Kaspersky Lab Recensioni 

Saw a deal and bought the product (1x Year 3x PC).
Installed it 3 months later - only to realise that THEY start the 'clock' when you buy it.
Completely unreasonable and - if you ask me - illegal in the UK.
Also, careful about the say they do subscriptions - they will make it (close to) impossible to cancel.
They are NOT working within UK law - is my belief.

Protection is good - their company approach to customers is wrong on so many levels.

Impossible to cancel the subscription

I have had to dispute it with my bank. Every time I tried to cancel it gave me an error message. I emailed kaspersky with a screenshot of the error message and they ignored it.

I tried to cancel about 30 times and always got the error messages. This is fraud. I will ensure I let everyone know about this scam.

Me han cobrado 3 veces por 1 única suscripción, no contestan a los mensajes después de varios días, parece una estafa, tomaré medidas legales si no solucionan inmediatamente.

Auto renew.
I was helping my 80 year old mother cancel this from her system as she had struggled . I assumed it would be straight forward. Quite the opposite - we had the order number and after a merry dance with passwords we accessed digital river which showed us the payment method but no ability to cancel . To log into mykaperski was impossible because it refused to accept the email address - despite this being my mothers only email address.
This felt like a scam . We have disabled the payment method , I hope this works. Is kapersky a scam company ?

Une véritable catastrophe le service après-vente ainsi que l’impossibilité d’annuler le renouvellement automatique …. Ils nous envoient un numéro de tel impossible à joindre depuis la Suisse 🤦‍♀️
Laurentsandoz65

If you buy it, they make it almost impossible to disable auto renewal! Almost scam level.

Also, their VPN doesn't let you change countries and their documentation is useless! Horrible product in so many ways!

I always bought my products with them, but my license is going to expire, so I wanted to renew it, they never sent me my license code, they told me that they would give me my refund in a maximum of 5 days, a month has passed and they have not refunded me anything . It is a complete scam, do not buy anything here.

Trying to request a refund for a week and their refund system does not let me send the ticket trough for more then 7 days now

Oh my gosh, Kaspersky's anti-virus is ok, but the account management experience is horrible.

First the the design and graphics is from first generation 1990s/early 2000s websites.

The management of your account, subscriptions, and orders is a myriad of interconnected sites from Kaspersky.com, DigitalRiver.com, and FindMyOrder.com.

Your subscription isn't associated with you, it's associated with the OrderID and the password associated with the Order.

Once you enter in a credit card, you can never remove it.

Attempting to cancel an order results in an error

"This page isn’t working www . findmyorder . com redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS"

BUT... it's all very fixable. Happy to revise my review if some UX love can be applied.

My strong recommendation to Kaspersky is put the time and effort into an integrated account management experience, don't make users have to navigate through the maze of third party platforms you've integrated with.

Это не антивирус, а полнейший мусор, скачал ради проверки на вирусы. По итогу ОН НЕ УДАЛЯЕТСЯ, ничего не нашел, но и не удаляется. Он прекращает работу Установщика Wondows и все, я безсилен

Have had mixed opinions regarding their internet security suites over the years, but in the last year or so the program has become more and more intrusive, but not in a way that is obviously protecting my system. The current unacceptable situation has finally prompted me to remove Kaspersky from my computers...its ability to control my entire system is a risk I'm not prepared to take, and I advise anyone else to do the same...but it's your own choice of course! I now have Avast, and for FREE!

Great product really really bad customer service.

I have used Kaspersky for 4 yrs running as the product is excellent. However customer service is non-existent. The few times I actually received a response to questions they did not answer them in a helpful way, and then I annoyingly would get emails about unresolved questions, that would not be resolved. I have moved on and would never recommend them due to their customer service.

There's always issues with Kaspersky both the software and the tech support.

It took around 2-3 months to get them to get someone to call me because they don't understand English via e-mail. They told me someone would call me and no one ever did.

Their software was automatically updating Opera which I almost never use, and then it was making Opera my DEFAULT browser. This was driving me insane.

Fine, we finally got that sorted out, but I wasted months with them because they couldn't figure it out.

Now Kaspersky is deleting a .exe file I'm downloading without asking me if I want to allow/reject it.

What kind of antivirus just blocks a file you downloaded and doesn't ask you first.

What's worse is that we can't find help through their site.

We found out that their knowledge base is different than their online help. Why confuse customers? They should be combined into one.

It took HOURS trying to find the way to stop it from deleting this software.

We never did find the answer, I just had to pause it to stop it from doing that.

Nothing is ever easy with this with software. While it appears to do a lot of things, it wastes tons of my time and causes me a lot of stress.

And NOW, I can't even create a support ticket. Since the last time I created a ticket a few months ago, they started asking for something called Application and system info & under that drop down it says nothing other than "no results found" and you can't type in there.

Just amazing.

Update on 08-29-22 - I had to waste time once again trying to contact support & couldn't because their captcha doesn't show up on my page so it won't let me get past the login page.

Why did I have to contact them almost a year after I canceled their software & asked for a refund?

Because they were about to auto charge me which should have been removed last year.

Also, in their email it says:

Dear customer,

Dear customer,

and she totally ignored my retort that I shouldn't have had to go thru all this trouble to cancel again & their login page still doesn't work (I told them about it a year ago).

Like I said, sub par quality across the board.

I think this is the best anti-virus software, if you use the free plan. They offer literal anti-virus software, which is great if you just want to protect your computer from malicious software and files.

This is the best antivirus software in the fast growing world

the database updates daily with new information of the harmful products

after installing it we can surf the web and pc without any tension this will block all malware and harmful websites.

It protected me from many website's and malware apps

Beware of the auto renewal. They did refund my money after I contacted customer support so I moved this review from a 2 star to a 4 star.

Review from an electronics engineer

Just spent 1.5 hours attempting to cancel the 'auto-renew'. Purchasing order email or order number not recognised message received. Checked numerous times to ensure it was correct - which it was. Changed the password and logged on to 'My Laspersky which informed me that my licence had expired - which it hasn't. Will NEVER use Kaspersky ever again and still don't know how to stop the further payments being deducted from my bank account. I don't believe any of this can be accidental.

Worst internet security ever! Purchased a license for 3 devices for one year on December 1st 2020 and now 4 months later all of a sudden they cancelled it and instructed me to purchase a new one. Maybe in Russia a year is only 4 months. Stay away and use something else. Looks like they into scamming their customers lately!

Getting this service is easy, although when you want to delete the software, theres a file that stays behind, and it prevents you from installing another application, so now my computer is vulnerable, and then agents just keep disconnecting

Kaspersky will literally infect your site, and slow it down for you, so you can upgrade the service, more money for them im assuming.

I tried getting support to help me, but they literally just don't connect with you, and im pretty sure that your personal information is sold between reps or the reps just plain old sell your info, I didn't feel confortable when conversing with the reps.

I've used Kaspersky for many years on Apple Mac and Windows 10 .....very polite and helpful staff .....till end November when I had to renew my Kaspersky.......( not going into it ) but guys if you have to phone Kaspersky double check phone number that you are talking to Kaspersky staff .......I have wiped Kaspersky from my PCs and blocked Kaspersky ever e mailing myself ......I would never trust Kaspersky again ......