KHY Recensioni 

No refund after confirmed return – unacceptable experience

My return was delivered to KHY on May 19th, 2026, and I am still waiting for my refund.

After multiple contacts, I only received delays and “internal review” responses instead of my money back.

A company should not keep customers waiting weeks after receiving a return. Very disappointing customer service and an unacceptable return experience.

Please don't buy from these people. I bought a dress, it took weeks to arrive. It wasn't the dress in the photo! I paid £54 for it and they sent me £10.99 refund saying it cheaper for me to keep the dress than send back and I only get 20% refund 🤷‍♀️

The size description on the website is completely misleading. The brand recommends sizing down, which is not correct — the dress is actually true to size, and the measurements listed on the website are inaccurate.

I followed their recommendation and ordered a size down. When the dress arrived, it was extremely tight and unwearable. When I contacted customer service to exchange it for the correct size, they refused, which is an absurd policy — especially when customers have no opportunity to try the item before purchasing and there is no physical store.

The inaccurate measurements are entirely their responsibility, yet they take no accountability. Customer service was disappointing, unhelpful, and arrogant. It felt like they simply didn’t care about the customer or the brand — only about taking the money.

I would never recommend this company to anyone. This was a very poor experience and even worse customer service.

Très déçue un article manquant dans la commande alors que payé et les deux autres abîmés .
Le service client ne réponds pas à ma demande. Escroquerie.

Beware: Sizes are for teens, not women
I truly regret buying from this website. I ordered a dress for the first time and the sizing is more suited for teenagers than adult women. The quality feels very cheap for the high price, and it was extremely difficult to reach customer service. I feel like I wasted my money on a low-quality dress. In my experience, Shein is better than Khy.

Ich liebe KHY und kaufe seit Anfang an fleißig ein. Leider stelle ich fest, dass die Preise immer höher werden und wundere mich, was die Begründung dafür sein soll. Die teile sind inzwischen grundlos teuer und für den „Normalverdiener“ fast schon ein Luxus, dafür sind aber die Stoffe nicht gut genug .. Ich kaufe nur noch im Sale ein, da es mir leider einfach zu teuer geworden ist (zB knapp 300€ für ein rückenloses Kleid) ..

The quality is not good for the price. The sizing is off.
Ordered the dress and it was too small. and they’re not even allow me to do the exchange as a first time customer. Would never order again for sure. Don’t recommend.

استغرب لماذا يتم استخدام هذا الموقع بالنصب والاحتيال حيث تم التاكيد على التسليم ولم يتم تسليم شي

I am fully convinced most of the 'positive' reviews are bots... I bought a size small in two sets of pants (one cargo, one sweatpants) as part of my order. Tell me why my cargo pants measured out to a 32 waist when the size chart said they'd be between 24-26? AND THEN YOU CAN'T EXCHANGE OR REFUND? Quality control is horrible at this company... and its such a shame because Kylie is a billionaire. You would think she'd offer higher quality items and pay for good, trustworthy manufacturers and quality control teams.

Apparently, the sizing issue is a common problem and the quality is the same as some SHEIN items.. but because her name is on it, they can slap on a higher price tag. JUST GO TO UNIQLO

My daughter received a tracksuit as a gift. The medium bottoms are far too big and she’d like to exchange. The current policy of KHY is no refunds or exchanges! What kind of a business is allowed to do this?
Given this is an online brand where it’s impossible to try things on how on earth can you justify this policy?
We are currently going back to the person who purchased the gift in an attempt to pursue this further. One thing for sure we won’t be making further purchases if this is the usual process.

To be honest.

I saw the website via instagram.
Some of the stuff looked decent so went to check it out & it’s ridiculously overpriced. Considering the audience KJ attracts its way out of their reach if they’re just the average person who works a normal paying job then they’re not gonna be able to afford an outfit.

I Considered buying the jeans. If I do I’ll update on the review about the quality.

Amazing quality, smooth and fast delivery. I bought the seamless legging and top I will order more. Never had a top and legging so comfortable as this.

Really fast and smooth delivery to Europe. Unfortunately there was an issue with the item that I bought, but also that was solved quickly and easily. Not my last time buying from the store ☺️

Ich habe im Sale den Puffer Coat gekauft (war nicht der erste Kauf, bisher habe ich nie etwas zu meckern gehabt. Tolle Qualität, liebe die Sachen!). Als er ankam war er leider relativ dreckig, der Gürtel fehlte und ich habe den liquid Einsatz eines vapes(?) in dem Mantel gefunden. Außerdem ist mir der Mantel etwas zu groß.

Leider ist der Widerruf beim final sale ausgeschlossen. Ich habe trotzdem eine Mail geschickt und gefragt wie wir das Problem lösen können.

Mir wurde direkt geantwortet und entweder durfte ich den Gürtel nachgeschickt bekommen oder den Mantel zurückschicken. Byron vom Kundenservice wollte aber auch gerne noch Fotos von dem Mantel haben. Die habe ich dann natürlich noch geschickt.

Dann wurde mir geantwortet, dass ich den Mantel behalten kann und mir wurde der komplette Betrag erstattet.

Ich bin einfach richtig begeistert von der Freundlichkeit und wie schnell das ganze gelöst wurde. Und natürlich auch die „Großzügigkeit“ trotz Ausschluss des Widerrufs mir sowohl Mantel als auch Geld zu überlassen.