The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
L'azienda ha risposto
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Scopri cosa dicono le persone
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Leggi di più
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Leggi di più
L'azienda ha risposto
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in differe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento uomo
- Negozio di cinture
- Negozio di abbigliamento
- Fornitore di abbigliamento
- Negozio di cappelli
- Negozio di scarpe
Scritti dall'azienda
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informazioni di contatto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Regno Unito
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,1
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Website was clear enough to follow but a little frustrating
Website was clear enough to follow, but as I didn’t register an account for my last purchase I hit the back button and lost the basket record and had to start again which was frustrating
27 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon David,
Thank you for your feedback, We’re glad to hear that you found the website clear to follow, but we’re sorry for the inconvenience caused by losing your basket record. We understand how frustrating it can be to have to start over. To make your future shopping experience smoother, we recommend creating an account, as it allows your basket to be saved even if you navigate away.If there’s anything else we can do to assist you, please don’t hesitate to reach out. We truly value your input and your custom.
Kind Regards
Jolliman Care Team
Internet site
Internet site easy to use and find items for sale. Many items give good value.
24 novembre 2024
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Risposta di Jolliman
Good Afternoon Mr Murphy,
Thank you for your positive feedback. I'm thrilled to hear you found our website easy to use and the items good value for money. We work hard to ensure a seamless shopping experience for our customers, and it’s always great to know when we’ve hit the mark.If there’s anything more we can do to improve or assist you further, please don’t hesitate to reach out. We look forward to serving you again soon.
Kind regards
Jolliman Care team
First-class service
Good, straight-forward site and first-class service. Thank you
22 novembre 2024
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Risposta di Jolliman
Good Afternoon Mrs Donovan,
Thank you so much for your kind words, I’m delighted to hear that you found our site straightforward and our service first-class. Providing a smooth and enjoyable experience for our customers is always our top priority. If there’s anything else we can assist you with, don’t hesitate to get in touch. We look forward to serving you again in the future.
Kind Regards
Jolliman Care team
Trouser size
Fortunately you had the trouser size I have been searching for, the only way to better it would be more colours like grey and air force blue.
20 novembre 2024
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Risposta di Jolliman
Good Afternoon Mr Lyttle,
Thank you for your feedback, I’m so glad we had the trouser size you were searching for it’s always a pleasure to help our customers find exactly what they need. Your suggestion for additional colors like grey and air force blue is greatly appreciated. I’ll be sure to pass this on to our team for consideration as we’re always looking to expand our range and meet customer preferences. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again soon.
Kind Regards
Jolliman Care Team
An Order Made Easy
All he detail of what I needed was there, with the added bonus of no delivery charge!
19 novembre 2024
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Risposta di Jolliman
Dear Mr Cunliffe ,
Thank you for your wonderful feedback, I’m thrilled to hear that you found all the details you needed and enjoyed the added bonus of free delivery. We strive to make your shopping experience as seamless and rewarding as possible.If there’s anything more we can do to assist you, don’t hesitate to get in touch. We look forward to serving you again soon.
Kind regards
Jolliman Care Team
Regular catalogue updates
Regular catalogue updates, easy online ordering system, excellent product range, secure ordering system.
12 novembre 2024
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Risposta di Jolliman
Good Afternoon Mr Padwicke,
Thank you for your fantastic review. We’re so pleased to hear that you appreciate our regular catalogue updates, easy online ordering system and secure checkout. It’s great to know that our product range meets your expectations as well. We’re committed to providing a seamless shopping experience and your feedback reassures us we’re on the right track. If there’s anything else we can do for you, please don’t hesitate to reach out. were looking forward to serving you again soon.
Kind Regards
Jolliman Care Team
Risposta di Jolliman
Good Afternoon Mr Driscoll ,
Thank you for your feedback. We're thrilled to hear you found the ordering process simple. If there's anything else we can do to make your experience even better, please let us know.
