minor problem was that you didn’t know where in the world your order was. You only got information that it h... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Negozio di articoli per il calcio

Scritti dall'azienda

Kitkul is your go-to online store for retro and current football shirts, with a selection of over 2,000 unique kits from all around the world. We’re dedicated to great customer service and offer free shipping worldwide on every order. Whether you’re searching for a vintage classic or the latest release, you’ll find it at Kitkul. Join thousands of happy customers and shop with confidence!


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

28 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 24 ore

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,0

Tutte le recensioni

(28)

26 recensioni negli ultimi 12 mesi

Scrivi una recensione
Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Excellent customer service

Excellent customer service! Questions were answered quickly, with little to no waiting time. The staff were very friendly, helpful, and professional. Overall, a great experience!!
Would definitely buy there again.

22 settembre 2026
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Risposta di Kitkul

Thank you so much for your kind words. Truly very important to us and our job!

Hope see you soon ordering again!

Kind Regards,

KITKUL.

Valutata 1 stelle su 5

Never arrived

I have been ordering kits for a long time from futgy.com which i recomends! but when i saw this offer to their new website i ofcourse tok the chance, i was ordering a kit to a friend, a present. but the kit ended up never arriving, i was kind of shocked cause i enjoy futgy.com
i dont know what went wrong but the kit never arrived and money is gone ufortunatly.
i will still order from futgy though, but again a little shock after this situation.

25 luglio 2026
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Risposta di Kitkul

Hi, Mr. Olsen

We are very sorry to hear about that situation.

Futgy is just a friendship company.

Did you try to contact our team (by email, TikTok or Instagram) and explain that ?

We are here to help.

If you contact us and inform about it, we will of course check and send a new package. Or if you don't want a new package, we will simply refund the amount. We are not monsters, we are here to help if you contact us and explain the situation.

Please, feel free to do so.

Kind Regards,

KITKUL.

Valutata 4 stelle su 5

Really good

The shirt quality is absolutely great and the communication with the staff worked everytime. They answered to my emails everytime with every problem I had. One issue is that the order took 9 weeks to arrive, because the package was lost in the mail. But I know its not the companys fault and they even sent a new package and it arrived on time. There was some ink in one of the shirts that was clearly visible and I sent a video of it and they gave me a discount for my next purchase. Really good company and great staff and im definetely going to buy again, I already have so many shirts in my shopping cart. Id give the company 5/5, only downside was the package loss and the ink on the shirt, but the loss wasnt the companys fault at all and the ink on the shirt i got compensated. Really good company, thank you Kitkul!

11 settembre 2026
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Risposta di Kitkul

Thank you so much for appreciate our work. Means the world to us!

KITKUL.

Valutata 3 stelle su 5

Wish i could pay with Google or Apple…

Wish i could pay with Google or Apple Pay

6 agosto 2026
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Risposta di Kitkul

Hello, Lenn. Before a review of this kind, contact us and ask why there's no Google or Apple Pay.

Would be very appreciated because a 3-star review is very bad for us just because of Google or Apple Pay... A little bit unfair.

Wish you can delete it or change it once contact us and know the motive.

KITKUL.

Valutata 5 stelle su 5

Great quality

Great quality and the sizing is perfect. I recommand this website.

31 luglio 2026
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Risposta di Kitkul

Hello! Thank you so much for your feedback and for share you experience.

Hope see you soon again!

KITKUL.

Valutata 2 stelle su 5

Very poor quality

I placed an order during the World Cup for the first time, taking advantage of my positive experiences with Futgy.
Customer service was generally responsive and helpful, the only flaw being the lack of WhatsApp contact, which slows down interactions. Preparing the order took a long time, requiring 14 days and several reminders. This is understandable given the ongoing competition, but it could have been communicated in advance.
Once shipped, delivery took about a week and a half.
The quality of the jersey, however, is truly poor. The front and sleeve sponsors are printed directly onto the fabric, and the badge is sewn on, but in a very crude manner.
It's a shame, because I thought I'd found another quality site.

27 luglio 2026
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Risposta di Kitkul

Salve, Luca!

We are sorry to hear that your experience did not fully meet your expectations, and we appreciate you taking the time to share your feedback.

We understand that not having WhatsApp support may have been inconvenient. While adding another customer support channel is not as simple as it may seem, it is something we are actively working on for future improvements. In the meantime, we do offer several ways to contact us, including email, Instagram and TikTok, so we are always available to assist our customers.

Regarding the preparation time, our stated processing time is always measured in WORKING days. We kindly invite you to double-check whether the 14 days you mention are indeed 14 WORKING days, as weekends and public holidays are not included in our processing estimates. During the World Cup, we also experienced an exceptionally high order volume, which affected preparation times. We are, however, pleased that once your order was dispatched, it arrived in approximately a week and a half, demonstrating that, without the exceptional demand during the tournament, the overall delivery process would have been considerably faster.

We are genuinely sorry that you were disappointed with the quality of this particular jersey. This is certainly not the experience we want our customers to have. We encourage you to contact us via email, Instagram or TikTok with photos and details of the issue so that we can review your case and provide the appropriate support. We are always happy to help resolve any genuine product concerns.

