Never had a car policy like this before,its refreshing! Jurny app is pretty easy to navigate and if you get stuck there are real people on the end of the telephone ,not chat bots! Very helpful people... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Becky delivered excellent customer service. She was really helpful, kind and polite. She managed to sort out my issues with all my documents efficiently!
L'azienda ha risposto
Very convenient for low mileage users. I really feel comfortable as my this car mileage is very low. Very accurate mileage calculator, online app is very easy to use. Customer service respon... Leggi di più
L'azienda ha risposto
Ist time using pay per mile insurance..was easy to set up..logging onto app was great and easy to navigate..easy to find info..so gutted that after two yrs they cannot renew me..thank u so much Jurny... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Informazioni su JURNY
Scritti dall'azienda
DRIVE LESS, PAY LESS!
Get a quote here visit our websiteOnly pay for insurance per mile, plus a small monthly fee to cover your car while it’s parked. Just pay as you go.
At purchase pay your first month’s fee, plus £25 into your pre-paid account to pay for the miles you drive, and a £112.50 set up fee.
We send you a JURNYmeter in the post to measure the miles you drive. No driver score, interventions or curfew.
Use your JURNY dashboard to manage your policy. No need to wait in call queues!
Informazioni di contatto
Prospect House, Prospect Road, B62 8DU, Halesowen, Regno Unito
- help@jurny.co.uk
- jurny.co.uk
4,1
Molto buono
525 recensioni
Chiedi ai clienti di scrivere una recensione
Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 48 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
My miles are going down and I’m charged…
My miles are going down and I’m charged even when I’m not driving and my car is parked.
25 agosto 2023
Risposta di JURNY
Hi Yaya,
Thanks for leaving us a review, we are sorry you feel this way.
Our product is a bit different in how you pay for your car insurance, intending to make it more flexible and affordable. If you drive less, you then pay less.
When running a quote with us, you would have been asked how many annual miles you do - allowing us to provide you with an annual estimate for your insurance. You selected 2,000 miles. If you don't exceed the miles you have stated - the insurance will cost you what we advised at the beginning of your policy.
How the payment works:
You pay a small monthly fee, to cover your car whilst parked. This comes out every month.
Then you have your price per mile. This part is up to you. Each mile will cost you your quoted rate, which then comes out of your pre-paid account. This account can be accessed through your personal dashboard. You can alter the settings of this account at any point during your policy. It can be topped up automatically when it falls below a certain amount (which you select) or you can manually top it up to have even more control.
Please get in touch with us at help@jurny.co.uk if you have any further questions about anything. We are happy to help and want you to enjoy your experience with JURNY.
Thanks,
The JURNY Team.
I'm happy with paying only for miles…
I'm happy with paying only for miles because I don't travel a lot so it suits me just fine plus you get £100 back after 6 months.
25 agosto 2023
Risposta di JURNY
Hi ,
Thanks for taking the time to leave us a review.
We are so pleased you are happy with our product and only paying for the miles you use.
The £100 set up fee comes back to you after 6 months, to either withdraw, or use to pay for the miles you drive.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Very Happy
Very Happy. Everything went to schedule and the system is great, very easy to use. I am 75 so it must be easy - yes ?
16 agosto 2023
Risposta di JURNY
Hi David,
Thanks for taking the time to leave us a review.
We are so pleased you are very happy and you have found the system very easy to use.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Risposta di JURNY
Hi Graham,
Thanks for taking the time to leave us a review.
We are so pleased you are satisfied with JURNY and hope we keep it up with years to come!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Risposta di JURNY
Hi Janice,
Thanks for taking the time to leave us a review.
We are pleased you're enjoying it so far and you have found the top up payments easy.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Risposta di JURNY
Hi Tul,
Thanks for taking the time to leave us a review.
We are pleased you're receiving great customer service.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Been with jurny for over 1 year
Been with jurny for over 1 year and tbh I wouldn't choose any other company to insure with.... fantastic customer service and great price If I could give 6 stars I would!
20 agosto 2023
Risposta di JURNY
Hi there,
Thanks for taking the time to leave us a review and thank you for your fantastic words!
We are pleased you're receiving great customer service and have experienced to positives of paying per mile.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
The worst company absolutely disgusting…
The worst company absolutely disgusting very discriminating I would never trust this company they treat customers like dogs it’s a game to them it’s how they can rob that 100 pound set up fee they try access payments from your bank without your consent they have tried over 6 times just to leave me on a negative absolute scam I have now been on call to them for 3 hours whilst they keep terminating my call
21 agosto 2023
Non scritta su invito
Risposta di JURNY
Hi there,
I'm sorry to hear that you feel this way. We have made a request for further information so we can look into your file, if you could get back to us - we would love to clear things up.
In the meantime, I would love to reassure you our customers are important to us. The product allows you to choose how payments are taken, either automatically or manually - which you can change within your personal dashboard.
We are sorry you seem to have experienced issues with the phone calls into our customer service team.
Hope to hear back from you so we can clarify in more detail and if we can assist with anything further regarding this matter.
Thanks,
The JURNY Team.
I' not had it long enough to conment…
I've not had it long enough to conment much.thank you
10 agosto 2023
Risposta di JURNY
Hi Helen,
Thanks for taking the time to leave us a review!
We are pleased you've given us a 4 stars and hopefully when you have had to policy for longer we can earn your 5 stars.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Excellent value for money
Excellent value for money. Easy transaction. Great customer services.
