The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Leggi di più
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Leggi di più
L'azienda ha risposto
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in differe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento uomo
- Negozio di cinture
- Negozio di abbigliamento
- Fornitore di abbigliamento
- Negozio di cappelli
- Negozio di scarpe
Scritti dall'azienda
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informazioni di contatto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Regno Unito
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,1
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Jolliman newbee
This is the first time I have ordered from Jolliman.
The ordering process was easy and clear.
The catalogue easy to read and very informative.
22 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning Janet,
Thank you for choosing Jolliman for your first order. We're delighted to hear that you found the ordering process straightforward and the catalogue helpful. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
First time buyer review
Catalogue was clear and concise. Only one thing could be an improvement for the coats and jackets - detailing the length. Also, on your Web site when you hit the "read more" for a detailed description of the item, it just takes you back to the top of the page. Maybe worth looking into this.
22 ottobre 2024
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Risposta di Jolliman
Good Morning James,
Thank you for your feedback and taking the time to leave us a review . We're glad you found the catalogue clear. We'll certainly look into adding length details for coats and jackets, as well as getting the "read more" function on our website looked into to improve the shopping experience. Your input is valuable in helping us make these improvements.
Kind Regards
Jolliman Care Team
Low quality item and poor customer experience.
The item I ordered was fairly low quality and not up to the job that was claimed. I did eventually get a refund but it was a long time coming and only after I had sent two reminders.
16 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning Richard,
Thank you for your feedback. We apologise that the item didn’t meet your expectations and for the delay in processing your refund. We’re working to improve both product quality and response times to ensure a smoother experience in the future. Thank you for bringing this to our attention.
kind Regards
Jolliman Care Team
Prompt service and early delivery
Prompt service and early delivery. No hassle . Easy to purchase.
20 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for your feedback. We're thrilled to hear you enjoyed the prompt service and hassle-free experience. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
trust worthy company
It was easy to place an order, and there was plenty of choice to select from
15 ottobre 2024
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Risposta di Jolliman
Good Afternoon Mr Chapman,
Thank you for your feedback. We’re glad to hear you found the ordering process easy and enjoyed our wide range of choices. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
The jumper was of a very good quality…
The jumper was of a very good quality and price.
19 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon,
Thank you for your review, We're thrilled to hear you're pleased with the quality and price of the jumper. We hope you enjoy wearing it, and we look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
10% off and free postage
18 ottobre 2024
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Risposta di Jolliman
Good Afternoon Mr Burr,
Thank you for the 5-star review. We’re glad you enjoyed the 10% discount and free postage. Happy shopping. we look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
Very unimpressed with this service
Very unimpressed with this service. I ordered three items and only received two. The third was out of stock but would follow when received by Jollimans. Both items were returned because they were not what I had ordered.It seems that they too were out of stock so Jollimans had sent replacements of their choosing ! When I chased them today for my reimbursement of the purchase costs I was told that there had been a technical issue with the repayment and that it hadn't been issued.They were " waiting for the customer to contact them about it" ! This is not the way for a business to behave to any customer and I hope Jollimans take note and improve their procedures.
17 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon
Thank you for taking the time to leave us a review,
We sincerely apologise for the unsatisfactory experience you've had with our service. We take your feedback very seriously and want to address the issues you've raised.
First, we regret the confusion regarding your order. It's our policy to inform customers when items are out of stock and offer alternatives only with explicit approval. We did call you on two occasions and you said you was happy to wait.
Regarding the reimbursement delay, we do say a refund could take up to 14 working days, however that has been processed for you now. Also that includes the postage cost.
We appreciate you bringing these matters to our attention.
If we can help with anything else please contact our customer service team at careteam@jolliman.co.uk or call 0303 031 0320. We value your business and hope to have the opportunity to serve you better in the future.
Thank you for your patience and understanding as we work to improve our service.
Kind Regards
Jolliman Care Team
Risposta di Jolliman
Good Afternoon,
Thank you for your wonderful review! We're thrilled to hear that you found the quality and fit of our items outstanding. At Jolliman, we strive to provide products that not only meet but exceed our customers' expectations.
Your feedback is valuable to us, and it motivates our team to continue delivering high-quality clothing. If you have any further comments or need assistance, please don't hesitate to reach out to our customer service team at careteam@jolliman.co.uk. We look forward to serving you again soon!
