We worked with Luigi at Kallums Bathrooms for our big home renovation project. Luigi was exceptionally professional and knowledgeable and pleasure to work with. His knowledge of products helped us ch... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
I’m so happy with our new bathroom from Kallums! They really understood my style and made it all come to life so quickly. They found the perfect fixtures, and the result is absolutely stunning. Huge t... Leggi di più
L'azienda ha risposto
DO NOT USE Kallums. I would leave zero stars if I could. They quoted for a bathroom project, we paid them a £15k deposit to proceed. They did a minimal amount of work, then their estimated costs incre... Leggi di più
L'azienda ha risposto
We chose Kallums for the complete renovation of a small family bathroom because it offered a design and installation service and because we appreciated the polite and 'unpushy' people, particularly... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Premium London Bathrooms retailer offering innovative Design & Installation Visit our luxury showroom and get latest bathroom products and design ideas
Informazioni di contatto
Regno Unito
- kallumsbathrooms.co.uk
3,8
Molto buono
22 recensioni
Ha risposto al 80% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Terrible customer service and repeated…
Terrible customer service and repeated delays in project. Avoid Kallums. Zero stars!
9 giugno 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Kallums Bathrooms is a family business, and we know every single one of our clients personally. We are unable to find any record of you as a customer of Kallums Bathrooms.
For this reason, we are certain this review does not reflect a genuine experience with our team.
The publication of false reviews constitutes defamation, and we have reported this review accordingly.
If you believe this has been posted in error or would like to discuss this further, please contact us directly.
Kallums Bathrooms
Documented delays, poor communication, and unresolved dispute
For clarity, our position remains based on documented evidence, not opinion.
The manufacturer’s representative who attended our property acknowledged in writing that the supplied finish differed from the showroom sample we were shown and based our purchasing decision on. We also hold photographic evidence of that showroom sample.
In addition, Kallums acknowledged in writing that the replacement unit had been sitting mislabelled in their warehouse between October and December, contributing to significant delays and repeated disruption to the project. This point has since been omitted from their formal responses despite the inconvenience caused.
The wider issue has never been limited solely to the vanity unit itself, but also the repeated communication failures, incorrect delivery timelines, missed response deadlines committed to during the complaint process, and the need for repeated chase emails, phone calls and showroom visits in order to obtain updates.
We have attempted for several months to resolve this amicably and professionally. References to “formal channels” are simply a reflection of the fact that Kallums have declined to offer any financial resolution despite the documented delays, disruption, and additional costs incurred throughout the process.
We will continue to ensure this review accurately reflects both our experience and the ongoing outcome of the matter.
8 maggio 2026
Non scritta su invito
A fantastic team to work with
We’ve worked with Kallums Bathrooms on several residential projects recently and have been consistently impressed with their service.
They are incredibly helpful - particularly when dealing with the inevitable challenges that arise on site - and always approach situations with a calm, solutions-focused mindset.
Their professionalism and willingness to prioritise our needs make them a pleasure to collaborate with.
Communication is clear, detailed, and reliable throughout, and the advice they provide is always thoughtful and on point.
A fantastic team to work with - we look forward to many more projects together in the future.
Tim Burden
Timothy James Interiors
1 settembre 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you so much, Tim - what a wonderful review, we're truly grateful.
It's been a real pleasure working alongside you and the Timothy James Interiors team. Your attention to detail and the standard you bring to every project makes the collaboration something we genuinely enjoy, and it pushes us to bring our very best every time.
Here's to many more beautiful projects together, we can't wait to see what's next!
Warm regards,
Zita
The Kallums Bathrooms Team
Fantastic bathrooms
Fantastic bathrooms. Amazing customer service, such a smooth and easy experience from start to finish. Would definitely recommend.
2 marzo 2026
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you so much for your kind words.
We’re delighted to hear that you had such a smooth and enjoyable experience from start to finish, that’s exactly what we strive to deliver on every project. Your recommendation truly means a lot to the team.