Kind Regards
Jolliman Care Team
Avoid
Ordered and payed for two shirts as a Christmas gift for my dad, same style, different colours. Received one, which was all good although I did think that both would arrive together. Didn’t bother me too much as I expected the second to follow however when it did arrive it was the exact same colour as the first one. Doubting myself I went to check my original order and sure enough I had ordered one blue and one red. I then discovered a note inside the second package stating that they had stock issues with one of my items and as a result they took it upon themselves to substitute it. No email, no phone call to advise me that this was the case so no offer of a refund which I would’ve accepted. I called them and explained the issue, sales rep wasn’t really listening to what I was saying as I told her about the accompanying note then she asked if there was a note with my delivery. She had the cheek to tell me that someone tried to call me regarding their stock issues but my phone just rang out with no option to leave a voicemail. I told her that was absolute rubbish. She then advised me to return the item at my own cost and the correct shirt would be sent out to me. She obviously forgot that the correct shirt was out of stock. I hung up the phone. Not going to return it as I probably won’t receive a refund after reading other reviews, will just give to charity. First time ordering from this lying company and definitely the last.
18 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mrs Thompson,
Thank you for taking the time to share your experience. I am genuinely sorry for the disappointment and frustration you’ve faced, especially as this was meant to be a thoughtful gift for your dad. I personally worked to address this situation, and I’d like to provide some clarity. When we encountered the stock issue with your order, I regret that we made the substitution without fully consulting you first. This was intended to ensure you received a complete order in time, but I understand now that it fell short of meeting your expectations. Communication should have been clearer, and for that, I sincerely apologise. As for your call, I’m sorry if I didn’t come across as fully understanding your concerns. I can assure you my intent was to resolve the issue and provide options, though I realise suggesting a return under the circumstances wasn’t helpful given the stock situation. I do apologise for any inconvenience that has been caused with this order as this isnt the service that we aim to provide.
Kind Regards
Jolliman Care Team
Enquiry order answered and fulfilled…
Enquiry order answered and fulfilled quickly and efficiently really pleased with everything
18 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Woodward,
Thank you so much for your kind words. We're thrilled to hear that you were pleased with the quick and efficient service. It was our pleasure to assist you, and we look forward to helping you again in the future.
Kind Regards
Jolliman Care Team
My first delivery.
I had a long wait over two weeks be for my parcel was delivered. otherwise fine.
28 ottobre 2024
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Risposta di Jolliman
Good Afternoon Mr Ferguson,
Thank you for your feedback.We sincerely apologise for the delay with your parcel. We understand how frustrating that can be and appreciate your patience. We're glad everything else was fine, we will strive to improve our delivery times in the future.
Kind Regards
Jolliman Care Team
The parcel arrived promptly and well…
The parcel arrived promptly and well packaged. However the jacket that arrived had a hood and the one I ordered did not. I decided to keep it to avoid the hassle of returning.
16 novembre 2024
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Risposta di Jolliman
Good Afternoon Mr Baldwin,
Thank you for your feedback, I have requested some further information from yourself so i can have a look in to your order for you. Can you please provide this information or give our care team a call on 0303 031 0320 where one of the team will be able to look in to this for you.
Kind Regards
Jolliman Care Team
Repeat customer's view
As usual I saw what looked like some bargains. I often buy trousers, shirts, woollens plus other occasional items and have always been satisfied both with the clothes and the price. What else could one ask for?
15 novembre 2024
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Risposta di Jolliman
Good Afternoon Mr Kay,
Thank you for your kind words and continued support. We’re so happy to hear that you’ve been satisfied with both the quality and value of our products. It’s great to know you’ve found great bargains with us, and we look forward to offering you more wonderful items in the future.
Kind Regards
Jolliman Care Team
delivery ...
guess the company could improve by posting the goods earlier than 7-10 days, 3-5 would be more acceptable.
