I cannot say enough good things about Joyfolie! I’ve been a customer for years, and I truly keep coming back because their designs are absolutely beautiful, the size range is fantastic, and their... Leggi di più
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If I could give this company 1 million negative stars I would. I returned physical items I paid real money for. Joyfolie issued "store credit," but quietly expired it after just 60 days. Now they’... Leggi di più
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These dresses are stunning, whimsical, and yet simple enough that you focus on the beauty of the person wearing the dress as much as the dress itself! They are perfect for my photography clients to fe... Leggi di più
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My daughter is an aspiring model and influencer. She does many photoshoots in which we are always looking for new designers and styles to try. This was her second dress from Joyfolie and it is quickl... Leggi di più
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Dettagli dell'azienda
Informazioni fornite da varie fonti esterne
Find new, stunning designs and style in Joyfolie! Our Girls & Women's clothing and accessories will wow you! Stop by and shop today.
Informazioni di contatto
Stati Uniti
- joyfolie.com
3,9
Molto buono
283 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 72% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
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Misleading Return Policy / Frustrating Customer Service Experience
Being able to talk to customer service would be helful. I paid the extra for hassle free returns, discovered only an exchange was possible, chose an item that didn't come to the full amount of the tops that didn't fit, attempted to modify my exchange order before they had shipped anything, and they were unable to work with my modified desired outcome. Aiming to go for natural fiber clothing moving forward.
25 giugno 2026
Non scritta su invito
Risposta di Joyfolie
We’re sorry to hear your experience didn’t meet your expectations, and we appreciate you taking the time to share your feedback.
We’d like to clarify a few points regarding your experience. The Checkout+ "Hassle-Free Returns" option that was purchased provides free return shipping on eligible items and package protection for items that are lost, stolen, or damaged during transit. It does not modify or override the eligibility requirements of our standard return policy, which are clearly outlined on our website and throughout the return process.
Regarding your exchange request, we understand you wanted to modify the replacement item after deciding on a different option. However, your request to add or change items was made after you had already shipped your return back to us. At that point, the exchange process had already begun in our system, and once an exchange reaches that stage, we are no longer able to manually modify the selected replacement items.
Had we received your request before the exchange process was initiated, we would have been happy to update your exchange selection. As explained in our email correspondence, certain actions cannot be manually changed once they have entered a specific stage in our system, as doing so could affect order accuracy and fulfillment.
Throughout this process, our team remained in communication with you, answering your questions and explaining each step along the way. While we do not currently offer phone support, our customer care team is committed to providing timely, detailed assistance through email to ensure every customer receives the support they need.
We understand this was not the outcome you were hoping for, and we're sorry for the disappointment. We truly appreciate that you gave Joyfolie a try, and we value the feedback you've shared.
I LOVE the dress and boots I got from…
I LOVE the dress and boots I got from joyfolie! The dress is light but has wonderful swish and is well made. I love the lace on this particular style too. It is true to size.
The boots are velvety and stunning. I went half a size up on them as suggested by other reviews and they fit perfectly! I can't wait to order more from this brand! Perfect for anyone in their whimsical era!
23 giugno 2026
Non scritta su invito
Risposta di Joyfolie
This is exactly the kind of whimsical styling we love to hear about! 💖 We're delighted that both the dress and boots were such a perfect match for you. From the flowing movement of the dress to the beautiful fit of the boots, it sounds like a dream combination.
Beautiful clothing & fast shipping
I had never heard of them before, so I was hesitant to place an order. They shipped my items incredibly fast, and their clothing appears to be of high quality. I will be ordering again!
26 maggio 2026
Non scritta su invito
Risposta di Joyfolie
It’s great to hear your first experience with us was such a positive surprise 💖 We’re so glad the fast shipping and quality helped ease your hesitation, and we look forward to having you shop with us again!
Total Scam Alert: Joyfolie’s ‘Hassle-Free Returns’ Add-On Is Completely Fake
This was one of the most frustrating online shopping experiences I’ve had.
Joyfolie constantly advertises sales and discounts, but what many customers may not realize is that those discounts can severely limit your ability to receive a refund. Since nearly everything on the site is discounted, this effectively leaves many customers with little to no practical refund option.
