Just Flutes Recensioni 

1316
TrustScore 5 su 5

4,9

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Valutata 5 stelle su 5

I needed help to determine which edition of a piece to buy, sufficiently clear for me to be able to read easily. Just Flutes staff were very helpful in looking through the available ones and helping m... Leggi di più

Valutata 5 stelle su 5

Good communication. Questions answered. Prompt delivery. Great piece of kit. Fits really well and takes the weight off my neck. Still really easy to to play the instrument. Recommend.

Valutata 5 stelle su 5

I ordered an MK Kelpie low D wistle from Just Flutes.The service I recieved was outstanding. The delivery time was very fast (2 Days) The instrument was extremely well packed and the comunication... Leggi di più

Valutata 5 stelle su 5

Ive now ordered several items through Just Flutes (including a flute). I’ve found both delivery and returns to be completely reliable. Also you can get hold of a person if you need to rather than ann... Leggi di più

Dettagli dell'azienda

  1. Negozio di strumenti musicali

Scritti dall'azienda

The UK's leading flute specialist. Estabnlished in 1985, Just Flutes has been the professional's go-to for flute music, instruments, repairs and accessories. Croydon, South London.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

1K recensioni

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4,9

Tutte le recensioni

(1316)

46 recensioni negli ultimi 12 mesi

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Valutata 5 stelle su 5

Great service with good communication

Great service, after searching around for sheet music on various sites, I now check Just Flutes first as always seem to have what I need in stock, or give the date to expect it. Easy to order, great delivery updates and arrives on time.

2 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

Nuvo jSax reeds

You had the niche items in question, plastic Nuvo jSax reeds, in stock and got them out to me as expeditiously as promised. Many thanks for your great service once again!

2 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

I bought an antique flute

I bought a flute. Not just any old flute, but a fine historic antique flute; a Djalma Julliot. It was described as "approximately playable" but turned out to be totally playable. Also, an engraving on the flute, which their blurb didn't mention, and didn't show in the pictures, pointed to it having had an interesting historical connection with Switzerland. The flute reeks of history! The price was also affordable and reasonable; rare for this age and type of Boehm flute. Speedy and helpful service; very speedy delivery and excellent safe packaging. I will be buying from this company again.

There was a severe technical glitch when trying to order online. In the end, I had to swap from my usual Firefox browser to Chrome (on an Android phone) in order to complete the order. Otherwise, plain sailing.

14 maggio 2025
Non scritta su invito
Valutata 5 stelle su 5

10/10 service every time

I'm a professional saxophonist and I go to Just Flutes for all my flute doubling needs. The staff are so helpful, knowledgeable and friendly, I literally cannot fault this shop at all! The repair service is also very friendly, quick and reasonably priced. 10/10

29 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Everything went without a hitch.

Everything went without a hitch. The way things used to be done before computers!! When I purchased from catalogues and spoke on the telephone there were very rarely any problems. These days people blame the computer when there is a problem. However, garbage in, garbage out!! The truth about computers.
I heartily recommend Just Flutes and shall shop here again.
Many thanks!

1 aprile 2025
Non scritta su invito
Valutata 5 stelle su 5

Just what I was looking for

I looked everywhere for this particular music book and found it here at Just Flutes! It was a competitive price and was packaged well and posted quickly. I will definitely look here first next time!

10 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Excellent Service

My recorder was delivered really quickly and well packaged, and I am enjoying playing it. I found the price was very competitive compared with other well known music shops. I would thoroughly recommend Just Flutes.

17 marzo 2025
Non scritta su invito
Valutata 5 stelle su 5

Great products, great customer service

Online ordering is quick and easy. Staff have a wealth of musical experience, are helpful and professional. Have dealt with both over the phone and face to face and always excellent customer service.

1 novembre 2024
Non scritta su invito
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Risposta di Just Flutes

Thank you for taking the time to leave a review, Jacqui, we hugely appreciate it!

Valutata 5 stelle su 5

All good

All good. Prompt delivery from stock.

22 dicembre 2024
Non scritta su invito
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Risposta di Just Flutes

Thank you for your review Sebastian, we hope to be of service again soon!

Valutata 1 stelle su 5

Sent order to wrong address and no customer service skills

Spent around £46 on two separate orders to different addresses - they put them together as one order (both were presents) so now have to buy another present - can hardly ask someone to give it back!!
They offered a measly £10 voucher - meaning I'd have to put in another order - not enough for the hassle and stress they've caused me and as if I'll buy from them again?!

I asked at least for a £10 refund, they said no.

No acknowledgement of the stress they caused - or that sending to different addresses 1. was THEIR fault and 2. cost me a lot more than £10 to rectify, having to buy another present to make up for them sending both to the same person and address - even though the orders were for different names and addresses.

Literally no care for their customer both in the initial mistake, but more importantly in the way they have dealt with it since - still can't get over the £10 voucher offered - and refusal to give even a £10 refund for their mistake. Awful customer service, do not recommend.

20 novembre 2024
Non scritta su invito
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Risposta di Just Flutes

Dear Lizzie,

Thank you for your feedback.

To provide clarity for others reading the above, you placed two separate orders for sheet music within a short time frame. In our experience, this occasionally happens when a customer remembers additional items after checking out, and places a new order for the item - in such cases, we typically combine the orders so that both orders arrive together. Unfortunately, in this instance, we didn’t pick up that you had input different delivery addresses for each order and so, while our intention was to be helpful, both orders were shipped to the same address. Both items were delivered safely and on time.

We fully take responsibility for the error with your order, and we apologised for our error and offered solutions which we felt were fair and appropriate but which you declined.

We regret this one-off human error and can assure you that it is as frustrating for us as it is for you. Since you brought this to our attention, we have adjusted our procedures to prevent similar issues in the future. While we may not have reached your desired resolution, we believe we made every effort to address the situation fairly and in good faith.

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