Julius K9 UK Recensioni 

162
TrustScore 3 su 5

3,1

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Valutata 5 stelle su 5

Found the team very helpful when choosing the correct size and type harness for our dogs. Arrived the next day and again they were on hand to offer fitting advice. Great product and service, I will al... Leggi di più

Valutata 1 stelle su 5

Terrible experience with customer services over our harness only lasting three months before the chest strap wore away and broke. Only asked for a replacement or a fix for the item as we did like the... Leggi di più

L'azienda ha risposto

Valutata 2 stelle su 5

Why does this company not mention the fake site selling rip off products to customers who are unaware? Surely for the protection of the (a) dogs! And (b) their brand they should do this. I reported... Leggi di più

L'azienda ha risposto

Valutata 3 stelle su 5

For my jack Russell x chihuahua I cannot fault, he loves wearing it! However my border terrier after one wear it rubbed badly causing a irritation to his skin, even though it was fitted correctly! O... Leggi di più

Dettagli dell'azienda

  1. Eventi e intrattenimento

Informazioni fornite da varie fonti esterne

www.julius-k9.co.uk


Informazioni di contatto

3,1

Nella media

TrustScore 3 su 5

162 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
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Ha risposto al 85% delle recensioni negative ricevute

Solitamente risponde entro 48 ore

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Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

3,1

Tutte le recensioni

(162)

15 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 5 stelle su 5

Fab products

Fab products, prompt delivery and great customer service! Will definitely use again!

17 settembre 2021
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Risposta di Julius K9 UK

Many thanks for your kind review

Valutata 5 stelle su 5

Frankie loves!!

Fabulous products, Frankie has never been as well behaved whilst in the car and his retractable leash is excellent. Cannot praise enough👍

17 settembre 2021
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Valutata 5 stelle su 5

Julius k9 harnesses are the best by…

Julius k9 harnesses are the best by far. My dog spot loves it too. The customer service we received was second to none. Great communication and lovely friendly service. Would highly recommend!

Thanks again.

Will be back for another order for sure 👍

Becky & Spot x

17 settembre 2021
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Valutata 5 stelle su 5

More than happy with the jk9 harness…

More than happy with the jk9 harness for my jack Russel, always had problems with him slipping the harness on other brands but not the jk9. He seems happy wearing it on our walks and fits spot on! Accurate sizings, the harness was delivered quickly after purchase too. Anything I need in future I will happily buy again from this company. Thank you 😁

17 settembre 2021
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Valutata 5 stelle su 5

I bought my Jk9 from amazon and it is…

I bought my Jk9 from amazon and it is perfect....my boy looks and feels very comfortable....and he also looks exceptionally smart...its well made and a reasonable price....but price is not an issue as I know my boy is comfy.
Also ignore the negatives as this is likely from people who haven't fitted it properly

15 settembre 2021
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Risposta di Julius K9 UK

Many thanks for your kind review.
We are pleased you and your boy love our products ;)

Valutata 5 stelle su 5

Great harness

Great harness, best one we have had so far

14 settembre 2021
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Risposta di Julius K9 UK

Thank you for your kind review, glad you love the harness

Valutata 1 stelle su 5

Disappointing customer service and quality of harness .

We contacted Julius K9 UK Ltd regarding a harness we purchased from a high Street shop. It developed a split that was making it unable to keep our boy safe if he pulled on the lead . They wouldn't help as we hadn't purchased it direct from them . I told them it may be a one off that had happened as we have always been pleased with the brand. Anyway , they didn't want to help . We will no longer buy the brand again based on the attitude of customer service. My advice to anyone buying these, make sure you buy direct, or no warranty.

14 settembre 2021
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Risposta di Julius K9 UK

Thanks for your review.
As we are not the manufactures and there are many sellers of Julius K9 products, we can only deal with items purchased from ourselves, that we have purchased from Julius K9 directly. We cannot be held responsible for items that have been purchased elsewhere or offer exchanges or refunds on products that we did not purchase and sell. As suggested contact the seller directly for exchange or refund as they are the sellers and your consumer rights lay with themselves. Sorry we were unable to help you.

Valutata 5 stelle su 5

Excellent service

Bought the original harness through RSPCA, I asked about changing the named labels and they advised us to contact Julius-K9 direct. I did so, quick reply, advised costs etc and that I needed two. They advised to check on website for colours etc. Ordered through website, no issues. Arrived very quickly and happy with result. Thank you.