What I find particularly misleading is the company’s “Hassle-Free Returns” add-on. I paid an extra $4.99 believing it would protect me if I needed to return an item. Instead, I discovered that I was limited to an exchange rather than a refund. When the exchanged item also didn’t work out, I was still unable to simply return the purchase and get my money back.
In my opinion, charging customers extra for return protection while restricting refunds is deceptive. The name “Hassle-Free Returns” creates an expectation that customers can easily return items, when the reality is far more restrictive.
Had I known the true limitations of the return policy before ordering, I never would have made a purchase. Customers should carefully read every detail of the return policy before spending their money because the marketing and the actual return experience are not the same thing.
I will not shop with Joyfolie again and cannot recommend the company based on my experience.
11 giugno 2026
Non scritta su invito
Risposta di Joyfolie
Thank you for taking the time to share your feedback. We’re sorry to hear you feel this way and truly understand your frustration. We’d like to respectfully clarify a few points regarding your experience to ensure accuracy.
The Checkout+ protection ($4.99) you purchased is clearly outlined on our website as providing free return shipping on eligible items along with package protection for items that are lost, stolen, or damaged in transit. It does not change or override our standard return policy eligibility rules.
We always make every effort to ensure our policies are clearly stated and accessible on our website. The terms regarding promotional purchases and return eligibility are also outlined in Section 2 of our Return Policy, which is available for review at any time. Additionally, this information was also communicated to you via email during our support correspondence while your case was being reviewed.
We would also like to note that your review was submitted while your case was still actively being handled and before a final resolution had been provided. At that time, our team was still working on your request, and we were able to later secure a one-time exception approval in line with what you had asked for.
We also want to emphasize that our team has been actively communicating and supporting you throughout this process to ensure you were not left without options, even when the item had already reached its exchange limitations. We value every customer experience and always aim to provide support wherever we are able to do so within our policies.
We sincerely hope this resolution helps improve your experience with us, and that it reflects our continued effort to support our customers even in more complex situations. We also hope this may help positively reconsider your experience with us moving forward.
I just ordered from joyfolie for the…
I just ordered from joyfolie for the first time and I had a great experience! Not only did my order arrive sooner than expected (thanks dhl 💕) but the dress is also made with amazing quality and has such a timeless feel, it’s an immediate staple piece. I also really love supporting a woman owned business with a heartwarming story behind it.
18 giugno 2026
Non scritta su invito
Risposta di Joyfolie
What a lovely first impression to have 🌸 We’re thrilled your dress arrived ahead of schedule and that you’re enjoying both the craftsmanship and timeless feel of the piece. Knowing you value the story and intention behind Joyfolie truly means a lot.
We absolutely love Joyfolie dresses
We absolutely love Joyfolie dresses! They are incredibly versatile and work beautifully for so many different types of photoshoots. The styles are timeless, comfortable to wear, and photograph beautifully. The quality is excellent, with gorgeous details and durable fabrics that hold up well session after session. Whether for family photos, maternity sessions, or special occasions, Joyfolie dresses are always one of our favorite wardrobe choices. Highly recommend!
3 giugno 2026
Non scritta su invito
Risposta di Joyfolie
Hearing how consistently Joyfolie fits into your shoots is incredible 💕 From maternity to family sessions, it’s great to know the styles and fabrics are performing so well for you. We appreciate you sharing your experience and recommending us.
What a shopping experience should be
The top I ordered from Joyfolie was great quality, and super cute, it runs a little small but easy to size up. What I loved most about Joyfolie was the intention behind the brand. My order came with a little surprise and a lovely message from the owner. I will definitely be buying more from this shop!
25 maggio 2026
Non scritta su invito
Risposta di Joyfolie
It’s wonderful to hear your experience with Joyfolie felt intentional and enjoyable 💖 The fact that your top worked well and you noticed the thoughtful details in your order truly means a lot to our team. We’re excited for you to find more pieces you’ll love.
I LOVE their dresses so much
I LOVE their dresses so much! I have 30 dresses already and plan to purchase many more!
10 giugno 2026
Non scritta su invito
Risposta di Joyfolie
Wow, 30 dresses! 💖 We’re incredibly honored to be part of your wardrobe and so grateful for your continued support. We can’t wait to help you find your next favorite dress! ✨
So efficient! Great quality!
