JYSK UK Recensioni 

Absolutely appalling customer service. Purchased 4 dining chairs at beginning of August. Had to chase up status as no delivery updates. Collected chairs at the end of August. 2 chairs went together perfectly, but the other 2 were not made correctly. Contacted customer service on 1st September, and had to provide video evidence of me trying to assemble the faulty ones. Customer service agreed to reorder another 2 chairs for me. Fast forward to end of September and no contact again. I called customer service back on 29th September to enquire, and was told that the order hadn’t gone through and they would have to reorder again. Phoned customer service yet again (no updates) on 14th October, and have now been told that the items won’t be in stock until February 2026. There were however 2 chairs in a store 25 miles away. I asked that these be delivered for me only to be told that they don’t arrange delivery from a different store. I am unable to travel to collect, so I have asked for a refund. Customer service have said that they don’t good chairs must be dismantled and returned in their original packaging to qualify for a refund!! I have been using the 2 good chairs since the end of August and no longer have the packaging. So I am now left with an incomplete set of dining chairs, £140 out of pocket, and no way of claiming a refund. Absolute joke of a company. Zero stars

Purchased a bed and mattress. Took 3 weeks , went to collect it , total farce .first they brought the wrong one out after waiting then they found it but wouldn't give me because I'd forgot my wallet with receipt. I'd got two emails and 3 messages informing me med item was at store . Despite this and the fact I showed them my bank statement proving I had paid for it they still wouldn't give me . I told them to keep it and give me my money back lol without a receipt or I'd they refunded me . total joke they can't give you the item without a receipt but they refunded me without any I'd or receipt
Don't bye a bed unless you want to wait ages they employ idiots

I ordered 4 chairs for our dining room, unfortunately 1 of them is faulty so cannot be used. I ordered these online for collect in store, however customer service is stating that I have to go into store to get a replacement as they dont have access to the order. This is more than a 2 hour round trip for us, which with a baby is just not really possible. If you ask for a manager dont expect any contact, as I'm told it can be up to a week! Absolutely embarrassing, having worked in customer service for many years I know this isnt a hard fix. A 7 year old would be able to arrange a courier, which given they have sold a faulty item is the very least that can be done.

Avoid at all costs.

I popped into the Derby JYSK store yesterday, and I have to say I was really disappointed. The shop looked extremely messy — items left all over the place, hard to find any prices, random stuff in aisles and generally very disorganised. It didn’t give a good impression at all.

To make matters worse, one of the male staff members (older one of the two) I approached for help was quite rude and dismissive. I only asked a simple question about stock availability, but he acted as if I was bothering him. There was no friendliness or willingness to help, which really put me off.

I’ve shopped in other JYSK stores before and always found them clean and pleasant with helpful staff, but the Derby branch really needs some attention — both in terms of tidiness and customer service. I certainly won’t be rushing back any time soon.

​I purchased a sofa bed on September 8th, 2025, with an original delivery date set for September 18th. What followed has been a six-week masterclass in customer disrespect, logistical failure, and catastrophic internal communication.
​A Timeline of Incompetence
​Initial Failure (September 18th): The delivery failed without any prior notification. Upon inquiry, I learned the item was in the store but incomplete due to a missing part. My order was postponed for another week, with the token compensation of "free home delivery."
​Multiple Delays (Late September): The postponed delivery was then delayed a couple of times more over the next two weeks due to ongoing logistical issues.
​Logistics Breakdown (October 1st onwards): A message finally confirmed the item's arrival on October 1st. However, the promised home delivery was subsequently postponed two more times. The excuses provided were frankly staggering and pointed directly to a systemic management failure:
​Once, the delivery driver was cited as "too busy."
​Another time, the Assistant Manager responsible for arranging the delivery was "off due to grievances." This internal workplace issue should never be used as a reason to break a customer promise.
​The Final Insult (October 10th): I was finally promised the delivery for this morning (Friday, October 10th). Yet, when I came to the store today to ensure the delivery would finally happen, the staff attempted to dismiss me, stating they would call me when the driver was free to arrange a new date. This broke the promise while I was literally standing in the store.
​Management Failure, Not Staff Error
​The staff on the floor have done their best under impossible circumstances. However, this entire situation is the result of incompetent logistics and management who clearly prioritize their internal issues over customer fulfillment. JYSK took my contact details three separate times with the promise of arranging follow-up, and they never once initiated contact.
​I have wasted an unacceptable amount of personal time waiting and chasing an order purchased a month ago. My experience is not just a simple delivery delay; it is evidence of a fundamentally broken system. I strongly advise potential customers to look elsewhere if they value their time and expect even basic communication.

The products themselves are satisfactory and fit for purpose. However, the overall customer experience itself leaves a lot to be desired. I have a missing piece for one of my purchases, so I emailed for customer support and was told they ordered the correct piece to my address and it would take 2-5 working days. After 6 working days, I emailed to query for an update, to which I was told they are unsure what happened the first time and would order the piece to my address again. A few days later, the piece came from the first ‘lost’ order. I was charged £17.49 as an import charge, which was a surprise to me as JYSK did not mention this at all.

I queried with JYSK, to which they said they would cover the cost and reimburse me when I provide confirmation of an email from UPS saying I had paid the charge. This email does not exist, as I did not order the spare piece for myself, JYSK ordered it.

The whole experience has been frustrating, and having seen many reviews saying pieces were missing I still gave the benefit of the doubt and tried the company. It simply just isn’t worth the risk of anything being missing, as if it is the whole process is farcical.