8 settembre 2021
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Risposta di Julius K9 UK

Many thanks for you review.
We are pleased you love our products :)

Valutata 1 stelle su 5

Poor Customer Service

This review is not about the quality of the goods but more about alerting potential customers to fluctuating prices. I was planning to purchase IDC Longwalk Dog Harness which was £41.69 online (on sale), the following day I went to place the order and the harness was costing £48.99 (no longer on the sale) which is acceptable. 2 days later when I was checking my order the harness was back on sale at £41.69 ?? I contacted the company who provided a 2 line response saying it must have been a week-end sale? The order was place on a Tuesday and I checked the price on the Friday - nothing to do with a week-end sale. Poor response, poor customer service, just hope the product is better than the customer service team!

Julius K9 - please note this was not about me missing a sale - the harness is STILL ON SALE. The above feedback is about your website having products on sale one day, not the next and back on sale the following. Retails shop as far as I am aware do not operate this way, products go on sale and then either removed or remain on sale, therefore my comments are fair !

16 agosto 2021
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Risposta di Julius K9 UK

Many thanks for your review.
Prices change in all shops both high street and on-line across all types of brands. If you purchase an item and then it goes into the sale on the high street would you take it back, complain and leave a poor review? This seems a little unfair. We are unable to determine when a customer will purchase an item. If the item you looked at one day has changed in price the next then thats not our fault it was not purchased at time of sale. We cant refund everyone who purchases at full price and misses the sale.

Valutata 1 stelle su 5

Bought this harness after my dog learnt…

Bought this harness after my dog learnt to be an escape artist, first walk and only just out my door and she had backed out of it. I have to now attach the lead to harness and collar . I now have concerns over my dogs freedom or lack of freedom over her shoulders. ☹️

10 agosto 2021
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Risposta di Julius K9 UK

Dear Michelle,
As you have stated your dog has previously been an escape artist.
If you had contacted us for advice before your purchase we could have discussed the most appropriate harness for your dog and the extras that are available to add which offer peace of mind for escaping dogs. Please feel free to contact us for advise on these items should you still want to seek a solution.

Valutata 5 stelle su 5

Perfect product

Having tried various suppliers I turned to JuliusK9uk. I used their size chart and was pleased thatthey are a perfect fit for my 3 chihuahuas and 1 Yorkshire Terrier, not one of them have rejected the harness. An excellent product.

4 agosto 2021
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Risposta di Julius K9 UK

Many thanks for your review, so pleased you are happy with your purchases.

Valutata 5 stelle su 5

Simply the Best

We have always used Julius harnesses for our dogs and this is the first time we have had a small problem. I phoned customer service because it was 10 months old and at this point I have to say the service I received has easily been in my top 3 of customer service, we had to return the harness(they refund the postage) and with in a week we had a brand new harness. Keep doing what your doing 5STAR

29 luglio 2021
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Risposta di Julius K9 UK

Many thanks for your review. We are always pleased to hear you are happy with our service :0)

Valutata 1 stelle su 5

We had one for three years

We had one for three years. Then we bought two new ones for our first dog and new puppy. The quality has gone way downhill. Very noticeable. Poor show.

26 luglio 2021
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Risposta di Julius K9 UK

Please could you contact customer services so we can see which item you have purchased from us. We are always here to help with your concerns and also like to check that the item in question is a genuine item. Many thanks

Valutata 1 stelle su 5

Worst harness

Horrible harness, uncomfortable for dogs
Don't waste your money on this poorly thought out harness
This harness was made for looks and people use with no thought of the dog.
Tge cheap material worn out in 2 months and became floppy and horrid AND GAVE MY DOG HEALTH PROBLEMS!!!
The fit is also uncomfortable for the dog and just honestly looks disgusting after a few uses
GET A Y FRONT INSTEAD
I have 15+ harnesses I've tried out over this year and the julius was by far the most expensive and bad
I honestly don't get why it's popular, and marketed as a no pull harness, all it does is wear out and harm your dog

24 luglio 2021
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Risposta di Julius K9 UK

Please could we ask you to contact customer service. We are concerned the item you have purchased is not from ourselves as our harnesses are hard wearing and used by police, prison and working dogs for many hours across all types of terrains and should last for years. We have a warranty period on our items and again urge you to contact us directly.

