Kenberne Doncaster Ltd Recensioni 

Ordered fridge on 10 th October says next day delivery so got a voicemail Sunday 11th October saying can't deliver until Friday out of stock so I emailed them back to cancel because I have a family and can't go a week without a fridge,it is now the 20th October 5 emails sent 1 text sent, 1 voicemail left , 1 physical letter posted through shop front, 1 phone call spoken to a chap who cancelled the order and said he will refund me, Order online still says in progress and I haven't received a refund either communication may have broken down or they just don't want to give a refund absolutely shocking...Avoid!.

Bought a tumble dryer from there website… going to to be delivered in the days time? Nothing!!! phoned asked if it was still being delivered was told yes… to find out that it wasn’t even on the van …as they had no stock… asked for a refund told twice it was refunded.. nothing! took over two weeks to get my money back…. AVOID LIES AFTER LIES

Avoid! We purchased a washer on 13/6/26. Ended up with display model as only 1 they had which was fine as we believed it was brand new, told not to register the 10 year manufacturing guarantee as Kenburns would cover it for 2 years which did not make sense. Got it home and the instruction manual had a nice handwritten programme guide on the back page of the manual with a smiley face, no transit bolt covers and the instruction were ripped open and dirty. After doing a load of washing the spin cycle sounded like the bearings were about to collapse. I called Kenburns 6 days after purchase was told l would be called back..nothing! Called again to be told they had ordered a new one and would swap as soon as it arrived. Heard nothing for 3 weeks. Called again to be offered a different machine (display model again) l declined just wanting exactly what l had bought replacing with the same. Then l was given a serial number told exactly the same machine but just with a white door would be deliverd today by euronics, heard nothing, called this morning 14/7/26 told not being delivered today, down for delivery by them tomorrow but would infact now deliver between 4 and 5pm today. Something told me they would not be coming so called again to be told l am definitely not down for a delivery today or tomorrow. We have loaded the washer up and returned it this afternoon the washer that they have apparently specially orderd for us is a lesser model to the one we purchased. There was no one to refund our money we were told to leave both washers and then expect a refund in 3 days. I have waited 3 weeks to get this far so certainly wasnt leaving empty handed. We have had to leave with a lesser model than we purchased. Their customer service is absolutely shocking. Avoid at all cost because when it goes wrong they are not going to sort anything out, all you are going to get are a load of false promises and nothing more!!

My partner ordered a fridge freezer on the Wednesday, due to be delivered on the Friday. We received a call on Thursday saying they don’t have it in stock and it would be delivered the following Wednesday instead. We then received a phone call on the Friday it was originally supposed to be delivered stating they were outside trying to deliver however we weren’t in as we weren’t expecting them to deliver. We called back up and they said they have it in stock and will re-deliver on the coming Tuesday. Tuesday arrived and we called to check and they then claimed they didn’t have it in stock and would deliver on the Wednesday. They then called back claiming that they would be unsure if they could deliver on Wednesday as “they have a lot on”, and instead tried to sell us an even pricier fridge freezer. We just decided to cancel the order and browse elsewhere more reliable

I ordered my new washing machine online with no problem at all , my washing machine was delivered and Plummer in and the old one taken away the 2 guys that delivered my washing machine were respectful and very good at the way they worked Thankyou so much one happy customer

Would not recommend Kenberne Doncaster. They state on their website they will price match. I contacted them to price match a washing machine which Kenberne has advertised at £649 and other retailer has it advertised at £399. Kenberne refused to price match. I will be speaking to trading standards.

We have purchased all of our electrical items from Kenberne for over 20 years - Awesome prices and service from the team, Highly recommended 5 star service

Very good service got tumble drier nice staff delivered next day very satisfied.

Appalling customer service. Sean was particularly rude and clearly in need of some training. If he represented my company he would not be working for me anymore. If you happen to have ordered something from here I’d cancel straight away and save yourself the inevitable argument and attitude you will get from this individual. Dave (boss) needs to reconsider the type of people he employs to go into peoples homes. I try and local support businesses as I believe in doing so, however in future, I will spend my money in curry’s instead.

