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Scopri cosa dicono le persone

Valutata 2 stelle su 5

I went with Kings of Neon due to shipping times and claimed local quality of work. At checkout it said shipping estimate is 2/23. A week goes by without any updates on shipping. Turns out the outsourc... Leggi di più

Valutata 5 stelle su 5

Tabitha took great care of us. She walked me through the process start to finish! Kings of Neon sent us proposed renderings for the sign very promptly. The process was very smooth overall, the price w... Leggi di più

Valutata 5 stelle su 5

Excellent customer service all the way though - real people who reached out right away to help me to achieve my vision for my custom sign, (thanks Brianna!) and at a very competitive price. It shipped... Leggi di più

Valutata 5 stelle su 5

From the very first phone call, Kings of Neon were fantastic to deal with. They produced EXACTLY what we were after, and considered the short deadline we needed and delivered it all ahead of schedule... Leggi di più

Dettagli dell'azienda

  1. Negozio di insegne al neon

Scritti dall'azienda

We pride ourselves on customer service and delivering the best products on the market. From large events like the NFL draft, Lollapalooza, Red Hot Chilli Peppers / Warner Music and Twitter through to small home decor neon signs, artworks and gifts, we have everything you could need when it comes to LED neon signs! Our main neon hub is in Australia with parts of our design team and event specialists spread across USA, UK and NZ plus leading manufacturer partners across the globe as well. Bespoke, business or just fun - we are here to create some LED neon magic with you Our Mission: To collaborate with…. The fearless dreamers and wild creatives. The aspiring and the inspired. We see you. We create with you. We are you.


Informazioni di contatto

4,2

Molto buono

TrustScore 4 su 5

277 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non ha risposto alle recensioni negative ricevute

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Great Service and Product

Saw an advertisement on instagram and asked for a quote. Received a phone call from Ayesha the next morning. Confirmed what I would like and to work within my budget. I was very impressed with the customer service and the quality of the product when it arrived. Arrived very quickly for a bespoke item. Ayesha contacted me multiple times before and after receiving the sign to make sure I was happy with the product. Highly recommend!

12 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

Great service and Ayesha was very helpful!

We are delighted to have received our neon signs. Ayesha was brilliant and patient while we changes sizes and designs. The shipment was done earlier than expected and the signs are now on the wall with the easy fitting instructions. Highly recommend!

5 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Customer service and response…

Their Customer service and response times were impeccable! Needed a sign quickly and was able to get a quote and a design mockup in under 24 hours.Would recommend them to anyone! Really great experience!

17 febbraio 2025
Non scritta su invito
Valutata 5 stelle su 5

The best!

From start to finish these guys have been amazing!
Steve is such a lovely guy, talking me through all the options, and what he recommends. Never tried to up sell me or pester for anything. Left all final choices to myself.
I ordered a custom sign for my best friends business, as a surprise and he absolutely loved it!
Exactly how I pictured it, service and delivery couldn’t be better!
100% recommend these guys!

5 dicembre 2024
Non scritta su invito
Valutata 1 stelle su 5

I have left messages online and vm

I have left messages online and vm. No one cares over there will sub par workmanship. There are fixes that are required asap.
I will go online tomorrow if I do not receive a return call from the GM. Chris 310-968-9876

2 dicembre 2024
Valutata 1 stelle su 5

Customer service SUCKS

Ordered a couple of custom neon signs for my business in mid October, with the intention of having them hang in my windows to draw in customers during the Christmas rush. The ordering process with Kelly went well, but when the signs arrived, a couple components for the hanging setup were missing. Wrote to them, and two weeks (!) later they sent out one of the pieces that I needed but not the others. Wrote to them twice more and I’m STILL waiting for the missing pieces to arrive, and it’s already January. Sure, I could fashion something temporarily, but one of the signs is very large and will hang in a very visible but difficult place to get to, so I want to do the installation just once. Their customer service sucks!!!

1 gennaio 2025
Non scritta su invito
Valutata 4 stelle su 5

Product is what I expected

Product is what I expected. Got delivered within a week. However, my gripe is the amount of SPAM now ends up in my emails and now junk file even after blocking them. Just because I purchased from you once, doesn't mean I want to buy a sign from you every single day of the week. The amount of spam as ridiculous!

1 settembre 2024
Non scritta su invito
Logo di Kings Of Neon

Risposta di Kings Of Neon

We are so glad you love your sign! Thank you for the feedback. There should be an Unsubscribe button at the bottom of the promo emails. If that doesn't work, shoot us an email and we can manually remove your email address from our mailing list.