Beware - only 3 days to return some items, which they don't tell customers about until they try to return product. It is NOT unlimited returns as they claim! In my case, this was an unused travel pillow, in original packaging, but nowhere is it stated that you only have 3 days to return it! In fact, the online listing states unlimited returns but they wouldn't refund it.

If I could give them no stars I would. I bought 5 shoe cabinets, didn’t hear anything for weeks about a delivery, I then chased this up, waited more time for a reply to find out my items were lost. They then sent replacements that arrived broken, I have tried to contact customer services for over a week now and have heard nothing back. I’m left with useless items that I spent £400 on and have no way of sorting it.

I went into the shop on Wednesday. The downstairs is so cramped it is hard to look at any of the furniture. And they have baskets without prices for cushions, only saw one youngish man on the tills downstairs but he was busy went upstairs to have a look and it makes downstairs look spacious, thankful I didn’t have my dad in his wheelchair with me because he would have had to stay near the lift in the only available space. Not accessible what so ever. Walking around upstairs I saw 3 members of the staff. I approached another gentleman who at first I thought had not heard me, but as I got closer I realised that he just was not wanting to help at all, went back to the two other staff members, they helped so at least someone did. As I went downstairs it was the same youngish man on the checkout, I’d decided against buying because I felt like they didn’t want me to. Plus upstairs was hard to tell prices, even commented with another person in there that it was hard to tell and she said I have been coming in for years and I think it must be going out of business. Not a good experience from your derby shop

Poorly Customer service, no responsibility at all. Damaged Item, delivery partner is very poor management. Refund process is impossible process.

Called into JYSK to purchase a quilt cover as the old one had torn. As a pensioner I don't have much spare money saw one within my budget at £21.50 which I bought, the zip broke on it's first use, I took it back I didn't get a receipt because the transaction was on my phone. They would only give me a credit note because of it they wanted a paper receipt the other quilts were way above my budget. Disgusting practise.

Just an awful all round experience with this company, went in on 16.9 early in the morning (good job as there was signs up saying they were closing early, but that is not the problem). As I am walking around looking at the bits they have, it was just messy. Dirty floors, dust everywhere, it felt more like a charity shop then this ‘high end’ business they project online, I was shocked. To make matters even better, the two staff members that I saw were rude, and just unhelpful. An older worker with short hair walked past me, I tried to ask for help, he looked straight at me and carried on walking, it was shocking, tried to ask another worker for help, none given, just blanked again, all I wanted to know was the price of something as I could not find it, ended up looking in the website.
When I went upstairs to look at bathroom stuff, I gave up, because the bath mats looked like they had been just thrown onto a shelf and more rubbish all over the floor and just messy. It felt dirty.
Safe to say I will NOT be visiting the shop in derby again, or any other one of their shops for that matter. Never again. Appalling

Bought four dining chairs 5 months ago at £100 each from the Blackburn store Husband sat on one last week and it collapsed. (He is not a heavy person). I contacted their CS team who said no problem return it to the store of purchase, and we will replace or refund if they are not in stock.
Just tried to do this and the manager was awful. He accused us of abusing the chair, said we must have stood on it and flatly refused to exchange it. He made these comments even before he had fully inspected the chair. I can categorically confirm we definitely have not stood on any of them. Appalling attitude and poor quality products.

Bought the Fandrup wardrobe and this thing is so bad! The back panels are mis cut. The holes are unaligned. I’ve put it together following all the guides. Taken me hours and the thing is more crooked than parliament!

Absolutely shocking service, bought a table which was damaged. Returned to store where the staff was extremely rude, made out we had damaged the item and basically said we had built it wrong. Theres only one way the table could have been built. They used every excuse going. Mocked my husbands autism and wouldnt help in any way.
Thought things would have improved after not using them for 10 yrs but sadly there still getting away with it. Poor quality items stay clue its just not worth the hassle, wont be making this mistake again. GRANTHAM store

I wanted to leave a short review to highlight the great customer service I have received from two members of staff at JYSK. While the product I received wasn’t right for my needs, the return/refund process was efficient and my emails were responded to in a friendly, timely manner by the customer service department.

Bought a lovely patio set, it appears well made and comfortable. However the table is not finished well amd two corners are sharp. Customer services were amazing offering straight away to replace, however I had to go and take the broken one to the store and replace. I went instore and needless to say after a very poor experience I still have my original table. I think they would like to provide good customer service, but staff instore are obnoxious and very thin on the ground.

I have previously visited the Derby store and found it most disappointing, blocked aisles, unsafe areas and in total disarray. I had to call in 22nd August for a click and collect. The shop looked totally different, clean and tidy, everything well stocked and generally a much nicer retail experience. As the store had had this turnaround I decided to bring my mother in for a visit this week (w/c 250825) as she has mobility issues and would struggle in it's previous state. What a bad decision.... I'm unsure what happened in the matter of days, but there were tools and ladders left unattended and the shop looked unkempt again. Such a shame, used to be a really good store to meander around.

We purchased the tambourne table with corner unit and chair 2 years ago for around £2300. The table has started to show patches where the coating is peeling off and to be honest it's starting to look a mess.I contacted the customer service centre to explain what was happening but apparently they won't exchange the table or any parts of it now because it's just over 2 years old. Please don't buy this set as it won't last for over £2000 it's really bad customer service.

We ordered dinning chairs at the Warrington store. They arrived into store when they said they would yesterday 26.08.25. Went together easy and look great. They were a really good price. We had really good service from all members of staff.
We also bought a table for the garden. Really good price and that was delivered. Again good delivery price and service from the delivery guys.
We can't fault the service and goods we got. Five stars from us.