My order came but it was out of order
My order came but it was out of order. I’ve been trying to contact them but they won’t answer me. It’s been a week now and nothing. This is ridiculous
6 ottobre 2025
Non scritta su invito
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Shop great custom jewelry of timeless beauty and elegant design that will last forever. Enjoy customizing your name, word or date with various pieces. Enjoy gifted shipping when getting something for you and someone you love.
Informazioni di contatto
Svizzera
- info@kenzella.com
- kenzella.com
2,6
Scarso
9 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Retur får bekostas själv och leverans…
Retur får bekostas själv och leverans ska ske till Kina. Detta är inte ok. Företaget borde skicka leveransavi.
7 maggio 2025
Non scritta su invito
3 silver necklace with 3 names and a date on it
I ordered 3 necklaces from y’all two of them were right and one was messed up it should have had Tammie,Angie,Lisa and a date on it .It has Angie,Angie,Lisa and 10-1124 with B/F/F and it should of had Angie,Tammie,Lisa with B/F/F 10-11-24.I would like to get it replaced please let me know if I can.
31 dicembre 2024
Non scritta su invito
Best customer service…ever!
I’m usually very apprehensive about buying online as I’ve had some less than pleasant experiences in the past with products looking totally different from what was advertised and no response from their contact address. I’ll try to keep this short but, bottom line, Kenzella has the best customer service I have ever experienced from an online store.
Initially my order was taking longer to arrive than I had anticipated and on day number 13 I contacted Kenzella to let them know that the tracking link didn’t work and that I hadn’t yet received anything. They got back to me the same day and informed me that the package had already arrived in my country. Sure enough the next day I received it in the mail. When I opened it, I realized I hadn’t included the free engraving in my order. I sent an email asking if I could pay to resend the product and have them do the engraving and then send it back. Their response: “Don’t worry about sending the product. Just send an email with what you want engraved and we’ll send you a new one”. 😱
I mean, who does that!?!? I’ve never come across an online store that cares this much about their customers. You honestly can’t go wrong.
-Aiki
19 agosto 2021
Non scritta su invito
Risposta di kenzella.com
Hey !
Thanks a lot for this review ! We do care a lot about our customer and when they are nice and polite there's no reason to not treat them well. Thanks again for shopping with us !
place my order since early july urm its…
place my order since early july urm its not here yet n i get NONE EMAIL OR UPDATE ABOUT IT PLEASE DO SMTG SRSLY
15 agosto 2021
Non scritta su invito
Risposta di kenzella.com
Hey !
We sent you all information needed for your order and tracking number. We checked and find out that the package has been refused at delivery. We sent you an email to fix this but hasn't received any answer yet.
If you really want something to be done we are waiting for you to manifest yourself.
best
Disappointing.
I am yet to receive my order, I have tried to make contact about it not arriving and still haven't been responded to. Very disappointing.
27 aprile 2021
Risposta di kenzella.com
Hey !
We should have received your email, this is not supposed to happen. I will ask the team to check your order and contact you with an update and a solution as you should have been delivered long ago indeed.
We apologize for the situation
Kenzella team
Risposta di kenzella.com
Hey !
Thanks a lot ! it's comforting to read those kind of reviews !
The delivery follow up is bad
The delivery follow up is bad. Asking me for Chinese address for few times. Delivery delay. When I received the parcel, the packing is so bad. Just a dirty plastic bag wrapping the little box. I don’t expect such customer experience in fact.
25 aprile 2021
Risposta di kenzella.com
Hey!
We ask for your Chinese address to be sure that SF express deliver correctly as in the past some order were lost. Thanks for never replying to our email by the way.
Your order was shipped in the time frame mentioned and delivered in 4 days to your house. 2 weeks in half from the day you ordered to the delivery, which is fast for made-to-order jewelry.
The dirty plastic bag is called a Bubble mailer, meant to protect your jewelry rather than being beautiful, you bought jewelry, not a bubble mailer. The box is little cause there's no need to wrap it in a bigger box. It would be such a waste and also bad for the environment. There was also a little card to thank you.
We can understand that waiting for something you bought is annoying! We wish we could make and ship our products faster, but it's impossible.
Please avoid writing such wrong reviews, that make us pass for a company that does care and ship product in plastic bags from food store.
Kindly
Kenzella team
I haven’t received my order yet
21 gennaio 2021
Risposta di kenzella.com
Hey ! Laura
Sorry, the email was sent to early. Your order is getting process and will be delivered soon. If you need more details don't hesitate to contact our support team at info@kenzella.com
Kind regards,
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.