Valutata 5 stelle su 5

Personal touch

Personal touch, talking to a human that cares about the design and has good answers to questions. Fast service and personal care. Great experience.

2 dicembre 2024
Valutata 5 stelle su 5

Tabitha M

Tabitha M. Pinchot Was excellent to work with. Got it done quickly for the price I wanted. Looks great too!

1 ottobre 2024
Valutata 1 stelle su 5

Terrible customer service. Avoid them.

Terrible customer service. 🛑 AVOID at all cost 🛑

Our experience is pretty cut and dry.
- We asked for the "Largest One-Piece size".
- They said it was 96" wide.
- They created our quote/design.
- We approved.
- Sign arrived.
- It was 2 pieces.

The 2-piece error is 100% the fault of Kings of Neon. There really isn't any room for ambiguity.

We tried to work with customer service to correct THEIR mistake. They offered us "15% off on a NEW sign" with ZERO accountability or effort to correct the problem their company created.

This was a super disappointing experience. We are a small business and were excited to finally get a LED sign. We were already planning more in the future. They could have turned our experience into a repeat business, but instead, chose to burn a bridge and lose a customer.

There are a lot of LED sign companies out there - Pick one of those.

25 settembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Ok product - woeful customer service.

The neon itself was fine and arrived quickly - it was contract manufactured offshore and is likely the same product as available through many other similar vendors. The issue here is that it shipped with several components missing and it took a lot of chasing over several weeks to get them delivered. The battery pack supplied for portable use is flimsy and unsuitable for regular touring. Beware of the cost - literally everything is an option and it escalates from the advertised price very quickly. This firm refused to honour it's advertised discount offers. I would recommend looking elsewhere due to the poor customer experience.

14 agosto 2024
Non scritta su invito
Logo di Kings Of Neon

Risposta di Kings Of Neon

Hi Barrie,

Thank you for sharing your feedback. We’re sorry to hear that you didn’t have the experience you expected, and we’d like to clarify a few points to ensure everything is accurately represented.

1. Acrylic Feet: After your design was finalised and paid for, you requested the addition of acrylic feet. We promptly sent you an updated design on July 24th, but you chose to stick with the original design, which was cut to shape without the feet. We refunded $59.45 for the price of the feet, minus a hanging kit, as agreed.

2. Battery Pack and DMX Control: On July 31st, you informed us that the battery pack was missing, and we shipped it immediately. It’s important to note that we had already discussed that the battery-operated sign would not support DMX control, which was explained during our initial discovery call.

3. Discounts: The 28% discount is part of our online promotion for non-custom signs. As your order was custom-made, this discount did not apply. However, we did honour a $50 voucher, which you can use on your next purchase. We did not apply it retroactively as the voucher was not mentioned at checkout.

4.Communication & Support: We understand that the battery pack didn’t meet your expectations, and we appreciate the feedback. After multiple email exchanges and one phone call, we worked hard to address your concerns, including providing detailed information, manuals, power specifications, and even a custom solution for creating a case for your sign.

At every step, we aimed to provide clear communication and resolution, with over 17 email exchanges between us.
We value your input and hope this clarifies the situation. If there’s anything further we can do, we’re happy to assist. Thank you again for your business.

Valutata 5 stelle su 5

What up doe

What up doe! I don’t normally write reviews but King of Neon did such a great job on my custom piece I felt it was a must. From the time I contacted my rep Kelly was friendly and professional. She and her team helped make my idea into a reality. They communicated every step of the way of the process and advised me on what would work best for my home. I’m glad I contacted them and chose the to make my custom sign.

1 giugno 2024
Non scritta su invito
Valutata 5 stelle su 5

Happy, happy customer!

Happy, happy customer! My dad loves his sign. Joseph was great to work with and made it easy. I really liked their online previews; looked just like it did when I received it. Their packaging was really great, too!

29 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Phenomenal!!!

From the customer service to the actual product, you guys are phenomenal!!! We are so happy with the custom sign of my husband’s hockey team logo!!!!! It arrived way quicker than I thought it would, too!!!!

24 maggio 2024
Non scritta su invito
Valutata 5 stelle su 5

Great customer service and beautiful product

I got to work with Tabitha on creating a custom neon sign for our event and she was the absolute best! She helped me get our sign worked out and into production in an afternoon and was able to ensure that it would arrive in time for the event. The sign itself looks amazing! It definitely took our booth setup to a whole new level.

21 maggio 2024
Non scritta su invito

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