16 agosto 2023
Risposta di JURNY
Hi Sheik,
Thanks for taking the time to leave us a review!
We are pleased you're receiving great customer service and have experienced to positives of paying per mile.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Risposta di JURNY
Hi Amin,
Thanks for taking the time to leave us a review!
We are pleased you seem to like the product.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Con Artists
Been with this company for 2 years. Initially quoted me 9p per mile and then changed it because my No Claims Discount said "9 years+" instead of the actual number of years. After 9 years, all insurance companies accept there is no further discount to be had. Hence they just put 9+ years. Even comparison sites have 9+ years on their websites and nothing higher. So this company of Con Artists used this as an excuse to up it to 10p per mile (it adds up to a lot) after the policy had started. So it was too much hassle for me to back out. This is their tactic. After the 1st year they gave me no discount even though previous year they quoted me 9p per mile and I had an extra year No Claims. When I contacted the company a certain "Chloe" just asked me to look elsewhere. This is their customer service.
My policy ends this Friday and this is the last time I insure with these Cons. Most other providers are cheaper even with low mileage. Don't believe these Cons. This company has been at the same address in Birmingham for a number of years. They keep re-branding themselves. I can assure you Jurny won't last very long either. They'll just rename themselves onto the next Con. Check their records with Companies House.
AVOID AT ALL COSTS!! All other providers are cheaper regardless of your milage!
14 agosto 2023
Non scritta su invito
Risposta di JURNY
Hi there,
I'm sorry to hear that you feel this way. I'd like to help explain some of the issues you've experienced with your policy in order to clear things up.
First of all, let's talk about the No Claims Discount. Confused.com displays a question on their website that goes up to 25+ years—so if you disclosed information incorrectly, it is our duty to correct the information so you receive full insurance cover from your underwriter.
In terms of the renewal, we are sorry we couldn't match or reduce your price for the following year. However, it is also our duty to advise all customers to look at their options everywhere to make sure they are receiving the best deal possible.
We understand that sometimes it can be difficult for customers who have been with us for a long time when we can't match or reduce their price based on what they have been quoted elsewhere; however, we would like to assure you that this has nothing to do with our relationship with you as a customer but rather reflects market conditions at any given time.
We are an experienced insurance broker and offer two different products: My Policy, which has been around for a long time, and JURNY, which is a newer product. If there is anything else we can do for you please let us know!
Thanks,
The JURNY Team.
Excellent service 5 stars keep it
13 agosto 2023
Risposta di JURNY
Hi Stuart,
Thanks for taking the time to leave us a review!
We are pleased you're receiving excellent service and we will strive to keep it up!
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Risposta di JURNY
Hi Emmanuel,
Thanks for taking the time to leave us a review!
We are pleased you are enjoying the benefits of your JURNY policy.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Very simple and convenient app!
3 agosto 2023
Risposta di JURNY
Hi,
Thanks for taking the time to leave us a review!
We are so pleased you found the JURNY App to be simple and convenient.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Thank you!
Very good insurance!very good price ,smal device easy to install and my car is tracked.Thank you!
5 agosto 2023
Non scritta su invito
Risposta di JURNY
Hi Ilie,
Thanks for taking the time to leave us a review!
We are pleased you are happy with the price and ease of installation.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
It was easy to set up
It was easy to set up. I’ve got the box the next day great value because I don’t drive much I recommend it to everybody .
Thank you
3 agosto 2023
Risposta di JURNY
Hi Alem,
Thanks for taking the time to leave us a review!
We are pleased you found the process easy and thank you for recommending JURNY.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Easily the best car insurance company I…
Easily the best car insurance company I have dealt with and Ive been driving for 33 years!!
This pay by the mile insurance is perfect for me as I have a car mainly to run to the shops and back with the odd short journey here and there as well. That means because I pay by the mile I pay very little for my insurance. I work from home so the usage is low and it works really well.
Not only that I have also just been credited £100 back after just 6 months with them.. which is fantastic.
The service I have received has been brilliant from the initial enquiry to any questions I have had.
The representatives are so helpful and patient and friendly not what I have been used to with other car insurance companies at all. Also you seem to get the same people which is good. I specifically have had great service from Michael who couldn't do enough for me and was really helpful and Joseph who handled my credit and it was in bank the next day!! - with other companies is been a waiting game for any form of pay out.
Great company 5 stars!!!!
2 agosto 2023
Non scritta su invito
Risposta di JURNY
Hi,
Thanks for taking the time to leave us a review!
We are pleased you are experiencing the great benefits of your JURNY policy. Thank you for your comments regarding our customer service, in particular your kind words for Michael and Joseph.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
The customer advisers are good
The customer advisers are good, polite when l call and helpful.
1 agosto 2023
Risposta di JURNY
Hi Mrs Nyam,
Thanks for taking the time to leave us a review!
We are pleased that you've experienced our great customer service and you found our advisers polite and helpful.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Great experience and easy to set up,Pay…
Great experience and easy to set up,Pay as you go,will use again thank you.
29 luglio 2023
Risposta di JURNY
Hi Nicholas,
Thanks for taking the time to leave us a review!
We are pleased that you've had a great experience and will use us again.
If there is anything else that we can do to help you going forward, please let us know.
Thanks,
The JURNY Team.
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.