Not being told they don’t have plates until after I bordered….
Visited the Romford branch for our first time at Kaspa’s. Sadly this visit was really disappointing. We were sat at our table, given menus and placed our order via the app - No issues. We then were given our food in takeaway containers because the dishwasher supposedly was broken, meaning we had to try and eat out of a box - something we were not made aware of and would have definitely changed our mind on ordering if known beforehand. The food when it did get brought out was also somehow almost cold, considering how quiet the restaurant was. Overall was a very poor experience and based on this we would not likely visit one of the restaurants again. To top this all off, I tried to log this via the app and it told me my order number (2163431) was not valid, so couldn’t even contact them directly of my issues.