14 novembre 2024
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Risposta di Jolliman
Good Afternoon Mr Stevens,
Thank you for your feedback. We understand that quicker delivery times are important, and we appreciate your suggestion. While our current time frame is 7-10 days orders dont always take that long to arrive.we’re always looking for ways to improve our service and make delivery faster. Your input helps us work toward that goal, and we hope to serve you even better in the future.
Kind Regards
Jolliman Care Team
I telephoned on this occasion to place…
I telephoned on this occasion to place a small order. The call was answered immediately, availability of product ascertained, sizes checked,the order taken by a very efficient and knowledgeable lady, payment taken and all of the pleasantries completed in record time. What's to complain about?
12 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Smedley,
Thank you so much for your wonderful feedback. We're delighted to hear that your phone order was handled so efficiently and pleasantly. Our team works hard to provide the best service, and we're thrilled to know we met your expectations. We truly appreciate your kind words and look forward to assisting you again in the future.
Kind Regards
Jolliman Care Team
Ordered on the 10th Nov still not…
Ordered on the 10th Nov still not dispatched and expecting a review not a good start tbh
14 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mrs Marshall ,
Thank you for your feedback, we sincerely apologise for the delay with your order. While we do state that customers should expect delivery within 7 to 10 working days, we understand how frustrating it can be when dispatch takes longer than expected. We appreciate your patience and are working hard to ensure all orders are processed as quickly as possible. Thank you for bringing this to our attention, and we’ll strive to do better in the future.
Kind Regards
Jolliman Care Team
My order was placed at beginning of…
My order was placed at beginning of October and it took a reminder and a month for it to be delivered, When it arrived the cardigan was the wrong one. I had ordered a button through gents cardigan and a zip cardigan was sent which I have returned. Very disappointed with delivery and wrong item sent.
14 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good afternoon Mrs Dow,
Thank you for taking the time to share your feedback. I sincerely apologise for the inconvenience caused by the delay in delivery and the mix-up with your order. This is not the level of service we strive to provide, I understand how frustrating this experience must have been for you. We are currently reviewing what went wrong to ensure it doesn’t happen again. Your return has been processed, and i can see a full refund has been paid back to yourself on 18.11.2024.If there is anything else we can help with please dont hesitate to give our care team a call on 0303 031 0320 where one of the team will be happy to assist you.
Kind Regards
Jolliman Care Team
Perfect website
Excellent website, very easy to navigate and use!
13 novembre 2024
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Risposta di Jolliman
Good Afternoon ,
Thank you for your great feedback.We’re so glad to hear you found our website easy to navigate and use. We strive to provide a smooth online experience, and your comments mean a lot to us. We look forward to serving you again soon.
Kind Regards
Jolliman Care team
Excellent product
Excellent product. Gift for husband. Garden shoes perfect fit. Arrived very quickly. Had not purchased from Jolliman before but would highly recommend this company
24 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Compton,
Thank you for your fantastic review. We’re so glad to hear the garden shoes were the perfect fit and that they arrived quickly. It’s wonderful to know that your first experience with Jolliman was a positive one. We truly appreciate your recommendation and look forward to serving you again in the future.
Kind Regards
Jolliman Care team
OrderingiOrderingi
Ordering took a lot longer than expected on phone.Had to phone because would not recognise my email address that I am now using
13 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Myers,
We apologise for the inconvenience you experienced during the ordering process. We understand how frustrating it can be when technology doesn’t work as expected. Thank you for your patience in resolving the issue over the phone, and we’ll look into this further to ensure a smoother experience for you and other customers in the future. We appreciate your feedback and hope to serve you better next time.
Kind Regards
Jolliman Care Team
Different pricing between catalogue and…
Different pricing between catalogue and online.
Order delayed, no update email which would have been appreciated.
Will think twice before using the company again.
7 ottobre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon,
Thank you for your feedback. I do apologise to hear that the prices appear to be different on the website compared to the catalogue. Can you please give the care Team a call on 0303 031 0320 where one of our lovely care team will be able to make this right for you and give you a correct update.
Kind Regards
Jolliman Care Team
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