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3,2
11 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
I bought the Mini Mesh, great quality, easy to get them on & off my little one and they survive the washing machine just fine! Bonus, my LO is happy to keep them on! I originally ordered the wrong size however my email to the company asking what I could do was quickly picked up and we agreed on a more than reasonable solution. Good product and customer service when you need it.
Absolute, excellent company and product! The Mini-mesh infant and small toddler shoes are high quality and the company staff is very responsive, professional and courteous. A pleasure to purchase from this company. Thank you!
Risposta di Kiddiekicksco
Thank you so much for your kind words — we really appreciate you taking the time to share your experience.
We’re so pleased to hear you’re happy with the MiniMesh shoes and that our team was able to support you along the way. That’s exactly what we aim for with every order.
Thanks again for your support — it truly means a lot to us.
– The Kiddie Kicks Co Team
These little shoes were perfect and a great hit at a shower! Every attendee loved them and asked about your shop. I gave them the link! Absolutely awesome shoes!
Risposta di Kiddiekicksco
Hi Linda,
Thank you so much for your lovely review — we’re so happy to hear the shoes were a hit at the shower! That’s such a special occasion, so it means a lot to us that they were part of it.
We really appreciate you sharing our shop with others as well — that kind of support means everything to a small, family-run business like ours.
Thanks again for your kindness and support 💛
– The Kiddie Kicks Co Team
Wish I had read the reviews… purchased and my order hasn’t arrived. They are ignoring my emails and messages. At first they stated the order was on its way, then the delays are due to petrol going up!!
They won’t provide a tracking number. Clearly not getting my order or will get it a month later from china as per other reviews. I have requested a refund and they are ignoring my emails. STAY AWAY
Risposta di Kiddiekicksco
Hi Katerina,
We’re really sorry to read this, as it’s certainly not the experience we aim to provide.
We’ve looked into this urgently but haven’t been able to locate any order or recent correspondence under your name or details provided in this review, and we don’t have any record of the messaging described.
We aim to respond to all customer enquiries within 24 hours and currently have no outstanding messages. All orders are also automatically issued a tracking number once dispatched, so we’re concerned there may have been a mix-up — either with the order details or possibly the retailer used to place the order, as we know there are similarly named brands online.
We’d genuinely like to get to the bottom of this and help resolve it for you. Please contact us directly at support@kiddiekicksco.com with your order number or the email used at checkout, and we’ll prioritise this immediately.
– The Kiddie Kicks Co Team
Awful experience, don’t trust this company.
I placed an order in the middle of November 2025, today is February 2026 and I am still waiting for my order.
I tried to contact managers, got a very uninformative answer that they try to find out what happened with my order (that was in December)
I am very disappointed
Risposta di Kiddiekicksco
Hi Mariia,
We’re truly sorry for the delay and the frustration this caused — that’s not the experience we want for any customer.
After further investigation with the courier, we confirmed the parcel had been lost in transit. As soon as this was identified, we processed a full refund for you.
We completely understand how disappointing this situation has been and appreciate you bringing it to our attention. While lost parcels are rare, we’re reviewing this case with our shipping partner to help prevent this happening again.
If there’s anything further we can do to assist, please feel free to reach out to us directly.
– The Kiddie Kicks Co Team
Bought these for my little one and they’ve been great so far. Really lightweight and flexible, and much easier to get on than some others we’ve tried. Delivery to the UK took a bit longer than Amazon, but the quality makes up for it. Would buy again.
Risposta di Kiddiekicksco
Hi Charlotte,
Thank you so much for taking the time to share this — we’re so pleased to hear your little one is getting on well with their MiniMesh shoes. Lightweight and easy to put on is exactly what we design them for, so that’s lovely to hear.
We appreciate your patience with delivery as well. While we’re not quite Amazon-speed, we’re always working to improve shipping times for our UK customers without compromising on quality.
Thanks again for your support — it really means a lot to a small brand like ours.
