Kids Inc Nurseries Recensioni 12

I was disappointed with my experience at the Ilford branch of this nursery and wanted to share my feedback to help other parents make an informed decision.

In my experience, the nursery did not provide the level of learning and development I expected for children aged 3 and above. It felt more focused on supervision than structured educational activities. While nursery rhymes were included, I did not see enough engaging learning opportunities or activities suitable for that age group.

I was also concerned at times about how children were supported when they became upset. On some occasions, it seemed that responses to crying children were not always as prompt or reassuring as I would have expected.

I found communication and customer service to be below the standard I had hoped for. Interactions with management felt dismissive at times, and I personally felt that families using the funded 15-hour childcare entitlement were not always treated as positively as others. As this is a government-supported scheme available to eligible families, I believe all parents should feel equally respected and welcomed.

The administrative side was also frustrating. There were occasions when payment requests were unclear, and when I asked for clarification, I did not always receive clear or consistent information. This created unnecessary confusion.

In addition, important updates and key matters were not always communicated clearly or in a timely manner, which made planning difficult as a parent.

Overall, I did not feel this nursery offered good value for money. Based on my personal experience, I would not choose this nursery again and would encourage other parents to carefully consider their options.

Response to the reply from Kids Inc Nurseries:

Hi,

As I mentioned previously, this is not about the fees. Our concerns were mainly related to the following points:

The learning opportunities provided, rather than children only being supervised.
Our experience with how parents were communicated with by the management, particularly parents using government-funded hours.

Whether these concerns are accepted or not is entirely your decision, but as parents, we believe we have every right to share feedback based on our personal experience.

While your response may had focused on fees, I do not feel that this should overshadow the concerns and feedback I have raised regarding our overall experience.

Although this took place in November 2025, I still feel it is important to share my honest experience and feedback.

My feedback is purely based on the experience we had.

Thank you.

My daughter attended a Kids Inc nursery for 3 years and absolutely loved it! She thrived in their caring and nurturing environment. The staff are just wonderful. They are kind, knowledgeable, friendly and fun but also ensure the children understand the boundaries and right from wrong.

My daughter has special and additional needs so I was really worried about her starting nursery and me leaving her all day. I did not need to be. The settling in process was so reassuring and I felt they really wanted to get to know not just her and her little ways but also our hopes and expectations for her.

All staff were lovely but I especially want to single out the nursery manager and my daughter’s key person. They were amazing with not just her but us as a family.

She gained so much confidence, independence and knowledge from the nursery. She has taken that into school with her and her teacher actually said she is more school ready and sociable than a lot of the atypical children.

The quality of the environment was no expense spared, you could tell that straight away. For me it wasn’t about that, I wanted a homely, friendly, inclusive environment, which I more than got, so the lovely environment and gardens were such an added bonus.

If you want the best for your child then choose Kids Inc Nurseries - it was the making of Little Miss Sassypants!

I normally don’t like leaving negative reviews, but after our experience I feel it’s important for other parents to be aware.

My son attended this nursery for around 7 months and unfortunately he never settled. Every drop-off was extremely difficult and involved constant crying. As parents we expected support and guidance from the staff, but instead the experience often felt very unprofessional.

Communication and feedback about our child were very poor. on the development review, the first questions I received was “what do you want me to tell you?” — which was quite surprising, as staff should be the ones providing insight into a child’s insights and development.

Another concerning moment was when we were advised to stop speaking Spanish at home with our son. This goes against what most child development professionals recommend about supporting bilingual children.

There were also occasions that raised concerns about professionalism. For example, one morning during drop-off a member of staff appeared to be sleeping.

In terms of activities and development, it often felt like structured activities rarely took place, and when they did it seemed more like something done to tick the box for Ofsted rather than genuine engagement with the children.

Dealing with head office was also frustrating. Every time we called we seemed to receive different information depending on who we spoke to, particularly regarding funding, notice periods and leaving the nursery.

The most telling part for us is that after moving our son to another nursery, he settled very quickly and now goes in happily every day. The difference has been huge.

To be honest, this was not one of our best experiences and I regret not moving my son earlier.

I cannot speak highly enough of the nursery itself and the professionalism of the operational staff. However, we feel as though we have been unacceptably let down and disappointed by the conduct of the accounts team at blueberry enterprises Ltd. When we enrolled our son we inquired as to whether we could use a certain workplace benefits package to pay the fees, which would be paid on a certain day of the month. We were told by the accounts team that as long as the payments were made on the charging month it would not be considered as late and would not be an issue. We proceeded in this manner without issue - or so we thought - for 3 months. After this time (which I will note, was enough time for our child to settle and integrate) we began to receive late notices and threats of late fees. Although disappointing, the late fees in the grand scheme of things weren't an issue. What was an issue, was when the accounts team began threatening us with "exclusion" of our child! Who that particular week was struggling with illness that was known to management.

Due to the fact that we believe that in doing so we were acting in the best interests of our child we paid the additional £2000+ that was being demanded (for a month in advance!) so that our son can continue to benefit from the exceptional treatment he receives from the ops team.

We are very disappointed in the handling and timing of this issue and the main reason for this review is to inform any future parents, that may not be in as fortunate position as us to be able to make this type of payment with a days notice, of the treatment of clientele.

Be careful with this nursery and for parents who have never used a nursery before make sure you ask for a breakdown in cost for 0-2 and 3 and above because they charge you more even with the funded hours. When my child turned 3 her charges more than doubled to what I was paying when she was 2. So ask for everything in writing or email. This nursery is very unorganised and doesn't take responsibility for any mistakes. Do not use this nursery because they are not upfront and honest about what you're paying for.

Nice staff, friendly, helpful, my douhters likes going there,kichen is 5 stars. I recommend 100%

I was very nervous going back to work and more so as my daughter was only 4 months old at the time. The staff and management team were very supportive and understanding of my worries and requirements for my baby. She is turning two this month and loves nursery so much that she doesn’t want to leave when I collect her in the evenings. I can call throughout the day and I get put straight through to her room so I can speak to the carers directly to see how she’s been doing. Her Tapestry uploads are so lovely, such a nice insight into her day at nursery and seeing her smiling face makes me feel so happy. She eats nutritious meals everyday and the management are very understanding towards my food preferences for her. My daughter's favourite part of the nursery is the garden, it’s a lovely open space and she loves running around and going on the climbing frame. I cannot recommend Kids inc nurseries on York Road enough!

Kids Inc are simply amazing. They provide excellent childcare with their wonderful staff. I trust them completely with both my children. Their communication is excellent, their care and attention to the children is outstanding and their facilities, food etc is superb. No hesitation in recommending them.

We are so happy with Kids Inc South Woodford. Our son has been there since he turned one, he is now three and a half and thrives there. Would recommend to anyone.

Beau has attended the nursery since he was 6 months old. He has had the best care throughout! He is always so happy to go to nursery and is always speaking about his teachers In his room. This nursery has taught my son a lot and it’s amazing seeing all these new things he is learning and different skills he picks up Daily. The level of care this whole nursery gives it amazing. 10/10.

Adam is always extremely happy to go to the nursery. I see the daily improvement on his skills and all staff is absolutely amazing!!!

Simply the most wonderful nursery in Aylesbury. Thank you for everything you do - you guys are amazing!!