Ketobakerlondon Recensioni 3

I try to eat fairly low carb so when I saw a 250mg pack of their 'Super Bread' mix in a farm shop, I thought I'd give it a go. At £6.99 it felt a bit expensive to make a small loaf or half a dozen rolls, but low-carb bread tends to cost more than normal bread.

Followed the instructions to the letter - mixing it with 300ml of sparkling water, mixed it thoroughly, let it rest for 15 mins then formed into six balls for bread rolls.

Cooked it as advised, 30 mins in a pre-heated fan-assisted oven at 190C, on parchment paper on an oven rack. I actually gave them an extra 5 minutes as the mix felt very heavy and I didn't want them to turn out underdone.

After cooking, I let the bread cool completely. The outside of the 'rolls' (more like 'lumps', they hadn't risen at all) were rock hard, but when I sliced one, hoping to spread butter on it, the centre was still soggy, completely inedible, so I had to throw the whole batch in the bin. Seven quid I'll never get back again.

I recently ordered wraps, baked rolls, and bread from this seller, spending approximately £49. Unfortunately, the items I received were completely unfit for consumption, as they were covered in mold.

I immediately requested a refund but was repeatedly told that it had been initiated via PayPal. However, PayPal confirmed that no refund was ever initiated by the seller, forcing me to open a case to get my money back.

When I contacted the seller multiple times about the refund, I was met with the following response:

“I'm sure it will arrive eventually. It doesn't show as having been refunded but the money is 'on hold' with PayPal not me as you can see from the screenshot above. I'm not keeping your money, I have no reason to do that. I will leave it to PayPal to sort it out. I will have to end this conversation with you as you are becoming hostile. I had been nothing but accommodating with your order, complaint and refund thus far. But it seems that there's nothing else I can do at this stage.”

Despite my patience, the seller then blocked me, likely because I shared photos of the spoiled products she sent me on a Facebook Keto page she had her advertisement. As I had been trying to get her attention

Fortunately, PayPal ruled in my favor and refunded my money. It’s truly disappointing that it had to come to this. I dislike leaving negative reviews for small businesses, but when a seller fails to deliver quality products and then tries to withhold a refund, I believe it’s important to speak out.

I sincerely hope the seller reviews their delivery and refund policies to prevent future issues. I genuinely wish them the best and hope they succeed, but they must address these critical areas.

Clean keto bread mixes which are easy to bake and taste good. There are a lot of breads and bread mixes on the market that claim to be keto but contain gluten, which is not keto. Keto Baker London make gluten-free, vegan bread mixes fully compliant with a clean keto diet.