Bought a Asta down gilet, Sunnan soft shell shorts and a merino Sinni beanie in the sale. All are excellent items, really well made and designed and perform great. The gilet is warm and lightweight, q... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
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An outstanding piece of kit l. ive been looking for an additional item for my climbing wardrobe similar to others on market. When i saw Jottnar had added one to They're store. my mind was immediately... Leggi di più
L'azienda ha risposto
I had to return an Asta gilet regarding a small defect in one of the seams. I was seriously impressed with the way Jottnar dealt with the warranty claim both in terms of taking a fair approach to prov... Leggi di più
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Once again fantastic quality of service from this excellent company. I had ordered the incorrect size and also omitted to claim an available discount. They both applied the discount to the order and... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
Jöttnar designs and builds a complete range of high-performance technical outdoor clothing, including goose down insulation, waterproof, breathable hardshell jackets, base layers, mid-layers, and headwear. We are pioneers in the use of the very best performance-fabric technology including from Pertex, Polartec and Down-Tek. Our clothing is designed to protect you in outdoor and mountain sports environments, in all seasons and conditions, whether you're climbing, skiing, trekking or trail running.
About Us
Scritti dall'azienda
- Jöttnar designs and builds high-performance outdoor clothing.
- The company was founded by two British Royal Marines commandos and lifelong mountaineers. Years spent working and training in demanding conditions shaped a clear view of what equipment needs to do - and where existing gear fell short. So we built our own.
Informazioni di contatto
Regno Unito
- info@jottnar.com
- jottnar.com
New '26 Spring/Summer Range Starts Here
4,7
Eccellente
157 recensioni
Ha risposto al 87% delle recensioni negative ricevute
Solitamente risponde dopo 1 mese o più
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Great products let down by patchy customer service
Jottnar products are great but there's sizing issues which they're not willing to address. A jacket purchased using the size dimensions on their website did not fit and I had to pay for its return despite querying this with customer service. Twice I've also paid for items which were only dispatched after contacting customer service. I have to say that they responded quickly when my items weren't dispatched. However, they have ignored my comments on sizing & did not put the review I submitted on their website. So, unfortunately, other customers will experience the same issue.
The day after submitting this review on Trustpilot, Jottnar uploaded a review ostensibly dated from 9/5/22 saying that the customer had to go up a size in the jacket I purchased. There was no such review when I purchased my jacket or even yesterday before I submitted my Trustpilot review.
7 settembre 2022
Non scritta su invito
100% recommend Jottnar to anyone…
100% recommend Jottnar to anyone looking for the very best in outdoor wear
I purchased the Grim hardshell jacket and Asger mid layer both products are just the best !!
After trying other so called top name brands I’ve now found the BEST
6hrs in torrential Scottish rain in the mountains I was warm and bone dry throughout what more can I say
18 febbraio 2022
Non scritta su invito
I bought the down jacket for men
I bought the down jacket for men, after owning several north face, superdry and mountain warehouse jackets, this Jottnar one is by far the most comfy, warmest and hard-wearing jacket I've ever owned. I live in it. Highly recommend!!
23 gennaio 2022
Non scritta su invito
The worst online experience I’ve ever had.
I have yet to have a worse experience with an online purchase. On Dec.14, 2021, I placed an order for two beanies (meant to be a Christmas present for my ALS suffering husband) and received a text informing me that I would be notified as soon as the items shipped. On Dec.21, 2021, I reached out via email to inquire about the shipping and was informed the items hadnt shipped because 1) they did not have an email on file and 2) couldn’t connect to my phone. Regarding the former I have never been able to place an order online without providing an email and I don’t understand how it could even be possible for orders to be placed without an email on the Jottnar website if they’re unable to ship without one. Regarding the latter, I have never had problems receiving or making calls or texts. I replied to their email by conveying my astonishment and requesting an immediate refund. I started a communication with them through PayPal the following day and have not heard from them since. It’s been 7 days since the email and 15 days since the order was placed. I caution anyone to think long and hard before doing business with this company.
29 dicembre 2021
Non scritta su invito
Excellent after sales support
I had an issue with a pair of Vanir LTs bought from Jottnar delaminating after a year and a half of use. I sent them back and was offered an upgrade because a replacement wasn't available from stock. Overall, they were a great company to deal with.
29 ottobre 2021
Non scritta su invito
Overall
Overall, great experience. Solid products and service!
I bought the Fenrir coat and was impressed at the quality and aesthetic. (And warmth)
9 gennaio 2021
Non scritta su invito
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