Wishing you many years of enjoyment in your new bathroom.
Warm regards,
Zita
Kallums Bathrooms
Risposta di Kallums Bathrooms
Dear Nataliia,
Thank you for your kind feedback.
We are so pleased to hear you had a great experience with us, your recommendation really means a lot to the team.
Kind regards,
Zita
Kallums Bathrooms Team
A very successful project.
My project involved reconfiguring a bathroom and a toilet into a bathroom and shower room, complicated by the limited space available. I was impressed by Kallums Guildford showroom, with its bathroom displays and large-scale screens, and its relaxed and friendly atmosphere. David, who was responsible for the design, was very welcoming, and explained clearly how to achieve my aim. He soon produced a practicable plan, and an estimate which combined quality with cost-effectiveness. I would recommend Kallums for their ability to turn a potentially complex process into a straightforward one. They also deserve credit for installing the bathrooms through Ryan and his team at R&S Bathrooms.
It was an installation which involved working in a small space, and required numerous trades in building new partitions, Installing a Velux, completely replacing the plumbing, plastering, electrics (including underfloor heating), carpentry and tiling. Everything was coordinated and performed efficiently, and to a high standard, and each one of the team was professional, friendly and courteous, always taking the time to discuss progress with me. They started early and, when necessary, finished late, and I was impressed by the fact that someone was working on the project every day of the build. Ryan always responded promptly to all my requests, and helped with practical issues relating to the design. I was even assisted with plumbing issues unrelated to the project! The trust I had in the team made even more confident about the success of the end product.
4 febbraio 2026
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you, Stuart, for such a thoughtful and generous review.
We are delighted to hear that what began as a complex brief was turned into a smooth and successful project. Reconfiguring a bathroom and separate toilet into a bathroom and shower room within a limited space required careful planning, so it is wonderful to know that David’s design approach, clear guidance and practical solution gave you confidence from the outset.
It is also especially appreciated that you highlighted your experience in our Guildford showroom. We work hard to create a welcoming environment where clients can explore ideas comfortably, and it is lovely to know that this made a positive impression.
Your comments about Ryan and the R&S Bathrooms team mean a great deal as well. Projects of this nature rely on close coordination across many trades, and we are pleased that the whole installation was carried out efficiently, professionally and with the level of care and communication you deserved throughout.
Thank you again for your recommendation and for placing your trust in Kallums. We are so pleased that you are enjoying the finished spaces, and we were very glad to be part of creating them.
Warm regards,
Zita and The Kallums Team
If you’re looking for exceptional…
If you’re looking for exceptional results, I’d definitely recommend asking for Charlotte. I had a fantastic experience working with her at Kallums Bathroom in Guildford. She listened closely to what I wanted, offered brilliant suggestions, and turned my ideas into a beautifully thought-out design.
27 novembre 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Mari,
Thank you so much for your lovely feedback. We are delighted to hear you had such a great experience, and Charlotte will be thrilled to know her support made a real difference to your project.
If there’s anything else you need as your bathroom progresses, we’re always here to help.
Kind regards,
Zita
Kallums Bathrooms
Great!
Kind and supportive staff. Everything was great. Thank you!
18 settembre 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you so much for your kind words! We are delighted to hear you had a great experience with our team. Providing a supportive and seamless service is always our priority, and your feedback means a lot to us. We look forward to welcoming you again in the future.
Zita
The Kallums Bathrooms Team
Thank you Luigi
We worked with Luigi at Kallums Bathrooms for our big home renovation project. Luigi was exceptionally professional and knowledgeable and pleasure to work with. His knowledge of products helped us choose the right items for the right price. We cannot recommend Kallums highly enough, but especially Luigi
1 agosto 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Olga,
Thank you so much for your wonderful feedback! We are thrilled to hear that Luigi was able to guide you through your renovation project with professionalism and expertise. He truly takes pride in helping clients find the perfect products, and your kind words mean a great deal to both him and the whole Kallums Bathrooms team. We are delighted you had such a positive experience and look forward to supporting you again in the future.