Quick responses from customer service and super fast shipping! Made an exchange and got my new size in less than a week! Absolutely in love with my new dress💝The material is gorgeous!
9 giugno 2026
Non scritta su invito
Risposta di Joyfolie
We truly appreciate your feedback! 💖 It’s amazing to hear your exchange was fast and easy and that your new dress is such a perfect fit for you.
Loved the dresses so much!
Loved the dresses so much!! Best Quality !! My little girl loved them ❤️❤️❤️
4 giugno 2026
Non scritta su invito
Risposta di Joyfolie
We’re so happy to hear this! 💖 It means the world that your little girl loved her dresses and that you’re happy with the quality. Thank you for sharing!
My husband bought me two gorgeous…
My husband bought me two gorgeous dresses from Joyfolie. However when I decided to purchase a dress from them myself on May 9th during their Mother's day sale. Unfortuantely it did not fit me. I have been corresponding with the customer service. You are allowed 30 days with tags on the dress in order to return the item. Because I am 2 days from the 30 day return they will not permit me to return this purchase!!! This was NOT a Joyful experience and I will never purchase from this company again.
5 giugno 2026
Non scritta su invito
Risposta di Joyfolie
We’re truly sorry to hear that your experience was disappointing. We appreciate the opportunity to clarify the situation.
Just to clarify, our return policy requires that returned items be received within 30 days of the purchase date, not simply that the return request be submitted within that timeframe. Your order was placed on May 8, meaning the return window closed on June 7. When you contacted us on June 5, we explained via email that, based on standard shipping transit times, the return would not arrive within the required return window.
We always make every effort to ensure that our policies are complete, clearly stated, and readily available on our website so customers can review them before making a purchase. We also explained these policy details during our email correspondence.
While your case was under review, we worked to see if an exception could be made. In fact, the day before this review was posted, we obtained approval for a one-time exception to allow your return as requested. We reached out to let you know this good news, but unfortunately, we did not receive a response before this review was submitted.
We also want to emphasize that our team remained actively engaged throughout the process to ensure you were not left without options. We value every customer experience and always strive to provide assistance wherever we can within our policies. In this case, we went beyond our standard policy by obtaining a one-time exception in an effort to help resolve your concern.
We sincerely hope this additional context reflects our commitment to supporting our customers, even in situations where a request falls outside our standard policy. We appreciate your feedback and hope you'll consider the efforts our team made to reach a positive resolution.
I have made several purchases
I have made several purchases. I have found some amazing fits and different designs. I can't count the number of times I get a compliment on the dress I am wearing. I have never had any issues with the website or exchanges. I appreciate being able to try something on and then exchanging for another size. Most of the time I opt for and exchange instead of a refund because I love the clothes. The only time I did not keep an item was because the chest fit was too small. Cant do much about that.
3 giugno 2026
Non scritta su invito
Risposta di Joyfolie
We truly appreciate your loyalty! 💕 It’s wonderful to know you’ve found amazing fits and designs you love, and that your overall experience with us has been such a positive one.
Fast shipping and quality clothing
Fast shipping and quality clothing
1 giugno 2026
Non scritta su invito
Risposta di Joyfolie
We’re thrilled to hear you had a great experience! 💕 Knowing you were happy with both the shipping speed and the quality of your purchase means so much to us.
I love the length of this dress
I love the length of this dress along with the color and cut. This dress was comfortable and even after wearing it all day.
22 maggio 2026
Non scritta su invito
Risposta di Joyfolie
We truly appreciate your kind words! 💕 It’s great to know the dress held up beautifully throughout the day while still feeling comfortable and stylish.
It’s a dress with intricate detailes
It’s a dress with intricate detailes, beautifully layered.
26 marzo 2026
Non scritta su invito
Risposta di Joyfolie
We’re so happy to hear you appreciate the details! 💖 It means a lot that the intricate layers and design stood out to you. Thank you for sharing!
Will steal your money
Will deny your return and will not offer store credit or money back. I have never smoked and live in a smoke free home and they claim the dress smells like smoke. They will then say they will ship the item back to you for 24$ or you can let them "donate" the item. DO NOT TRUST.
*update. I paid to get the dress back and they had taped a very long black hair to the dress saying I returned the dress with the hair on it. My hair is mid length and blonde not black.
