Top service ! Rachel is amazing all kit came before expected. Thanks again kitroom
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
My items haven’t arrived 2 weeks after ordering. No response to my email requests for updates or phone. Phone contact number on website takes you through to a mobile without a kitroom message so it fe... Leggi di più
L'azienda ha risposto
My order arrived this morning and I'm delighted with it. Everything was very easy and straightforward in my dealings with Kit-room.co.uk. It's my first order. I had been a little concerned when I didn... Leggi di più
L'azienda ha risposto
Emailed the company about a slight delay in receiving my order. Email was returned almost immediately explaining they were waiting on a delivery and my order would be dispatched shortly. My order was... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
KitRoom your one stop shop for all of your new sports equipment and training aids. Click here for the latest Football, GAA, Golf & other sporting equipment.
Informazioni di contatto
1 Kilmore Road, Crossgar, BT30 9HJ, Crossgar, Regno Unito
- 02844260094
- info@kit-room.co.uk
- kit-room.co.uk
4,4
Eccellente
183 recensioni
Non ha risposto alle recensioni negative ricevute
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Great Customer Service
Emailed the company about a slight delay in receiving my order. Email was returned almost immediately explaining they were waiting on a delivery and my order would be dispatched shortly. My order was delivered a few days later as promised. What struck me about the company and led me to leave this review is that I requested a change of colour of one of the items I had ordered. This was done for me without having to return the original order, request refund and reorder new item saving everyone time and me money. Will definitely use again
9 ottobre 2024
Non scritta su invito
Well worth the money …
Great for football kit for adults and kids, good price and good quality gear
26 agosto 2024
The skort I bought was great quality…
The skort I bought was great quality and most of all speedy delivery..🌟🌟🌟
27 giugno 2024
It was perfect except too big for…
It was perfect except too big for tournaments
I purchased for my 8 year old grandsons football
29 giugno 2024
Fast delivery
Fast delivery, slight issue with one item resolved quickly great service.
28 maggio 2024
Fast delivery on great value products
20 aprile 2024
I made a order paid for it and never…
I made a order paid for it and never got it delivered ?can you give me a reason why?
29 marzo 2024
Risposta di KitRoom
Hi Paul, I am really sorry your order has not arrived with you. I have taken a look at this for you and can confirm that your order was despatched via DPD on the 2nd April. I can see from the tracking information that it has not had any further scans since this date. This would clearly indicate the item has been lost in the DPD system. I am opening a case with DPD this morning on your behalf. Can you make contact with us at info@kit-room.co.uk to advise if you would like us to send out a replacement order or issue you with a full refund. Sorry again.
Ghosting me
I ordered several shirts for my grandson in Nov. for Christmas. After several delays they mailed all but 1. I contacted them and they said it was out of stock. I waited till stock was replenished and assumed it would be mailed out. That didn’t happen, now they won’t return any emails I send them. I think 5 months is way too long to wait.
19 marzo 2024
Non scritta su invito
Risposta di KitRoom
**UPDATE**
Hi Roxanne, following some investigation it would appear you pruchased your item from https://www.kitroomfootball.com/ and not our website www.kit-room.co.uk. I would advise you continue to make contact with them as we are totally seperate companies.
Hi there Roxanne,
Following our request for further information, we have been able to look into this for you. Unfortunately, searching for this name, email, and phone number, we have no orders or previous communication from you. Further, the items that you ordered, we do not sell. I would suggest that perhaps there has been a mix-up with businesses, which happens occasionally. We are Kitroom, based in Northern Ireland. If you would like to discuss this further, please email us at info@kit-room.co.uk, but in the meantime, we would ask that you kindly remove this review.
Best regards,
The team at Kitroom (N.I.) Ltd
Amazing Fantastic service and great customer…
Fantastic service and great customer service. The Macron clothing’s delayed for a while but not their fault but I was constantly updated as to when they will have them and when they did , it was sent out to me with expedited delivery. Amazing. Will shop again.Cheers.
29 dicembre 2023
Risposta di KitRoom
Hi Augusta,
I'm delighted that you loved your Macron gear. Thank you so much for your lovely feedback and your custom.
Best wishes,
All the team at Kit Room
Quick delivery one item was incorrect…
Quick delivery one item was incorrect within 48 hours item was replaced
3 gennaio 2024
Risposta di KitRoom
Hi Deborah,
Many thanks for your very kind review. We really appreciate it.
Best wishes,
All the team at Kit Room
Risposta di KitRoom
Hi there,
Many thanks for your kind review. We truly appreciate it.
Best wishes,
The Kit Room team
Communication
My items were ordered from Macron and took over a month to arrive to me and was one item short which I'm still to receive. I understand these orders can take time, but I never received any correspondence to inform me of when to expect the items and even when they was delivered it felt like they wouldn't have been unless I chased. I've not received any further correspondence as to when I can expect the missing item.
1 gennaio 2024
Risposta di KitRoom
Hi there David,
We are very sorry about this. If you could please contact us at info@kit-room.co.uk, we would like to resolve this for you.
Kind regards,
Kit Room
Risposta di KitRoom
Hi Prince,
Thank you for taking the time to share your feedback. We sincerely apologise for any inconvenience caused by the delay in delivering your order.
We want to clarify that your order was placed during our Christmas closure period, which unfortunately led to a delay in processing. Upon our return, we promptly processed your order as soon as possible.
Regarding the delivery timeframe, we typically aim to fulfil non-customised items from our specialised Macron teamwear range within 15 business days. We did communicate this with you.
However, due to unforeseen circumstances such as storms and shipment delays, there was a slight extension to the estimated delivery time, which was also communicated with you. We understand this may have been frustrating, and we sincerely apologise for any inconvenience caused.
We would like to address the discrepancy in the waiting period mentioned. It's important to note that the actual waiting time for your order was approximately 23 working days, not the three months stated. While this delay was regrettable, it was not our intention to cause such inconvenience.
Your feedback is invaluable to us, and we will use it to enhance our processes and communication moving forward.
Once again, we apologise for any inconvenience caused, and we appreciate your understanding and patience. If you have any further concerns or require assistance, please don't hesitate to reach out to our customer support team.
Best regards,
Rachel
Risposta di KitRoom
Thank you Paul for your lovely feedback.
Kind regards,
The Kit Room Team
Never arrived
Never arrived. Kit room were in touch once reported and instantly refunded
Superb customer service
Thankyou.
26 dicembre 2023
Risposta di KitRoom
Hi Jason,
We are very sorry that your item did not arrive with you. We have checked and it was posted via Royal Mail on 09/01/24. If you could please contact us at info@kit-room.co.uk, we would like to resolve this for you.
Kind regards,
Kit Room
doin' the business
as always the guys at kitroom did the business
5 febbraio 2024
Non scritta su invito
good quality, fair price, good service
Easy to navigate site, competively priced items. Speedy and appropriately packaged delivery. Very plased with the item bought, matched the description perfectly.
29 gennaio 2024
Non scritta su invito
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.