Kick Headquarters Limited Recensioni 

138
TrustScore 4 su 5

4,0

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Valutata 5 stelle su 5

I originally pre-ordered some trainers on 21/12/2023 and read that they wouldn't be shipped until the week commencing the 25th Dec which was fine. On 3rd Jan I hadn't heard anything which had me a bit... Leggi di più

Valutata 1 stelle su 5

I bought a pair on Nike on 30 October, I paid with credit card, order is successful, but at today 13 November I don’t receive shipping communication, I try contact them but email don’t work, they don’... Leggi di più

Valutata 5 stelle su 5

My Daughter has bought a pair of nike runners in feburary kick headquarters and has not recieved them why is this €210 and no goods can you please let us know why this has happened she made the purc... Leggi di più

Valutata 5 stelle su 5

I ordered a Nike Air max Plus Unity/ Berlin on the 7th December from KHQ to be delivered to my residence in Dublin, Ireland. Since then I had a few queries with regard to the reference tracking n... Leggi di più

Dettagli dell'azienda

  1. Negozio di abbigliamento

Scritti dall'azienda

The Official Trustpilot of Kick Headquarters, the online trainer specialist curating a range of trainers from Nike sportswear to high end luxury. Based in Ireland with distribution links in the UK, we offer Brexit proof shopping for our European and UK customers.


Informazioni di contatto

4,0

Molto buono

TrustScore 4 su 5

138 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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4,0

Tutte le recensioni

(138)

1 recensione negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Very Patient Great Service

Had a load of questions about a pair of Airmax 97's, all answered and they were very patient with me. Placed order then and recieved a tracking number the next day, unbelievable service.

23 agosto 2023
Non scritta su invito
Valutata 1 stelle su 5

Avoid kick headquarters

Ordered a pair of runners and 3 weeks later they still hadn't arrived. Emailed them four times and got no reply. Customer service doesn't exist. Got a refund a month later but no apology or explanation as to why I didn't get the runners. Definitely avoid this website

3 giugno 2023
Non scritta su invito
Valutata 1 stelle su 5

DO NOT BUY FROM THIS WEBSITE!

DO NOT BUY FROM THIS WEBSITE!! I ordered a pair of trainers on the 29th of april sent them multiple emails not a single reply to any of them letting me know whats going on with my order and its been 16 days and still havent had any message telling me my order has been dispatched. Worst customer service i have ever come across

29 aprile 2023
Non scritta su invito
Valutata 5 stelle su 5

My Daughter has bought a pair of nike…

My Daughter has bought a pair of nike runners in feburary kick headquarters and has not recieved them why is this €210 and no goods can you please let us know why this has happened she made the purchase on my card we need answers the runners or refund
Ellen

7 febbraio 2023
Non scritta su invito
Valutata 5 stelle su 5

Fantastic customer service

Fantastic customer service. Wanted to get my nephew trainers as a gift and got the best advice on styles. Great quality products. Thanks, I will be shopping with Kick Headquarters again in the future

10 aprile 2023
Non scritta su invito
Valutata 1 stelle su 5

No trainers

I ordered a pair of trainers on the 20th December 2022, first message to this company to find out where the trainers were was given excuses about carrier offered my money back or said trainers which I opted for, three messages after that when the trainers still hadn’t been delivered were ignored, they didn’t even have the good Grace or decency to reply to my messages, had to contact bank and put it in their hands, will never use this company ever again and would advise others to do the same, disgusted with the lack of care for customers.

22 marzo 2023
Non scritta su invito
Valutata 1 stelle su 5

WASTE OF TIME, STAY WELL AWAY!!!

Partner ordered a pair of shoes as a Christmas present for myself at the start of January, assured before Christmas Eve delivery, 3 months later no shoes, they have stopped replying to emails/messages, at first they replied to the first 2 messages and seemed very apologetic and promised they shoes were in transit, don’t waste your time, biggest scammers out there.

1 dicembre 2022
Non scritta su invito
Valutata 5 stelle su 5

KHQ Helping Bridge sellers to customers

Kicks headquarters reached out to me to source a pair of shoes for they’re customer who need my pair. Great communication between them and myself and made sure to stick to the agreement. Will be doing more business with them in future very organised and efficient service for all customers. Great site would recommend to anyone

7 gennaio 2023
Non scritta su invito
Valutata 5 stelle su 5

Thank you.

I ordered a Nike Air max Plus Unity/ Berlin on the 7th December from KHQ to be delivered to my residence in Dublin, Ireland.
Since then I had a few queries with regard to the reference tracking number and estimated delivery date. All of my emails were answered most promptly and efficiently by the team each time.
The package was delivered within the stipulated delivery time of 2-10 days, in the midst of the Christmas season. The item is in pristine condition.
I would definitely recommend your site.
Thank you very much to the KHQ team and Merry Christmas!
Regards, Shamala

20 dicembre 2022
Non scritta su invito
Valutata 1 stelle su 5

Poor quality

I was gifted a new pair of Nike tn which were uncomfortable to wear on one foot as the sole was not the right one for the shoe and there were loose threads on the tongue. I was hoping for an exchange or a refund as this is policy with bike for up to 2 years but said there was nothing they could do try wearing them to beak them in and snip the loose threads. I then contacted nike who wanted an invoice and I was promised one from kick but never received it and stopped replying to me. When nike got onto me they said that there not an official retailer of Nike products and nothing I can do. So down 190 and a pair of runners I cant wear

21 novembre 2022
Non scritta su invito
Logo di Kick Headquarters Limited

Risposta di Kick Headquarters Limited

Hi David,

Thank you for the feedback, sorry to hear you find the trainers uncomfortable. We always have and strictly only deal with authentic trainers and clothing. Given the volume of production by Nike, small manufacturing errors may seldom be found however nothing we would deem unacceptable to send to a customer. As these trainers have been worn threading is an inherent risk dependent on use.

Our returns policy provides the client with the opportunity to return the trainers within 14 days provided they are in unworn, brand new condition. Our returns policy does not offer returns for up to two years.

We apologise for any confusion in regards to this however we are not a subsidiary of the Nike brand and operate as our own separate retail entity. This means we also have our own terms & conditions and returns policy which may be read here:

https://kickheadquarters.com/pages/shipping-returns

In order for us to provide you with a better resolution, please reach out to us and we will discuss this further.

Kind regards,
Kick Headquarters Team

Valutata 5 stelle su 5

Great Customer Service

Bought a pair of Jordan 4s had great experience from start to finish. The support was fantastic and had great dealings with the person handling my order. Would definitely recommend. Seamless experience with great tech used.

25 novembre 2022
Non scritta su invito
Valutata 5 stelle su 5

Will shop here again 100%

I really like the quality of the shoes its nearly Christmas and its busy so if anyone is waiting on there shoes don’t worry give them a chance it’s very busy now especially now that’s first Christmas without covid being around more thanks a million for the reply’s too.

23 novembre 2022
Non scritta su invito
Logo di Kick Headquarters Limited

Risposta di Kick Headquarters Limited

Hi Ivor,

Thank you for understanding, we appreciate the repeat orders.

Hopefully we hear from you again soon!

Kind regards,
Kick Headquarters Team

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