– The Kiddie Kicks Co Team
Terrible company, removed my last review for it being defamatory. However it was just stating the truth, its cheap Chinese items in the same packaging. Don't bother.
Risposta di Kiddiekicksco
Hi George,
We’re sorry to hear you feel this way. We want to be clear that we do not remove customer reviews ourselves — Trustpilot moderates reviews independently in line with their guidelines.
Regarding our products, like many global brands, we work with international manufacturing partners. What’s important to us is the quality, safety, and design standards we apply. All of our products are made to our specifications and go through quality checks before being shipped.
We understand that not every brand is the right fit for everyone, but we stand behind the comfort and performance of our products. If you’d like to discuss your experience further, we’d genuinely welcome you to contact our support team directly so we can assist.
– The Kiddie Kicks Co Team
Just terrible, cheap China product, shipped direct from China. Worth about £1. Want duo return, now I have to pay for ship to Australia. Avoid at all costs. I paid £40+ for something worth a £1.
Risposta di Kiddiekicksco
Hi Stuart,
We’re sorry to hear you’re disappointed with your purchase — that’s never the experience we want for our customers.
Like many independent brands, we work with international manufacturing partners to produce our products to our own specifications. Our pricing reflects product design, quality control, materials, packaging, and customer support — not just manufacturing cost.
Regarding returns, our policy is clearly outlined on our website before purchase, including return shipping details. We understand this may not suit everyone, and we’re always happy to answer any questions prior to ordering to ensure customers feel confident.
If you’d like to discuss your specific case further, please contact our support team and we’ll review it with you directly.
– The Kiddie Kicks Co Team
Agree with previous negative review - these are cheap shoes from Temu which take more than 2 weeks to arrive.
Risposta di Kiddiekicksco
We’d like to clarify that Kiddie Kicks Co is not affiliated with, nor do we source products from, Temu or any marketplace platform.
We work directly with our manufacturing partners to produce our products to our own specifications and quality standards. As with many footwear brands, production takes place overseas, but every product is selected and quality-checked to meet our brand requirements.
We’re always transparent about our products and shipping timelines so customers can make informed decisions before ordering. If you have any specific concerns, we’re happy to assist directly.
– The Kiddie Kicks Co Team
Ignore the other review… this retailer does not re-sell products from Temu.
I saw the review after placing an order and thought damn, not again, this seems to be such a thing now!
I contacted this retailer and spoke to one of the founders who put this rumour to bed. This is a family owned business who work hard to source the very best shoes for little feet from all over the world. I received my order and the quality is fantastic, and great value too!
I will continue to buy high quality shoes from these guys as my daughter grows, I’m so pleased I found them.
Risposta di Kiddiekicksco
Hi Lucy,
Thank you so much for taking the time to share this — it truly means a lot.
We completely understand how concerning online rumours can be, so we’re always happy to speak directly with customers and answer any questions openly. Transparency is really important to us as a family-run brand.
We’re so pleased to hear you’re happy with the quality and value of the shoes — that’s exactly what we work hard to deliver for growing little feet.
We really appreciate your support and look forward to being part of your daughter’s journey as she grows.
– The Kiddie Kicks Co Team
They resell Chinese shoes you can buy for example on Temu for about 10 ten times cheaper price (ie 2.59 vs 25 pounds). Returns to be sent to Australia on your cost. Beware.
Risposta di Kiddiekicksco
Hi Johan,
We’re sorry to hear you’re disappointed.
We would like to clarify that Kiddie Kicks Co does not source or resell products from Temu or any online marketplace. We work directly with our manufacturing partners to produce footwear to our own specifications and quality standards.
As with many independent brands, production takes place overseas, and our pricing reflects product development, materials, quality control, packaging, customer support and business operations — not just manufacturing cost alone.
Our returns policy, including return address details, is clearly outlined on our website prior to purchase so customers can make an informed decision. If you’d like us to review your specific situation, please contact our support team and we’ll be happy to assist.
– The Kiddie Kicks Co Team
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