JS Dental Lab Recensioni 

I had a great experience the first time I ordered from them in 2021, but man have they gone downhill. I was able to order two night guards for about $120 then. This time, I got one lowest end guard for that price. But the biggest thing is the customer service. I ordered two weeks ago and JUST got my impression kit yesterday- that's almost two weeks just to ship me the kit. Now they require you to text or email them a photo of your impression and approve it before sending back in. So I sent them a photo about 15 mins after I received the package in hopes to send it back for processing before the mail picked up. I got the auto reply that they received my text, but no approval to send it back in. Before ordering, I read that they send out the kit the next business day, but it took nearly two weeks. Now I have to wait to even send my perfect impressions in. Tack on another 2-3 weeks after they receive it, and we're looking at over a month of going without a night guard. NOT HAPPY.

This was a wonderful experience, from customer service to perfect fit. My dentist was going to charge me $750 for a nightguard! For around $400, I got THREE awesome-fitting guards. I'm just a regular person, I don't know anyone in the company, and I recommend them completely! Kedisha in customer service was really helpful.

"I ordered my mouthguard in December. It is now mid-September of the following year." After writing this one-star review I was contacted by Dylan who apologized for their operational issues. I'm guessing they may have lost some staff? In any case, he was concerned and agreed that this was too long (some of the delay was my fault, too). He sent me a free gift in consolation and has responded immediately to all emails afterward. My new guard is finally a good fit and I really like the cushiony feel on the biting surface. Give them a chance as they reboot their customer service; Dylan is hard at work to improve things And he really does care.

I have tried for a month to get their “brochure bantered” SUPPORT to no avail. Their billing and collection are efficient.

The first order I made was with some difficulty, but I kept the retainer with some discomfort. The second order was a complete disaster. It's as if they don't care about one more customer. After 10 days of placing my order, I contacted them to find out why they hadn't processed it. When they answered, they told me they hadn't processed the order because they were unsure whether my impression was for the upper or lower denture.

The question is: if you have questions, why don't you contact me? I was waiting for the order in vain. After processing it, the order arrived. But the retainer is very thick. I can't even close my lips naturally. I contacted them again with great difficulty; they only have a chat, where no human ever answers, and an email address where they hardly respond. The question is, why don't they have a phone number you can call? You already know the answer... They don't want you to call.

They supposedly refund your money if you're not happy with your order, but the process is complicated and only handled through email, which they don't respond to. Deliberante makes things complicated for you, typical of companies with little or no transparency at all. The funny thing is that after they read this review, they will surely respond in a very nice way, asking me to contact them to resolve the issue.And apologizing for the bad experience. All to give readers the impression that they take the time to do the right thing when they make mistakes. But you should know that it's just a strategy to minimize the negative impact of bad reviews.

And yes, there may be many other positive reviews, but if they are so good, explain why you decided to treat me this way?

Don't just read the reviews on Trustpilot, spend some time searching on Google and you'll see... A "good reputation" is global; it's not tied to a single website. If you don't have a good global reputation, something's wrong.

I’m completely rewriting my initial less than stellar review based on my recent interactions with customer service. I initially wasn’t happy with the fit of my guard and the length of time my adjustment was taking. After reading this review, the owner contacted me and has gone above and beyond to help me get a guard that fits properly. (As it turns out, I may have messed up the initial mold.) The excellent customer service I’ve received is rare and refreshing.

My dentist made an unsolicited recommendation for this lab. He said it's less expensive for virtually the same product. The process has made me impressed with my dentist, for the willingness to refer and also to JS Dental. I was intimidated by the kit but it turned out to be easier than I expected. The company went above and beyond to get the guards back to me ahead of my travel and they fit perfectly. I will definitely continue to use them and recommend them.