Zita
The Kallums Bathrooms Team
Great products.
Great products.
We love our new Villeroy& Bosch sink and taps from Kallums.
3 luglio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you so much for your kind words!
It was a pleasure helping you find the right products for your space, and we hope they bring you joy for many years to come.
Best wishes,
The Kallums Bathrooms Team
Risposta di Kallums Bathrooms
Thank you so much for your kind words.
We are delighted you chose Kallums Bathrooms and that we could be part of your project. It means a great deal to us to know you are happy with the experience.
Warmest regards,
Zita
Risposta di Kallums Bathrooms
Thank you for your wonderful feedback. We are so pleased to hear you enjoyed our service and had a great experience with our team. It was a pleasure to assist you.
Warmest regards,
Zita
Good products, terrible service
Good design and product quality, but the positive experience ends there with the Guildford store. After we paid in full, everything became slow and painful. They sent several incorrect items – the wrong toilet, the wrong tiles, the wrong countertop. My plumber even flagged it wasn’t the right toilet on the order and they still sent the wrong one, meaning we incurred extra tradesmen costs for wasted time. We specifically picked a vanity unit with a quick turnaround; only after we paid we were then told it would be double the time. Items all sent individually so tradesmen had to wait or come back when everything was there. When I asked for a list of outstanding items, we were asked to list what had been delivered to work it out from there. Trying to speak to anyone was impossible - three Kallums staff left with no warning/courtesy call or email meaning communication was terrible. We won’t be using them again based on the service, which is a real shame.
11 luglio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Elizabeth,
Thank you for sharing your feedback. We are genuinely sorry to hear that parts of your experience didn’t go as smoothly as they should have.
We completely understand how important your project was, and we regret that there were a few bumps along the way. A couple of issues arose during the process, including the supplier delivering the wrong tiles, which we managed to have replaced in half the original lead time, and a warehouse picking error on a worktop that we swapped out the same day.
While these types of challenges can occasionally happen on projects, we fully appreciate that the main frustration was the lack of communication, and we are truly sorry for that. Communication is a vital part of what we do, and the team has been notified to ensure this doesn’t happen again in the future. As a family-run business, we care deeply about every project we undertake, and we are grateful for your patience and understanding while we worked to put things right. We do hope you are now enjoying the finished result in your home.
Wishing you the very best,
Zita
Kallums Bathrooms
We chose Kallums because of the people
We chose Kallums for the complete renovation of a small family bathroom because it offered a design and installation service and because we appreciated the polite and 'unpushy' people, particularly Howard, we encountered in their Putney showroom.While the belated arrival of some of the items caused upsetting delays(which is the reason for not awarding 5 stars)the end result was extremely good.This was due to the skill and professional behaviour of Wael the fitter.His willingness to work anti-social hours to get the work completed was commendable.In addition his ever friendly and well mannered behaviour made his presence in the house entirely comfortable.Thank you Wael!
Jan and David
Wimbledon Village
3 luglio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Jan and David,
Thank you so much for taking the time to share your experience with Kallums. We are truly grateful you chose us for your bathroom renovation and delighted to hear that our team particularly Howard in the showroom and Wael on-site made a lasting positive impression.
We sincerely apologise for the delays in product arrival and understand how frustrating this can be during a renovation. Please know that we are continuously working to improve our supply chain to avoid such issues in the future.
Your kind words about Wael’s dedication and professionalism mean a great deal to us.
Thank you again for trusting Kallums. It was a pleasure working with you, and we hope you enjoy your new family bathroom for many years to come.
Warm regards,
The Kallums Bathrooms Team
Kallums Bathrooms delivered an…
Kallums Bathrooms delivered an exceptional service from start to finish. The design was elegant, the materials high quality, and the installation process was smooth and professional. I’m absolutely thrilled with my new bathroom — stylish, functional, and exactly what I wanted. Highly recommend!
