Keplin Group Limited Recensioni 

I am having a nightmare trying to return a suitcase. The system provides an email to arrange the return but nothing is progressed any further than that. The email I sent has not been responded to and there is no other returns portal on the debenhams site. I have had a daily exchange with debenhams customer service who seem confounded and unable to explain how to return the item. They have asked my to wait another 3 days to contact keplin group. I have been on with this for a week and am still waiting for a coherent response.

Ordered a product from kelpin on Monday afternoon and it arrived the following day.Super quick delivery
Great product
Will deffo order from them again

Please don't buy the air fryer!

Zero Stars

Really dodgy behaviour from Keplin. I purchased an air fryer through Amazon in April, and by July plastic pieces were breaking off. From these reviews, I can see I am not the first person to experience this.

I contacted customer service, and they said because there was a small amount of greese on the inside of the airfryer that it wasn't covered under warranty. It took them three weeks to finally send me an email to tell me it wasn't their problem because I didn't clean it regularly enough. I cleaned it frequently but as it's an air fryer there was a small amount of build up. A whole plastic chunk melted and broke off which I had an air fryer before this for three years that never experienced anything like it.

Really poor quality. They also removed the air fryer off amazon due to poor reviews and have now reposted it to trick people into buying it after multiple bad reviews.

Where do I start manasi was amazing, I've only ever used a return service a couple of times so imagine my frustration when I was in an evri return but couldn't print the label as I haven't got a clue wot to do so I called kg direct and manasi answered she was my saviour she guided me through everything . Kg direct you have a great lady there xxx

I had a poor experience with a purchased fan. The delivery was swift though. Carl from customer service was amazing at getting the return sorted and processed for me. I much appreciate all the help I got.

Threatened me with legal action because I was selling some lint rollers on eBay! Joke of a company.

Even though I didn’t receive my order, communication and customer support from Keplin was excellent and I was given a full refund immediately. Great customer service from Keplin.

I ordered Garden chairs from Keplin, I found the order process very easy and delivery was prompt.
The chairs are very good quality and I would highly recommend.

Ordered a pair of bath mats
In the same colour but unfortunately they arrived different colours
No problem with customer service who sent me a Evri return label at no charge and when they received the return they immediately sent a refund well done to Carl this is how online shopping should be handled

I bought a Keplin 9l dual drawer air fryer from Amazon, which arrived safely the following day. Since the purchase in May, I have had numerous email communications with the Keplin Customer Support team and have to say that they are marvellous! They respond quickly, give helpful advice and solutions, and are a credit to the company. They have helped me with product registration, recipes, a broken rubber foot on the grill, silicone and paper liners, and have patiently given me lots of information that is very useful to a first-time user of an air fryer. The air fryer itself is well designed and easy to operate. The only problem has been the broken rubber foot, which I hope can be replaced when available. The most recent contact was from Carl. I don’t have any other names, but am totally satisfied with the Keplin Customer Support team and would feel encouraged to buy other products from Keplin.

Though unfortunately my purchase didn't turn out right for me my experience of the customer service from Keplin was excellent. I asked for a return and refund and after I explained the circumstances they was happy to send me a prepaid returns label and I have received my full refund.

Reena turned a poor experience into a good one. I had bought the 20 kilo parasol base marble i think and it had arrived shattered but i hadnt checked for a week . When i went to use for a party for the following week i found the damage and called Keplin. Reena sorted me with a replacement - changed the delivery company Evri who are dreadful for DHL and a replacement arrived next day

I bought a fan however it had bits missing from it so had to return. Communication was great with Manasi who helped me with returns label and to get a full refund once the fan had reached there warehouse.

Ordered a air fryer from Keplin had it a couple of weeks and all plastic parts was falling apart contacted them with a email and phone they refused a refund or to send out a replacement customer service is a joke don’t buy avoid

I wouldn’t waste your money on one of these fans only added two days and the motor started making a horrible noise wrong customer service is open and I was about as helpful as a kicking teeth to no prevail eventually got through would not exchange the Fan for me until mine had been returned. Spoke to her as manager and he told more wise than the first person told them they promised me that soon as my Fan was picked up, I was to ring and they would send me a new Fan next day. I am still waiting for this Fan four days later and now can’t get in touch with them, what a disgraceful company this is.

Item initially arrived late (though this was an issue with the courier rather than with Keplin).
When the item arrived, we discovered the design was unsafe - we ordered a fan which turned out to be very top-heavy and it fell over a couple of times.
Keplin initially sent us a return label but then called and offered us a full refund without the need to return the item.

Whilst we did have a problem with the original purchase, (hence the 4 stars) The customer support received post purchase was excellent. The company offered either a discount or a full refund of the purchase price. We opted for the full refund in the end. The company immediately arranged for courier collection and the refund was sent as soon as the item was despatched. We experienced very good customer support and service from Carl and his team. Thank you.

I had to return a lounger and Arthur was extremely helpful organised to pick up for the faulty lounger and arranging another to be delivered. I would recommend them very satisfied

Karen M

The customer service team are amazing and fast responding to any issues. I had an issue with 1 of my zero gravity chairs and after contacting them via the form they replied within 24h. The chairs got returned and u had a full refund. The agent I spoke to was called Carl, he was understanding, friendly and very helpful.

I needed to contact Keplin directly to see if they could provide me with the manual for a tower fan I’d bought for my mum over a year ago. They were extremely helpful. The first manual sent was for a different fan and when I asked if they could look again they were able to locate and send me a pdf copy of exactly what I needed. Carl was very helpful throughout our exchanges and provided excellent customer service.