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Once you fill in the application form and they receive your money, no other information is given. You do not get a copy of your application form so all the information you send is lost. When you do ring up and complain they hang up on you!!!
Judo Bank new savings account.
Pros: easy to set up, great interest rate, minimal hurdles to jump through for bonus interest.
Cons: Platform in very basic. Can't view withdrawls to see what account it went to if you change your linked account. Only allows 1 account to withdraw to. Doesn't allow any decriptions when withdrawing. Once a withdrawl is activated it doesnt show anywhere and can take a few minutes to show in account. As such you can't be certain you have processed it. Is not Osko so not an instant withdrawl.
Needs lots of work to make it a better experience.
I have been a customer since 2020, but recent experiences have been frustrating and unprofessional. My difficulties began in early November when I called to close a TD account. Instead of verifying me with my long-standing customer number, I was asked for the specific six-digit number of that account. As I could not log into my digital banking, I was unable to provide it. The staff then insisted I email a certified copy of my ID, which was a cumbersome and inconvenient process. Notably, they did not offer to send a verification code via SMS-a standard and simple practice at other banks.
The core issue is with the online system. On 22 November, I updated my TD maturity instructions online. The system showed "Saved", but the changes did not appear on my side. I had to call to confirm, causing unnecessary stress and wasting my time. I filed a formal online complaint that day. Despite this, on 7 December (today), the exact same problem occurred again, I changed my maturity instructions, saved them, and the update system failure. I am now forced to waste more of my time to make another call to the bank again. For comparison, I hold TD accounts with other digital banks. When I make changes online, they are immediately and correctly reflected in my account without requiring a follow-up call to verify. This proves the issue is specifically with Judo bank's platform.
My complaint was assigned to a staff member, her official title was not provided, and her handling has been poor. We have been spoke twice previously, and her assistance was unimpressive. Her emails were unprofessional-she addressed me as "Mr." in one email and "Mrs." in another, despite having spoken to me directly.
Due to these repeated system failures, poor communication, and the significant inconvenience of multiple calls and emails, I am now forced to considering closing all my active Term Deposit accounts. This is not the service level I expected after several years as a customer.
-JPZ
Great for term Deposits. Easy online application. Easy to login and make changes to maturity instructions (not like some other banks that make you fill in forms etc). Highly recommended, I have dealt with them quite a bit.
Excellent Bank for term investments, & have been with them since 2021
Interest paid monthly, always on time.
They don’t promise the same Term Deposit interest in return upon maturity! Giving lame excuses! They made lots of money by investing customers term deposit money! How can they sleep at night!
For what I wanted to do, Judo Bank was perfect. Term deposit. Easy online application, up front terms and conditions, in the higher interest rate also a positive. Would definitely use again.
Aussies beware if you travel outside Australia or NZ this bank does not allow internet banking, Also customer service was un helpful providing the information I required
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