Valutata 1 stelle su 5

So disappointed

I love these harnesses for my dogs and have always bought them from Amazon in the past. This time I thought I would buy one directly from Julius K9, and what a big mistake that was! Not only did it cost me £4 for delivery, I then realised the harness was the wrong size, so I returned it (my dog had worn it once!) which also cost me £4. They then upon receipt told me because it has dog hair on it and the labels were taken off they couldn’t resell it therefore they would send it back to me and reject my refund. So disappointing as I now have a harness that I can’t use and am also out of pocket. I would have thought that a company like this would deal better with returns. I will never order from them ever again!

23 luglio 2021
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Risposta di Julius K9 UK

Dear Loana,
We are sorry you wanted to leave us this review. As with all companies, returned items must be returned in a re-sellable condition. We know items need to be tried on which is of course fine but when items come back with mud on, covered in dog hair, labels removed and in a dirty state we are unable to refund. ALL companies follow this policy regardless of the item in question. Our returns policy clearly states how items should be returned. We have images of your returned item for evidence. We do not keep such items so it will be returned to yourself for you do do with what you wish as we are unable to sell this item in its current state.

Valutata 5 stelle su 5

Very strong, easy to fit, secure harness

I recently bought a harness directly from you - the IDC with safety lock version for our 4year old rescue dog cross Akita that we've had for four months. He's strong - very strong and has socialisation issues around other dogs that we're working on on a long lead. We're gonna crack this and tried working on it before purchasing from you. What held us back was a real sense of doubt about the strength of the harness we had for him. We absolutely need to know he is secure and can be controlled as he gets to grips with meeting other dogs. The difference now is quite simply the quality , fit and strength of your harness. It's a game changer - absolutely nothing beats the confidence of knowing we have equipment we can trust as we move forwards and I'd like you to know the difference this makes. Yes these harnesses are costlier than others but I now cannot imagine walking him on anything else. Thank you

8 luglio 2021
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Risposta di Julius K9 UK

Many thanks for taking the time to leave us a review.
We are so pleased that you have found our products so useful.

Valutata 5 stelle su 5

Dog collar

Just wanted to say a very big thank you for your excellent service.

I had to exchange my dog collar as I had ordered the wrong size. 

Really good communication and all round fab service.

Replacement collar arrived at lunchtime today and Stanley looks gorgeous!!!

 My new place to shop for all things doggy!!

Thanks once again

30 giugno 2021
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Valutata 1 stelle su 5

After having a Pink Julius Harness for…

After having a Pink Julius Harness for a little while the the D ring is hanging off the material and has worn away! I paid a decent amount for this Harness and the customer service team cannot seem to find the order on their system. I have noticed on here that lots of people have had the same issue as this but with little avail.

I wish I had looked on here before purchasing as I have wasted money on an item that still looks very nice however is now unable to be used.

Edit: I am being told it is unfair to review this company so poorly however lots of people are having the same issues with harnesses that I have had. I purchased items online and am now being told it’s not fair to review Julius for them being faulty?

DO NOT WASTE YOUR MONEY

21 giugno 2021
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Risposta di Julius K9 UK

Dear Thomas,
Many thanks for your review. Our customer services team were in contact with you several times yesterday.

As stated numerous times 'We are NOT the manufacturer'. Julius K9 is a Hungarian company & there are many sellers of their products in the UK, us being one of them.

As such we can only deal with items purchased DIRECTLY from ourselves. We cannot be held responsible for items that have been purchased elsewhere as I'm sure you can understand.

If you contact the seller directly they may be able to help you but as I understand this harness is 2 years old and will no longer be covered under warranty.

Please don't review us on items that were not purchased from us, this is not fair.

Valutata 1 stelle su 5

Terrible experience with customer…

Terrible experience with customer services over our harness only lasting three months before the chest strap wore away and broke. Only asked for a replacement or a fix for the item as we did like the harness but was met with sarcastic emails which blamed us for our puppy wearing it down and no offer to help. They're advertised as hard wearing harnesses (which clearly they're not) and cost more than you would buy from Pets at Home (so you think you'd be investing in better quality). Nope! Avoid and buy elsewhere!

17 giugno 2021
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Risposta di Julius K9 UK

Hi Serena,

Many thanks for your review. I wish I could attach an image of your harness to this reply to show to extent of the damage to the entire item. You have told us that your dog rubs against walls in your emails and this clearly shows in the state of the item.
Our harnesses are covered under a manufacturing warranty but we cannot beheld responsible for accidental damage when a dog is allowed to behave in this manner. I don't think many items would respond well to being scraped up walls.

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