Josh's Frogs Recensioni 

I have had nothing but great experiences with Josh’s Frogs, their products and their customer service! I love their live arrival guarantee because I have had issues a couple of times. They responded with in a day offering a refund or replacement. I have purchased 6 frogs from them, lots of feeders, decor, leaf litter, soil and have been nothing but happy with everything (aside from aforementioned ones I contacted them about.)

Not a good experience. First and foremost I drove from 2 states away almost a 14 hour round trip drive. I came to pick up 2 Yellow Terribilis. One was severely defected, of course they packaged the frogs in shipping packaging so I couldn't see and recommended not opening until I got home. Here I am 6 months later and I'm wondering what is wrong with this little frog that just won't grow and looks much different from his "bigger brother" at this point. I ended up getting the advice of Alex Menke a very experienced breeder and keeper of darts and he said that the frog is in fact severely defected, and probably needs euthanasia. So I contacted Josh's frogs and let them know, I had to call customer service 4 times and send a text to get an answer. I was told to send pics of both frogs and the current setup. My setup was fine and I received a response back that said the frog was definitely "severely defected" and they also immediately tried to divert blame to the "shipping company" mishandling them saying they wouldn't let something like that slip by.. obviously not remembering that I drove 14 hours from two states away to avoid any and all shipping lol. I then showed them pics of the frog literally moments after coming out the box already with the same severe defects and let them know I drove to avoid any mishandling. Brandon the rep then took accountability saying that they must've let it slip by somehow, which really I just took as him getting caught in a lie and trying to cover. I was also told that I could not have a replacement because they have none to offer at the moment and none in the future because they have "no breeders" currently. I find it interesting they would sell their only yellow terrib breeders... unless they knew there was something wrong with them or they were producing bad babies in the first place. They then offered a refund and claimed to send it back to a card that I do not even have anymore (without authorizing it with me) and the account has been closed out well over 8 months so I'm confused as to how they are even claiming I paid with that card, I paid out of an account ending in 3027 and they are showing they sent a refund to a account ending in 6977 which like I said is a card I used with them previously but was closed out over 8 months ago now. they are now basically telling me that I am out of luck, and to call my credit company, who is telling me if they sent it to a closed account it will either go back to them or it's gone. I have one good frog, one gimpy defected frog, no in store credit or replacement and apparently will not be receiving a refund. Horrible experience all around, all I asked for was a replacement or in store credit.

I've ordered from Josh's Frogs many times now. Their customer service answers quickly. They don't gouge on shipping charges. The supplies and bugs I've ordered have always been good quality. I live in Alaska so it can be hard to find places that will ship here. One time the shipping company lost the package for days and the insects arrived dead. Josh's Frogs immediately replaced them. I'm also grateful that they offer a variety of shipping options since FedEx is no longer available where I live.

I have dealt with Josh's Frogs for a year or so, through several purchases, and just conversations about general or specifics regarding their products.
They always respond quickly, and have always been able to answer my questions and meet my needs. They are friendly, knowledgeable, and just generally very nice folks!
Prices are fair, shipping live animals is never cheap, but compared to others, their prices are extremely competitive.
Their animals have been perfectly healthy every time, the feeder insects healthy and prolific, Shipments arrive securely packaged and on schedule.
I shop with confidence at Josh's Frogs every time!

Only order from Josh's Frogs if you want dead/nonexistent insects that were packaged months ago. I find it confusing how they can have tropical insects sitting in an airtight cup on a shelf for 2+ months and then go on and say, "Live Arrival Guarantee" Pretty bad. Fast response on refund though. They must have a lot of experience issuing those.

They abuse their animals and sell unhealthy frogs!!!! Josh’s Frogs keep’s theses poor creatures in unsafe environments and improper living conditions. STAY FAR AWAY!!

Superworms arrived alive and healthy. I have 4 adult beardies and they devour feeders. Josh's Frog is the only vendor that delivers a quality product for the money. Huge superworms with free shipping. Excellent job, thank you!

Worst species vendor EVER. Do not believe the self imposed brilliant marketing. They stink in both customer service and quality. Will never use them again! If you have one good experience with Joshs ...take it and run! It will never happen twice.

I spent thousands of dollars with Joshs. Big mistake. They seem to have a neverending issue with shipping. Shipping wrong products, shipping live purchases to wrong address, NOT shipping what you ordered and the customer service stinks. I spent thousands of dollars my last year using Joshs because I had no choice at the time geographically. Never again. Never never again should anyone trust Joshs for important orders. They promote themselves a lot but should be fixing their problems first.

