Due to a glitch when loading the page for check out we accidentally placed the same order twice and didn't realize it. A rep from Kala Kendar promptly called me to confirm because it didn't look r... Leggi di più
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I visited Kala Kendar to service my shruti box after a pitch started sounding off. I've been a customer for over 5 years, and the staff consistently deliver efficient, high quality work. I recommend c... Leggi di più
Sales person was very informative, in helping me make my decision for purchase. Harmonium arrived in excellent condition very quickly considering we are a 17 hour drive away from the music wareho... Leggi di più
We had a great experience getting our 2 harmoniums serviced and repaired at Kala Kendar on 1440 Gerrard St. E., Toronto. We wish we had found this store and Mickey years ago - it would have saved us s... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Kala Kendar’s Music Warehouse was formed to provide local Toronto musicians access to authentic instruments out of India. Kala Kendar has continued to build on its success by offering its products and services to over 37 countries.
Informazioni di contatto
1440 Gerrard Street East, M4L 1Z8, Toronto, Canada
- 416-463-3111
- Info@kalakendar.com
- kalakendar.com
4,7
Eccellente
325 recensioni
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 2 settimane
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Expert service
Friendly, expert service. Did a lovely job and gave me some great advice. Highly recommend.
11 gennaio 2024
Bad business
The smaller skin was used. When I took to have the skin installed. They said the smaller skin was too small.The bass skin was missing black tar like substance in the middle and was also too small also. A friend who ordered from the same company had a bad experience as well. For someone who is inexperienced I was not advised properly. They were more interested in the sale than advising or making sure I ordered the right thing.
17 dicembre 2023
Risposta di Kala Kendar Music Warehouse
Have you tried to contact our Customer support for the issue you’re having with the size? We can be reached at info@kalakendar.com or by calling 416 - 463-3111, the information is listed on our website and all the emails we send out during your order process. We offer complimentary customer support for all most anything you purchase on our site; shipped directly by us. In most cases we can also trouble shoot the issues you’re having remotely; avoiding the costs of shipping it back to us. The difference purchasing from a local music shop and big box online store; our business is run by musicians for other musicians. I would suggest if you’re having an issue with your purchase; please come to us first so we may assist and try and resolve the problem you’re having.
It seems like there are some half-truths being said and perhaps you need to vent out your frustrations on someone. We were always willing to resolve the issue you're facing, but since you've made a false accusation towards us, it needs to be addressed. First off; the sizes of the drum heads which were shipped to you; are per your order, You had ordered a 6" and a 9" which should also be marked on your drum heads shipped, please also review you e-invoice emailed to you. Now if you've measured incorrectly; that's something out of our control, however we also have a measuring guide online to help customers who are "inexperienced". Plus if you're still not sure, why didn't you just give us a call to help you determine the correct size? As for the "black tar" you never ordered any dholak masala...so it was never shipped to you. More importantly; Any experienced installer knows that Dholak Masala CAN NOT be preinstalled on the drum head prior to fitting/wetting it.
Lastly, and I find this almost laughable; we don't use or have high pressured sales people to sell drum heads. We're musicians for other musicians our time is dedicated towards the promotion of Indian music everywhere. There is no record in our system that you called, not even an email advising you on what to purchase; other than the email you sent to us stating that "shipping prices are too high".
A very nice harmonium
A very nice harmonium. Tuning is excellent. A 10 inch visible crack on the board just below the keyboard is a bit disapointing. Otherwise a very nice instrument.
21 dicembre 2023
Quick response and delivery
28 novembre 2023
Love this place
Everyone who works in this establishment is absolutely wonderful. Very uplifting place to visit. I went for maintenance on my shruti, almost left with a sari because the lady downstairs was just so lovely
1 novembre 2023
Very knowledge and friendly staff
Very knowledge and friendly staff! If you are looking for a sitar, this is the place! The craftsmanship on the sitar I bought is so exquisite. Stunning instrument. Thank you!
21 settembre 2023
I highly recommend Kala Kendar Music
I just received the items I ordered today and it was exactly the correct size. I am very happy with the service. Kala Kendar Music contacted me several times about the other drum head I need but they didn't have the size in stock as it was an odd size. I recommend them for hard to find ethnic instruments. Also impressed with the quality of the drum head I did get.
2 settembre 2023
Excellent service and incredible quality instruments!
I recent bought a Sitar and Dhol, Kala Kendar provide stellar service and the mark of quality.
1 settembre 2023
You receive excellent service from this company.
They were very prompt to answer all of my emails concerning question that I had about this transaction. Very easy to communicate with. Top marks all around for their great customer service.
30 agosto 2023
welcoming and good vibes
20 agosto 2023
Very prompt delivery and service and…
Very prompt delivery and service and dhol we received was amazing
17 agosto 2023
The khamak
I made an error with the Canadian to usd conversion. I attempted to cancel my order. Mickey gave me a personal call to explain the process. My order was processed successfully. I received the khamak in perfect condition, I am enjoying playing now. Kala Kandar rocks!!
15 agosto 2023
Excellent customer service
Excellent customer service!
I took my harmonium in for repair.
The agent took time to explain everything to me in detail and assured me that they will do their best regarding the repair and that the instrument sound amazing as it used to and that was what they did.
I am one very happy customer.
Cheers guys!!!
7 agosto 2023
Harmonium Yearly Service
I couldn't be happier with the quality and care from Kala Kendar! Driving up from Windsor every year or two to service my harmonium is always such a pleasure! From quick email responses to book an appointment to text confirmations, everything is always seamless! And my harmonium always sounds fantastic afterwards!
2 agosto 2023
You sent sub-standard merch and did not…
You sent sub-standard merch and did not offer to replace it. As a musical instrument builder, I understand that pegs need to be fit to the instrument. I received one quite warped one, and several quite straight ones. After sending a picture of the warped peg, I expected a new, correct peg to be sent, not to be asked to return the merchandise for refund.
31 luglio 2023
Risposta di Kala Kendar Music Warehouse
Hi Dean,
It seems like there are some half-truths being said and perhaps you need to vent out your frustrations on someone. We were always willing to resolve the issue your facing, but since you've made a false accusation of us, I will include a copy of the conversation which you had with us over email:
Email 08/05/2023:
Hello Dean,
I’m sorry you’re not happy with your recent purchase with us, and I will do whatever I can to make it right.
First off, the Sitar Peg Tarb Decorated Dark is a rough cut, and as with all handmade parts for the sitar will have to be sanded and fitted for your specific sitar. A little extra meat (wood) on the sitar peg will provide you the levy way to sanding it to fit the peg hole. This is how we do it in our shop on all the sitars we setup for repairs. The sitar pegs are never perfectly straight and don’t have to be for the performance of the peg.
If you’re not completely happy with your purchase, you are always welcome to return it back for a full refund, no issues.
Kala Kendar Music.
Excellent service
Sundeep contacted me to check that I was ok with there being a potential shipping delay due to my choice of postage/shipping. The strings arrived much sooner than he anticipated anyway but it was great to have this level of concern and contact to ensure a positive experience. :)
11 luglio 2023
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