Thank you again for your feedback. Comments like yours help us continue improving both our service and our customers' experience.

KITKUL.

Valutata 5 stelle su 5

Great quality and customer service

Great quality and customer service. The shirts arrived within the given shipping time. Very minor problem was that you didn’t know where in the world your order was. You only got information that it had arrived somewhere, but that’s such a minor problem.

11 luglio 2026
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Risposta di Kitkul

Hello!

Thank you for your feedback. We will fix that problem, of course. Thank you for let us know with so much respect. Much appreciated.

KITKUL.

Valutata 5 stelle su 5

Top!

Goede kwaliteit, ik raad dit zeer sterk aan als je goed replica truitjes wilt kopen tegen een lage prijs.

24 luglio 2026
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Risposta di Kitkul

Hallo!

Hartelijk dank voor uw feedback! Het is een plezier om klanten zoals u te mogen hebben.

Bedankt!

Valutata 3 stelle su 5

Long shipping

I have been waiting for 25 days for my order and it still didnt come but I hope it will, because I have ordered from Futgy and it came, but i have still high hopes because I clicked teh link from Futgy and I have hopes that it will come

21 luglio 2026
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Risposta di Kitkul

Hi, Mr. Casian-Gabriel. Thank you for order with us and for your feedback, even when you don't taste yet our quality.

Remember count WORKING days. Very important.

Hope the quality makes you change this to 5 stars.

KITKUL.

Valutata 4 stelle su 5

Pedido retrasado

Pedí unas camisetas hace 11 días y pensé que no me llegarian. Ya que el plazo se estaba retrasando. Les he escrito y me han contestado por email e instagram que hay alta demanda drl mundial y se han retrasado los plazos. Me quedo más tranquila con la respuesta obtenida a la espera de ver mis pedidos. Gracias

13 luglio 2026
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Risposta di Kitkul

Hola, Sra. Núria. Muchísimas gracias por su comprensión.

Esperamos que la calidad del producto le haga cambiar a 5 estrellas.

Un saludo,

KITKUL.

Valutata 5 stelle su 5

The quality was amazing the customer…

The quality was amazing the customer service was extremely helpful although a 10 day delay (not the companies fault) it arrived very smoothly from almost across the world.

8 luglio 2026
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Risposta di Kitkul

Thank you so much for your patience and understanding. Truly. We appreciate it so much.

Enjoy the product!

KITKUL.

Valutata 5 stelle su 5

Ordered 2 shirts

Ordered 2 shirts and it came 3 weeks later. Both were in great quality and only had a slight issue with a shirt with the embroidery. I contacted their support and they helped me very quick. They compensated me with the issue and i would recommend buying from them! Thank you.

2 luglio 2026
Non scritta su invito
Logo di Kitkul

Risposta di Kitkul

Hi, Mr. Zhang

Thank you so much for order with us and for your feedback.

KITKUL.

Valutata 1 stelle su 5

Scammers

They are scammers it says on the tracking app that it’s delivered to the pick up spot but I have not gotten a pick up code, and when I try to call them or send an email it says that they don’t exist. Stay away!!!

2 luglio 2026
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Risposta di Kitkul

Hello!

We are not scammers, Sir/Madam.

We don't scam anyone around here.

It's impossible to call us because we have no phone number and you can find us on contact@kitkul.com

You sent this review signing as 'User'. As you can imagine, by 'User' we can't find you in our system and know who you are...

Please, contact us on the email above to be able to help you and find you a solution, Sir/Madam.

Kind Regards,

KITKUL.

Valutata 5 stelle su 5

Top Quality

The Website was very clean and it was easy to order,when i ordered it took about 2 and a half Weeks and the Wait wqs rewarded,the shirts have an amazing quality.

19 maggio 2026
Non scritta su invito
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Risposta di Kitkul

Hello, Davod!

Thank you so much for your trust and kind words!

KITKUL.

Valutata 5 stelle su 5

Totally worth the wait!

Totally worth the wait!, recommending to size up when ordering long sleeve

11 giugno 2026
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Logo di Kitkul

Risposta di Kitkul

Hello, Mr. Kurylenko!

Thank you so much for your review and trust. Appreciate it!

Kind Regards,

KITKUL.

Valutata 5 stelle su 5

Nice kits

Great seller

27 maggio 2026
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Logo di Kitkul

Risposta di Kitkul

Hello, Abid Miah!

Thank you for your order, time and feedback. Appreciate it.

KITKUL.

Valutata 5 stelle su 5

Very nice shirts

Very nice. bought 2 shirts and the quality Is super good. took about 2 weeks to ship. normally a size medium and I decided to buy them in medium as well instead of sizing up and they are true to size. 10/10 would deff recommend.

18 maggio 2026
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Risposta di Kitkul

Good afternoon, Mr. Holmer! Appreciate so much your 10/10 rate. Means the world to us!

Enjoy!

KITKUL.

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