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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I ordered the wrong gel nail colour (my mistake), I contacted Just Beauty to ask if I would be able to swap the colour for another. The customer service team were excellent (Abi & Eve), helpful with... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I recently ordered the Mylee Bluesky Mystery Kit which included 8 Gel polish bottles, but the kit came with 2 pinks and 2 greens, I emailed Just Beauty to query this and they couldn't have been more... Leggi di più

Valutata 5 stelle su 5

My experience with Just Beauty was pleasant. I ordered it on Friday and have received it the following Tuesday. My products all look the part I have gone for the Mylee Stripless waxing kit but I am ye... Leggi di più

Valutata 5 stelle su 5

I can’t rate just beauty and their team enough. I ordered my nail kit 2 days ago, had a small technical issue with payment but received and email the next day confirming the correct payment was made.... Leggi di più

Dettagli dell'azienda

  1. Clinica per la cura della pelle

Informazioni fornite da varie fonti esterne

Founded in 2008 Just Beauty is a UK based online retailer specialising in Professional Beauty, Hair and Skin Products. We supply thousands of people and salons with professional products at affordable prices that they can truly enjoy in the comfort of their own home. We are constantly adding products to our online catalogue, keeping up to date with all the latest beauty trends.


Informazioni di contatto

4,9

Eccellente

TrustScore 5 su 5

351 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,9

Tutte le recensioni

(351)

2 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

I bought a UV nail lamp on Groupon but…

I bought a UV nail lamp on Groupon but when I tracked it I noticed it had been stuck on status suggesting it was lost. I contacted the company who Groupon sell the deal on behalf of and they replied to my enquiry almost immediately. I was sent a replacement.
Very good customer service. I would buy from this company again.

8 dicembre 2021
Non scritta su invito
Logo di Just Beauty

Risposta di Just Beauty

Hi Kilien, thank you so much for such a positive rating! We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. We're here for you anytime. Best wishes, JustBeauty Customer Care Team

Valutata 5 stelle su 5
Logo di Just Beauty

Risposta di Just Beauty

Hi Conor, thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We're here for you anytime. Best wishes, JustBeauty Customer Care Team

Valutata 5 stelle su 5

My favorite online beauty store

My favorite online beauty store. The delivery is always super speedy (and free!) and I’ve been very happy with the service. They also bring the brands I can not find anywhere else and offer promotions.

31 ottobre 2021
Valutata 1 stelle su 5

I ordered a Mylee wax machine which…

I ordered a Mylee wax machine which broke within 45 days. I contacted customer services who said I could only have a replacement as it was over 30 days ( more because if problems contacting them).

I would expect the wax machine to work for more than 30 days, besides the fact it was only the second time of use due to not having to wax too often!!! Doesn’t state anywhere the length of warranty!!!

7 luglio 2021
Non scritta su invito
Logo di Just Beauty

Risposta di Just Beauty

Hi Kit, thank you for your review, and I'm very sorry to hear that your Mylee Wax heater query hasn't been resolved yet. Thank you for providing us with your contact details, our Customer Service team will be in touch with you by email shortly. Best wishes, JustBeauty Customer Care Team

Valutata 1 stelle su 5

CUSTOMER SERVICE IT IS NOT THE BEST

I order some items and one it is arrived broken. I tried to contact the customer service during the opening hours but there is voice machine and it is ask you to call later during the opening time "ridiculous"
I sent email 3 times but nobody reply to me when I showed the item broken. I am still waiting. Customer service it is not the BEST!

31 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

Recieved my mylee gel polish starter…

Recieved my mylee gel polish starter kit in 1st February 2021. Unfortunately 3 lights in the nail curing LED lamp do not work. Contacted them but no response and my husband who ordered it contacted them. Response can't find your order number. He took a screenshot and emailed. We are then sent a returns label and they recieved this on 24th February and still on 8th March I have no working product or any communication from the company after spending £90.
Next stop inform Amazon or try and get a refund.

8 marzo 2021
Non scritta su invito
Valutata 1 stelle su 5

NO CUSTOMER SERVICE

Wife brought a Mylee nails uv and the topcoat brush was faulty making it really hard to apply. To this day this company didnt bother to reply Mylee the manufacturers of the product replyed once asking for a picture and agaon to this day she has not heard back from them. Both useless NO CUSTOMER SERVICE. PRODUCT IS MENT TO HAVE A 2 YEAR WARRANTY ? I DONT THINK ANYTHING WOULD HAPPEN IF IT BROKE! BUY FROM THESE WITH CAUTION OR JUST FIND SOMEONE BETTER TO BUY FROM.

26 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

Terrible customer service, no way of contacting

I ordered the mylee nail lamp, i plugged it in to use it ont he day it arrived and it sparks and buzzes. I emailed them immediately as it is oto dangerous to use. I then tried to call the next day, the phone lines say open 9-5 Mon- Fri but don't actually work. I've since email 4 more times and filled in the customer contact form on the website twice and tweeted them and still no response and I'm left with a dangerous product!!

17 febbraio 2021
Non scritta su invito
Valutata 5 stelle su 5

Mylee Stripless waxing kit…

My experience with Just Beauty was pleasant. I ordered it on Friday and have received it the following Tuesday. My products all look the part I have gone for the Mylee Stripless waxing kit but I am yet to use it due to being currently hairless..😂 customer assistance was great when contacting them via their Instagram page. I will be sure to update my review once I have tried out my product.

9 febbraio 2021
Non scritta su invito
Valutata 1 stelle su 5

AVOID.

I am honestly fuming and would advise you avoid this company at all costs. I placed an order for LOADS of items. Over £200 and NOTHING. No idea how they have so many good reviews. Order was placed on 03/01 should have been delivered by the latest Friday but I haven’t heard anything. I thought I’d give them the benefit of the doubt and email for an update as I appreciate they may be delayed due to covid. No answer to both emails and their phone lines say that their opening hours are Monday to Friday from 9am but of course, that message plus out the whole day so you can’t speak to anyone. I don’t even care if the order is delayed but they are ignoring me whilst they have my money and I have no idea what is going on. Now have to go through my card holder to get my money back as they have scammed me. Can see there are others that have experienced this since Christmas so can only assume they’ve gone out of business and are still accepting orders to steal people’s money. Please be careful.

10 gennaio 2021
Non scritta su invito

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