25 maggio 2026
Non scritta su invito
Buyer beware- poor customer service
Buyer beware. I ordered a pair of boots to wear with my wedding dress. When I got them in, they were too large so I requested to exchange them for a smaller size. They issued me a return label and gave me ‘a week’ window to return them in. The last day of the return window was on a Saturday, which is when I planned to send them because I had a busy work week. That morning I got an email saying they would no longer accept the return because I had not returned them inside the window. I had to request another label in order to send them back. Once they received my return, they sent me an email with a picture of the bottom of the boots saying that I had worn the boots. I did not wear the boots except to try them on and walk around long enough to decide they were too big. I literally took maybe 10 steps wearing them in the room I tried them on in. While they honored the return this time, I will not be purchasing from them again as I would prefer to avoid having to go through this situation with them again. It was an incredible hassle to get the return completed and do not understand the purpose of accusing me of wearing boots that I obviously did not wear out. After reading other reviews here for this company I’m convinced that my choice to not buy anything else from their site is a smart one. Very poor customer service.
27 maggio 2026
Non scritta su invito
Scam you can’t get customer service or refund
Scam you can’t get customer service at all except email! And def not a supervisor. And they sent boots the wrong size and I had them all but 25 min and started a return siting damage to heal as well they sent a new pair by mistake but sized me wrong and rejected my return from first pair saying i wore them and offer for me to pay to get mail back or them to donate them and are literally keeping my money. The boots I just got are not brand new either and have ink that is blue going down by each eyelet and they were either worn or marked to put eyelets and actually sent these to someone, clearly no quality check because the bottom of sole is scratch on these. If you buy them on sale your not eligible for a return and if you get them on sale good luck then not rejecting return when it seems whats on sale is there returns and damaged stuff. If it’s for an event I would recommend a real company not an online one you can even speak to someone. Just keep getting bot emails after ask for a supervisor it’s impossible and I’m out my money and can’t use product just crazy.
7 maggio 2026
Non scritta su invito
Risposta di Joyfolie
We’re truly sorry to hear about your experience and understand how frustrating this situation has been for you.
After carefully reviewing your ticket and previous conversations, we would like to clarify that the sizing issue was not caused on our end. In your messages, you mentioned that your daughter’s foot measurement was 10 1/2 inches, and the order was placed for a US size 10.5. We would just like to clarify that a foot measurement is different from the shoe size itself. A US shoe size 10.5 generally corresponds to a foot length of approximately 11"–11 1/4" on the standard US shoe size chart, which is why the fit may not have matched expectations.
Regarding the rejected return, all returned items go through a standard inspection process upon arrival. Based on the inspection report, there were visible signs of wear on the original pair, including multiple scuffs on the soles consistent with use or extended try-on wear. If the item had originally arrived in that condition, we would have needed this to be reported immediately upon delivery so we could properly investigate it. At the time, we did not receive any report indicating the original pair arrived worn or damaged, as we always ensure items are shipped in new condition before leaving our facility.
As outlined in our return policy, when a returned item does not pass our quality inspection standards, customers are responsible for the shipping fee if they would like the item returned back to them.
We also understand that you are now raising concerns regarding the replacement pair, specifically mentioning blue ink markings and signs of wear. However, upon reviewing the conversation history, we were unable to find any prior report or message regarding these concerns before this review was posted. We always encourage customers to contact us directly with any product concerns as soon as they are noticed so we can properly review and assist, but in this case, there was no report submitted to us regarding these concerns prior to the review being posted.
The Macy dress was perfect for my…
The Macy dress was perfect for my daughter and her special event. She felt so beautiful and was photographed so beautiful!
20 gennaio 2026
Non scritta su invito
Risposta di Joyfolie
Thank you for sharing this lovely feedback! 🌸 We’re thrilled the dress helped make her special moment even more memorable and picture-perfect. ✨
Customer service is fantastic
Customer service is fantastic, you can tell Joyfolie really cares about their customers! The dress I bought was everything I wanted and needed!
15 maggio 2026
Non scritta su invito
Risposta di Joyfolie
We’re so happy to hear this! 💖 It means a lot to know you felt cared for and that your dress was exactly what you were looking for. Thank you for your support!
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