Excellent company with first class service. I needed a drain filter for my washer. They didn’t stock the filter but within 20 minutes they had identified the part and got one for me. Excellent service. Thank you

Terrible after service. Supplied and fitted wrong door seal on washer, took 4 revisits to rectify. By which time kitchen Lino was sodden and ripped due to copious amounts of water being dumped from the washer on each wash cycle after it was “fixed”, Company did replace the Lino but 6 and half weeks of inconvenience, mess, costs incurred, which have not and will not be reimbursed tells me never to use this company again.

Couldn’t fault the company’s service at point of sale however after sales are a different matter. We bought an American style fridge freezer from them but after just over a week the ice machine stopped producing ice, I telephoned in the morning mainly to just ask for advice, the chap that answered the phone was polite enough but basically didn’t want to help & told me the person I needed was out on a delivery & he’d get him to ring me when he got back, by 4.30 I was annoyed that no one had bothered to ring back so I rang them, I explained the situation again & that at the point of purchase we’d been told by the owner not to register it with the manufacturer for a year because if there were any issues he would sort it & therefore we would get 2yrs warranty effectively, the person on the phone told me that he shouldn’t have said that & had I done the trouble shooting in the booklet, yes I had, was there a problem with our plumbing, no there isn’t, after a fractious telephone call he eventually called the owner who apparently said that he’d register it with beko & arrange a service call, that was the end of the conversation between boss & employee, however when I was told this I couldn’t remain calm because this wasn’t what we were told when we bought it ie any problems he’d sort it, I was also told that if the engineer couldn’t find anything then we would have to pay, when I reiterated the conversation he told me he was ending the telephone call because I was talking over him & he was trying to help, he never at any point offered to help & patronisingly kept calling me my love !! Would a male customer be referred to in the same manner ? in the end I ended the call because I was getting no where & more & more annoyed, I asked them to ring back today & talk to my husband who is a lot more tolerant of fools than I am, unsurprisingly no phone call from them but we’ve had one from an engineer that we neither wanted or requested, they are rude & customer service is seriously poor, I will not use again or recommend

Amazing service used this store fr years never a complaint always go that extra mile customer service and support is excellent thank you Sean and Liam for today much appreciated

Appalling customer service - an initial error on our part meant there was a delay in organising another washing machine for us. However, after THREE months of waiting and a myriad of excuses, the person with whom we were dealing failed on numerous times, to keep in touch and was not willing to talk about a discount for the way we had been treated: he took it upon himself to cancel the order. Very poor.
Their subsequent reply on the shop's website confirms their appalling attitude - it is inaccurate (I did not ask for a refund, just some compensation and I was not the one who cancelled the transaction, they did. No mention of the THREE month delay either or an apology). Looking at other reviews, when they are good and there are no problems, they really are good but when it goes wrong (plenty of evidence of that, btw), it's everyone's fault but theirs.

I called Kenberne after browsing their merchandise online to seek advice on the products before I bought. I was truly heartened by the amazing service I received from their staff. They were so accommodating helpful and informative. They addressed my questions which helped me find the right appliance for my needs and made the whole experience very easy and gave me peace of mind.
Thank you Kenberne for a fantastic caring customer service. I will definitely purchase again as service is everything to me.

Really poor after-sales. We decided to use Kenberne for that personal touch as apposed to an online retailer. Didn’t expect to pay over £70 to have a tumbler dryer fitted. Won’t get any more business from us, next time we’ll just buy online

Absolutely great service from a local company. Denise the sales lady advised us on dual range cookers and all the choices. Was not pushy at all left us to browse in the shop and was very very helpful. Ended up buying a beko dual fuel cooker and the 2 lads who delivered it were absolutely great. Very pleasant and polite. Brought new cooker in where we wanted and removed the old one. Great company. Great people and great local service. Would certainly recommend.

Excellent company, brilliant fast delivery. Lovely lads delivered and plumbed in our new washing machine.
What more can I say? It’s all good, highly recommended.

Washer conked out. Looked online and found a like for like replacement here. Rang up, ordered it, and it was delivered and fitted in two days. Including the cost of installation, and removal of the old machine, it still cost significantly less than the item only price from that place named after an S Asian lunch. Brilliant.

Excellent price, delivery and service. Would definitely recommend and will use again in the future.