After getting a quote for a $700 mouthguard from my dentist, I was eager to find a cheaper alternative. My dentist recommended JS Dental Lab to me, and although I was skeptical, I gave it a try. I'm so happy I did! JS Dental not only provides quality, affordable mouthguards that are a convenient and accessible alternative to dentist-made mouthguards, but they also excel in customer service.

Throughout every step of the process, the customer service team and the founder, Dylan, are there to help. Whether it's a personalized text guiding you through the impression process, or expedited shipping at no extra cost (I needed my mouthguard by a certain date before I left the country), I felt the care in the company's approach. Real people are there to help, and even after receiving the mouthguard, Dylan followed up to make sure the fit was perfect. So far I have no complaints, and the mouthguard feels high- quality and comfortable.

Thank you so much for helping me find relief for my grinding, and for making the process affordable, accessible, and incredibly fast and easy.

I've been ordering my hard night guards from JS Dental Lab for over five years and love their highly personalized customer service, reasonable prices, and commitment to quality. When I've had to order again, it's because I lost the guard, not because it wore out. I will never order another guard from my dentist, who charges five times as much for similar material and fit.

Js Dental Lab charged me only ONE dollar and sent me the kit to get the impression. Is there any hidden charge that I am not aware of? I am in the process and unable to evaluate the full service of the dental lab.

Very professional and friendly customer service. My dentist had told me that the dental guards made by JS Dental are just as good as the ones you get from your own dentist except at a much better price. That is a true statement. I have ordered twice from JS Dental and have been very pleased with the results.

This is one of the best companies to receive a nighty dental guard from. The personnel assisted me by sending me new gel and they kept in touch not only before making the night guard molding, but after I received it to make sure I didn’t have any issues. They answered all of my questions and it is the best company to get night guard or any dental products from. I completely recommend them to anyone who is looking for a night guard as well.

You have come to the right place, the mouth guards are of the highest quality and the service is exceptional. The team at JS dental labs will go out of their way to make sure you're 100% satisfied with your guard! They guarantee it...
One very satisfied customer!

The first time I ordered from JS, I had no problems. Unfortunately, this time around is completely different. I first initiated this order in December of 2024 and still don't have a guard to wear as of April 2025. Each time I email or text, the response takes a week. There have been multiple mix-ups on their end. And when the mold was finally received by them, it took a month to create. The adjustments are at least another month. The staff are nice, and I think their intentions are good, but if they can't increase staff, they should at least give customers a head's up that turn-arounds take MONTHS.

Excellent service and product! Extremely helpful and follow up! Thank you for making my device perfect for me.

I received my kit in the mail and promptly completed my mold. I texted the business per the instructions and it’s been four days with no response. I have emailed customer service, I have texted the number provided, and I have chatted with the bot. Nothing. Extremely disappointed and frustrated.

I recommend JS Dental.
They accommodated my custom setup, a soft extra thin guard covering my 8 bottom teeth. This is the only fit that i can sleep with at night. It took some time -- but they saw it through to success!

I just received my new upper mouth guard. It is the BEST mouthguard I have ever used. Two nights of blissful sleep, yay! And no sore jaw!
Highly recommend getting your dentist to scan your mouth so you can send that file to JS Dental Labs. I did that, and it is a perfect fit. The scan cost me $110, so with the guard, I still saved $250 as my dentist was going to charge me $500 for the mouthguard.
I had to delay the scan due to a new crown going in but the customer support was very understanding. They were responsive and helpful throughout. Highly recommend this company.

I ordered the dental guard and the mold kit arrived quickly. I did my mold yesterday morning and submitted an image via text and email and have gotten no response in now almost two days. I have been having pretty bad pain from TMJ and was hoping this would be faster than finding a dentist, but so far I am very disappointed.

I have been a JS customer for years and they have the best customer service around. Plus they offer excellent products. Their night guards are durable, custom-made and much, much less expensive than those in dental offices. Plus, you can fit them from the the comfort of your home. I highly and unreservedly recommend JS Dental for their products and service.