Hi Mike,
We want to address your statements clearly and factually. After reviewing your account and verifying all project records, we can confirm the following:
All services included in your official package were delivered as agreed. Our system shows completed milestones, files delivered, and multiple approvals from your end.
We have no verified record of the additional $1000 influencer payment you are referring to. This payment does not appear in our invoices, payment logs, communication history, or project files.
We have requested several times that you provide a screenshot of the Cash App payment, the transaction ID, the cashtag used, and any agreement or message showing this add-on service was purchased. No documentation has been provided to date. Without proof of this transaction, we cannot process a refund for a payment that is not recorded in our system.
Your comment about “fake reviews” is incorrect. The reason multiple reviews were posted recently is because we just claimed our Trustpilot profile today, and due to your false claims and unprofessional behavior, we informed our clients to leave honest feedback regarding their experience with us.
We are committed to resolving any legitimate concern and continue to invite you to provide the required documentation so we can review your case properly. For privacy reasons, we cannot disclose further details publicly.
Best regards