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Scopri cosa dicono le persone

Valutata 5 stelle su 5

JumpFlex have been outstanding!! We recently moved house which meant our trampoline had to be dismantled. We noticed several faults that we wouldn’t have otherwise seen. JumpFlex we’re onto it straig... Leggi di più

Valutata 5 stelle su 5

Easy to purchase online, once arrived noticed we missed a spring , contacted them straight away and they sent out another one. Great communication & fast delivery. We found we needed 2 people minimum... Leggi di più

Valutata 5 stelle su 5

Our big family(with three chidren) bought the trampoling six year ago, very good quality, never damaged.A month ago we moved house and my husband rebuild the trampoling in our backyard,accidently brok... Leggi di più

Valutata 4 stelle su 5

Great trampoline, seems well made and had great assembly instructions - really clear with nice pictures to follow too. The order of some assembly items is questionable, as you had to undo and redo so... Leggi di più

Dettagli dell'azienda

  1. Negozio di articoli per sport all'aria aperta
  2. anche in
  3. Negozio di giocattoli per l'infanzia
  4. Produttore di giochi e giocattoli

Informazioni su Jumpflex Trampolines

Scritti dall'azienda

Jumpflex Trampolines

About Jumpflex
Jumpflex Trampolines is on a mission to keep the world happy, healthy and bouncy. Jumpflex sells high-quality trampolines and fun accessories in the USA, United Kingdom, New Zealand, Australia and Canada that help families develop, grow and connect through outdoor play. Play for life!

Informazioni di contatto

4,6

Eccellente

TrustScore 4.5 su 5

706 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,6

Tutte le recensioni

(706)

0 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Happy Jumpflex Customer

Five years on with constant use our 12ft Jumpflex was showing signs of wear and tear and a few bits needed to be replaced. Jumpflex customer service made it look too easy sorting these replacements out and delivery was two days later. What a great company to deal with thanks so much.
In my opinion you probably set the benchmark for other Kiwi businesses to aspire too.
Thanks again Jumpflex. 👍

8 settembre 2022
Valutata 5 stelle su 5

Excellent customer service.

Excellent customer service.
I emailed to ask if I could purchase some new velcro straps for my tramp as they had perished over the last couple of years, and the response was amazing!
Not only did they know which tramp I was talking about, but when I had purchased, and what my address was.
They also sent them at no charge under guarantee.
We love our Jumpflex trampoline, and were blown away at the fast, and super helpful after purchase support.
Thanks so much!

4 agosto 2022
Valutata 5 stelle su 5

Jump Flex were awesome

Jump Flex were awesome! We needed to replace the nets around our trampoline. It was still under warranty & we had the replacement net within 2 days.
All fixed & looking like new again.
Thanks 😊

1 settembre 2022
Valutata 5 stelle su 5

Great service every time!

Every time I deal with Jumpflex I am left really happy. Recantly my trampoline got broken due to strong winds. I managed to get replacement parts and few extra pieces really fast. The next day! Fantastic product, price and staff.

31 agosto 2022
Valutata 5 stelle su 5

I spoke to one of your agents

I spoke to one of your agents on the phone, I needed a trampoline in four days in Auckland Swanson, she suggested that I should drive down because they couldn’t guarantee it could get to me on time, which was great advice, I drove down, and in fact I brought the next size up trampoline ,it was helpful for me to have a bounce on them, as one of your staff , said go and have a bounce!! she asked me good questions on how many people would be using the trampoline. I also have recommended this to various other people, I think driving down if you can and looking at him makes a big difference. Well it Did for me.
Also it was loaded into my van within seconds of me paying for it very quick very much appreciate all the work and time everyone put in to helping me get the right trampoline
Thank you

23 agosto 2022
Valutata 5 stelle su 5

Best kids toy purchase ever!

Great product! We bought replacement poles for our well loved trampoline. The kids live on it! Best kids purchase we have ever made, still going strong after 7 years & endless hours of play. The team at jump flex are helpful & look after us as a returning customer which is awesome!

14 agosto 2022
Valutata 5 stelle su 5

Amazing Brand

Amazing trampoline, amazing staff, always super helpful if we've had to contact them for any reason. 100% recommend

18 agosto 2022
Valutata 5 stelle su 5

Amazing experience when dealing with…

Amazing experience when dealing with warranty claim!

The pole sleeves/holders on the safety net had given up on us, so I emailed the team Jumpflex on one of the Sunday's, by next Monday I had an reply saying they will dispatch the replacement net, and in next two to three days it arrived. What an service!

I am very happy I invested in the right trampoline supplier and the team.

I had my family question me for the money I paid, but now they all have an greater appreciation other than enjoying from all the jumping fun.

27 agosto 2022
Valutata 5 stelle su 5

Very pleased with the purchase

Very pleased with the purchase. Managed to set it up, mostly on my own, in 4 hours. Definitely need some help for some of the trickier bits. Great bounce, quality fittings and the kids LOVE it!

4 settembre 2022
Valutata 2 stelle su 5

Delivered to Incorrect Address

Our order was delivered to an incorrect address and we only discovered this when the elderly lady came knocking on my door one evening. She had noticed big boxes down the side of her garage and seen paperwork and came looking for me. She only had a little car and there was no way she could move boxes. I felt bad for causing inconvenience to her but also very appreciative that she came looking for me. My husband went to her house and collected the boxes.
On the flip side there is no issues with the product and my husband manages to put together in a couple of hours. The anchor kit has been put to the test this week with horrendous winds and trampoline did not move.

6 settembre 2022
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Risposta di Jumpflex Trampolines

Hi Kyla,

Thanks for taking the time to leave us a review.

I'm sorry to hear that you encountered an issue with delivery and we greatly appreciate you bringing this matter to our attention.

As discussed today, I've passed on your details to our logistics manager so we can investigate this issue further with our third-party couriers to ensure that this situation does not happen again.

We apologise for this rare occurrence and have offered compensation for you in hopes that this helps out some.

We're excited to have you on board for years to come and we hope your family is enjoying their Jumpflex™!

Warm Regards,
Renee

Jumpflex™ Customer Support

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