Communication and customer service leaves a lot to be “desired!”
Customer service is not good enough. Spent a lot of money with this company last year (when they worked in partnership with Love and Robinson) and I have gone back to them for another job (smaller job) and I just keep getting fobbed of, phone calls blanked, messages blanked. I begged for a fit date and just get told they will come back to me and they don’t update me. Seems that they are only interested if you’re spending a lot of money with them and repeat business isn’t valued. Nothing particularly special about their stuff either in my opinion, it’s not bespoke or handmade, just pre-fabricated. Nice fellas who do the install, Paul in particular was great, but management (Liam) needs to go on a customer service course, a business management course and generally need to get some basic manners and not blank customers who have spent money with them.
Furthermore, the response to my review is again another example of the poor customer service. The company are more interested in not being affiliated with a past company they have “designed kitchens for” rather than apologising for poor customer service and ignoring clients and fobbing them off.
This review is based directly on the poor customer service received recently across July and August 2023 by Liam, the Managing director of this company. It’s not a review for another company, I haven’t got it wrong. The customer service has been shocking, regardless of whether or not this company designed kitchens for another company in the past.
Totally wrong priorities - missing the point of the review!!! Could have picked up the phone and apologised for poor customer service and just got on with the job and the review could have been changed but hasn’t, just wants to distance themselves from past company they worked with, no interest in the fact they have left myself the customer unhappy!!!
4 settembre 2023
Non scritta su invito