9 giugno 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you so much for your kind words and for taking the time to leave us a review. We are delighted to hear you had a great experience with us at Kallums Bathrooms. Your feedback means a lot to our team!
We look forward to welcoming you again in the future.
Warm regards,
Zita
Kallums Bathrooms
I’m so happy with our new bathroom from…
I’m so happy with our new bathroom from Kallums! They really understood my style and made it all come to life so quickly. They found the perfect fixtures, and the result is absolutely stunning. Huge thanks to Nav, Howard, and Luigi ! You did an amazing job! I highly recommend Kallums to anyone looking to transform their space.
14 giugno 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Thank you for your lovely review! We are so pleased you had a great experience with us at Kallums Bathrooms.
Best regards,
Zita
In love with my new bathroom
In love with my new bathroom. Huge thank you to Kallums Bathrooms for all the work they have done.
It was a pleasure dealing with them from start to finish and everything went very smoothly.
22 maggio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Simona,
Thanks so much for your kind words. It was a pleasure working with you!
Warm regards,
Zita
Would recommend
We recently had two bathrooms renovated by Kallums Bathrooms, and we couldn’t be happier with the results.
From start to finish, the team was professional, polite, and a pleasure to work with. They offered a fantastic range of materials and finishes, helping us choose options that matched our style and budget perfectly.
The quality of the workmanship is excellent — every detail was completed to a high standard, and both bathrooms look amazing. It was clear that the team took pride in their work, and they kept everything tidy and organized throughout the project.
We highly recommend KB to anyone looking for reliable, skilled, and courteous professionals for a bathroom renovation.
15 maggio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Valentina,
We really appreciate your review - thanks for choosing Kallums Bathrooms!
All the best,
Zita
We had a terrible experience with…
We had a terrible experience with Kallums that has left us about to pursue legal action. I would not recommend them.
16 gennaio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Tugce,
It appears that the same situation has been addressed in two separate reviews on here as well... Seeing multiple reviews is disheartening, as it can give the impression of an effort to unfairly impact our business. We have responded to your partner Greg M. Gaffney’s review and are more than happy to continue discussing any concerns you may have. We have always aimed to handle matters professionally and in good faith and remain open to a constructive resolution.
At Kallums, we are committed to fairness, clear communication, and delivering the highest standards of service and, that commitment remains unchanged.
Warm regards,
Zita
On behalf of Kallums Bathrooms
DO NOT USE Kallums
DO NOT USE Kallums. I would leave zero stars if I could. They quoted for a bathroom project, we paid them a £15k deposit to proceed. They did a minimal amount of work, then their estimated costs increased by £25k. We told them that we would need to find another supplier as we could not afford this increased cost. They initally agreed to refund our deposit minus a small amount of cost they said they had incurred, but after chasing them for 4 weeks with no response they have now said they will not refund any of the deposit. We are now progressing a legal route to recover our funds. Be warned.
16 gennaio 2025
Non scritta su invito
Risposta di Kallums Bathrooms
Dear Greg,
You first contacted us in May 2024 with a clear vision and timeline, and we proceeded with an initial deposit. However, delays with your interior designer prevented finalising specifications despite multiple follow-ups. Please note that our prices remained unchanged, but your budget dropped by almost 30%.
Over seven months, we made several site visits to Brighton, demolished four bathrooms, knocked down a wall, cleared waste with a 12-yard skip, and had our team working on-site for more than 10 days with all the building materials needed for the work - our investment far exceeded the deposit paid. Throughout this process, we accommodated ever-changing requests and demands, doing everything possible to meet your expectations. In December, you cancelled the project due to financial constraints. We offered a partial credit note, which was declined. Given everything, we have done, we feel this review completely unfair and unjust.
We understand frustrations can arise, but we have always acted in good faith and remain committed to resolving this matter respectfully.
Kind regards,
Zita
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.