Kind Regards
Jolliman Care Team
Risposta di Jolliman
Good Afternoon,
Thank you for your feedback! We appreciate our customers feedback. We're glad to hear that you found the process quick and easy. Your satisfaction means a lot to us! If you need anything else, feel free to reach out. Thanks again!
Kind Regards
Jolliman Care Team
Clothing good
Easy ordering prompt service good all round company. Easy to return items but I’ve not had to yet. Well pleased .
10 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon,
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with our clothing, ordering process, and prompt service. It's wonderful to know that our return policy is easy to navigate, even if you haven't needed to use it. We appreciate your support and look forward to serving you again soon!
Kind Regards
Jolliman Care Team
Order placed 23 September.
Order placed 23 September and I am still waiting for delivery and despite numerous emails nothing is happening.
As I have not received my order I cannot give a rating other than this.
It would help if this review is seen by Jolliman and they act upon it
13 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we appreciate and value our customers feed back. Please can you provide us with some more details so we can investigate this further. If you require any assistance please give us a call on 0303 031 0320.
Kind Regards
Jolliman Care Team
I returned the trousers I ordered
I returned the trousers I ordered. You did not refund me because the delivery company did not return the trousers to you. I am still waiting for a refund. When will I receive it?
1 agosto 2024
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for taking the time to leave us a review, we value our customers feedback. If you could provide us with some details we can look into this for you. Unfortunately we can't refund goods until we have received them back.
Please give us a call so we can get this resolved for you.
0303 031 0320.
Kind Regards
Jolliman Care Team
Grey Not Black!
When The Ordered garments were unavailable You Phoned To Provide further colour Options
9 ottobre 2024
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Risposta di Jolliman
Good Afternoon,
Thank you for your feedback! We appreciate your understanding regarding the color availability. We're glad we could offer you alternative options and hope you’re happy with your choice. If you have any further questions or need assistance, please don’t hesitate to reach out!
Kind Regards
Jolliman Care Team
Trousers were a perfect fit.
24 luglio 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon,
Thank you for your fantastic review! We're thrilled to hear that the trousers fit you perfectly. If you have any other questions or need assistance, feel free to reach out. Enjoy wearing them!
Kind Regards
Jolliman Care Team
prompt free delivery and good quality…
prompt free delivery and good quality product as described
10 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for your positive review! We appreciate our customers feedback. We're thrilled to hear that you enjoyed prompt delivery and found the product to be of good quality. Your satisfaction is our priority, and we appreciate your feedback! If you have any further questions or need assistance, feel free to reach out.
Kind Regards
Jolliman Care Team
Risposta di Jolliman
Good Afternoon,
Thank you for your review! We're glad to hear that everything went smoothly for you. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback!
Kind Regards
Jolliman Care Team
Risposta di Jolliman
Good Afternoon,
Thank you so much for your positive review! We appreciate our customers feedback. We're thrilled to hear that you’re satisfied with both our product and service. Your support means a lot to us, and we look forward to serving you again in the future!
Kind Regards
Jolliman Care Team
Very poor Customer service.
I have had 2 orders with you and cause to contact customer service for each of them
Each time I have been kept waiting for several weeks. The service has been so poor that awarding 1 star is 1 to many, but there is no provision to award less unfortunately. I could not in all honesty recommend your company to anyone.
9 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for taking the time to share your feedback with us. I sincerely apologise for the experience you've had with our customer service. Your concerns are important to us, and I want to assure you that we take them seriously.
I understand that waiting several weeks for assistance is frustrating, and it’s clear that we did not meet your expectations on this occasion. We strive to provide timely and effective support, and I regret that we fell short.
To address your concerns, I will personally look into your previous orders and the delays you experienced. Additionally, we are actively working on improving our customer service processes to ensure faster response times in the future.
Your feedback is invaluable in helping us enhance our services. If you have any specific details about your orders or further suggestions on how we can improve, please feel free to share them with me directly at [your email/contact number].
I hope you will consider giving us another chance in the future. We are committed to making improvements and providing a better experience for all our customers.
Thank you for your understanding, and I look forward to resolving this matter for you.
Kind Regards,
Customer Service Advisor
Jolliman Care Team
Risposta di Jolliman
Good Afternoon
Thank you for your review! We're thrilled to hear that our delivery service met your needs and was tailored to suit you. Your satisfaction is our priority, and it's wonderful to know that you appreciated the effort we put into ensuring a smooth experience. If you have any further feedback or need assistance, please don't hesitate to reach out. We look forward to serving you again!
Kind Regards
Jolliman Care Team
0303 031 0320
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