Dont order from them!! Warning they will not give you what you pay for ...

I will not be ordering from Josh's Frogs again. I typically ordered from Flukers or Ghann's, but they were having issues. I decided to take a chance and order from Josh's Frogs. I have an extensive collection and understanding of herps and feeder insects. I have even bred them, but I don't have the time right now, so I have been ordering them. The cultures they sent have 0 surviving flies or maggots. The crickets died within 24 hours (I have water and food sources.) The roaches were the only thing that was in good shape. The customer service treats you like a child with no knowledge. I understand some people may not understand the basics, but others have extensive experience. I don't have time to argue for a refund over email. I'm shocked by how shady this company became. I met Josh several times at Tinley, and thought he was a stand up guy. I was wrong apparently.
It was cheaper than I usually pay, but the saying "you get what you pay for" applies here.
One last thing, no offer of a refund, replacement, or even store credit.

I BOUGHT THE WRONG TERRARIUM AND IMMEDIATELY CALLED TO CANCEL. $215 DOLLARS. WELL, IT SHIPPED ANYWAY. NOW I HAVE TO RETURN IT WHICH MAY COST ME UPWARDS OF $100! COMPLETE BS. THE CUSTOMER SERVICE PERSON TOLD ME THEY USE A SPREADSHEET TO SEND TO THE WH FOR CANCELLATIONS. I ASKED TO USE THEIR SHIPPING ACCOUNT TO SAVE ME THE COSTS, BUT OF COURSE NOT! I HAVE WRITTEN SEVERAL TIMES TO DEMAND A REFUND NOT A STORE CREDIT. THEY JUST KEEP REPLYING I WILL RECEIVE ONE OR THE OTHER.

I received the wrong variation of frogs, and when I emailed regarding this issue, I was told to try and use brighter lights, because then maybe I would be able to see the true color of my frogs. The manager did not help. The supervisor did not help. I spent 2 weeks back and forth talking with the team and no one wanted to admit fault or take responsibility.

I've always received great products and service from this vendor. Both on orders directly from their website and through Amazon. I've purchased feeder insects, enclosures, stands, plants and dry goods. I really appreciate their contact free warehouse pickup option.

10/10 I ordered two blue phase whites tree frogs from you guys and their doing amazing!!! I will definitely come back and get some more as long as y’all give me different shades of blue 😂

I ordered 3 things from them. A tiger leg monkey tree frog, a 18x18x24 terrarium, and springtails. The frog showed up sick, and proceeded to die 10 days later after not ever eating a single one of the 3 different sizes of crickets I got him. The terrarium arrived broken, which was refunded because they were unable to provide a replacement, so I had to superglue it. Oh, and pretty sure the springtails never hatched either. While customer service was friendly, they were not very helpful.

Do not buy from this seller - Josh's Frogs and Amazon is protecting its sellers.
I bought this small plant through Amazon from Josh's Frog for 24.99. After less than 3 weeks, the leaves turned brown and wilted. I called the shop for a refund or replacement. Kass explained to me they only refund within 5 days after delivery. Who can know for sure if a plant will live or die within five days.? So I talked to her more and she agreed to give me a partial refund of 12.50. Later that day, she called me back and her manager has vetoed her decision. The credibility of this shop and products are highly questionable.
Worse yet, Amazon refused to post my review. This is the 2nd time Amazon refused without any VALID reasons. In the future, I won't buy any live plants from Amazon because if the seller doesn't honor their quality of products, there is no way you can get the fact review through Amazon. Also, in Amazon website, Josh's Frog has five stars, if you checked other website review, it only has three stars with many negative reviews. So always check the seller from other review sites before you buy.

I had previously received some quality items but one shipment had plants that died very quickly, "giant" mealworms that were actually 1/4 inch regular mealworms, and fly larvae that were almost all dead on arrival. When I requested credit on my next order, they said that it had been too long even though I had date-stamped pictures of what they had sent, and I had spent $100s on previous orders. Extremely disappointing customer service and I will not order again from them.

My order of 1/2 inch crickets were barely larger than pinheads. My son worked hours on creating a habitat for crickets only to be devastated when immediately upon delivery emptying the ant infested box of crickets into the new habitat thereby infesting said new habitat with ants. "Customer Service" will not correct the problem without my sending pictures (because I'm lying?) despite my already informing them that I am out of town and not able to do so. 1st and last order. Also the other items ordered have not even shipped yet.