The trousers didnt look like the advert,the legs were too wide ,so we returned them that was about 2 weeks ago and NO RESPONCE OR REFUND dont think we will use them again
L'azienda ha risposto
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Scopri cosa dicono le persone
I recieved an unsolicited piece of charity mail, with my full name and address on. After contacting the charity and asking them to remove my data I asked where they had got the address from, they to... Leggi di più
Appreciate free postage and added discounts. Also availability of larger sizes - regrettable but true that too many of us are overweight. Also short 27" trouser legs - ideal for those of us who shrink... Leggi di più
L'azienda ha risposto
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in differe... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
- Negozio di abbigliamento uomo
- Negozio di cinture
- Negozio di abbigliamento
- Fornitore di abbigliamento
- Negozio di cappelli
- Negozio di scarpe
Scritti dall'azienda
Jolliman established in 1946 has become one of the leading mail-order companies supplying quality products at affordable prices. The company throughout 74 years trading has continued to be family owned and able to maintain the traditional values by rewarding their loyal customers with value for money and good quality clothing, whilst at the same time have continued to invest in operating systems to shape for another 50 years of good honest shopping. Jolliman our brand is our promise.
Informazioni di contatto
177/181 Great Bridge Street , B70 0DJ, West Bromwich, Regno Unito
- 0303 031 0310
- marketing@jolliman.co.uk
- jolliman.co.uk
3,1
Nella media
1K recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 93% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
Incompetent
Incompetent, Useless, Abusive. Sums this company up.
Everything about them is wrong.
I don't even have an account with them and they've harassed me endlessly for someone that lived at my address THREE years ago.
Awful abusive staff,particularly today, a frustrated male "manager" who didn't listen and got abusive.
Avoid this company like the plague.
14 marzo 2025
Non scritta su invito
So far have been waiting 31 days
So far have been waiting 31 days to receive items. Messaged re above, reply so sorry, blah blah blah. After having looked at reviews from customers I'm amazed this company is still in business. How can a business these days be so incompetent and survive ? 😫
4 marzo 2025
Non scritta su invito
Risposta di Jolliman
Good Afternoon,
Thank you for sharing your experience, you will see i have requested some further information to enable me to look in to this for you.
Kind Regards
Jolliman Care Team
Wont be using again
Disaster from start to finish. Placed order at start of Dec, informed despatch would be 7-10 days. I chased them up after 2 weeks to be told order would be despatched that day. It did arrive a few days later but shoes that came were wrong size from order, also one item missing. Was informed their returns policy meant I had to drive to town and pay for package to be sent back. Final item on order was received nearly 6 weeks after order placed. Also very slow on supplying refunds and kept trying to refund me for wrong item (cheapest item on order)
28 gennaio 2025
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Risposta di Jolliman
Good Morning,
Thank you for taking the time to share your feedback. I sincerely apologise for the issues you have experienced with your order. I have requested some additional information to investigate this matter further, and once received, I will ensure it is looked into as a priority. Alternatively, please feel free to contact our care team at 0303 031 0320. and we will be more than happy to assist you in resolving this as quickly as possible.
Kind Regards
Jolliman care Team
Dreadful service
Dreadful service. Bought item £38. When arrived attached price tag £24.99. After contact they said wrong price tag. Checked other suppliers to confirm price. When advised customer service was told nothing they can do.
30 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for bringing this to our attention. I sincerely apologise for any confusion caused by the incorrect price tag on your item. After reviewing this with our manager, we can confirm that the incorrect tag was attached by mistake. We understand how frustrating this must have been and appreciate your patience while we investigated the matter.
Kind Regards
Jolliman Care Team
not such a great delivery process
Easy to order & pay-not such a great delivery experience-7-10 days. By todays standards this is very slow. I've ordered from abroad & got it quicker. Please look into speeding up the delivery process. If you need something reasonably quick I would order elsewhere. A shame. Still waiting after 4+ days won't order again unless there are changes.further update-told by email that there will be a further 5 days delivery delay-really getting silly now-never going to order from this company again
4 gennaio 2025
Non scritta su invito
Risposta di Jolliman
Good Morning,
Thank you for taking the time to share your feedback. I’m sorry to hear that your delivery experience has not met your expectations. We understand how frustrating delays can be, and I apologise for any inconvenience this has caused. Please be assured that we are always working to improve our delivery process and will pass your comments on to the relevant team for review.
Kind Regards
Jolliman Care Team
Purchase came up on the small size, quickly exchanged.
The size of my recent purchase came up on the small size. Ordered XL (44 in chest) was more like L (42 in). Returned item for exchange for next size, 2XL (46 in which fits exactly like a 44 in different jacket purchased from the same seller). Received exchange item within 2 weeks hence only taking one star off the possible maximum. Have been a customer of Jolliman for over 50 years now!
11 dicembre 2024
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Risposta di Jolliman
Good Morning T J,
Thank you for your continued loyalty to Jolliman over the past 50 years.We truly appreciate your feedback. We're sorry to hear that the initial sizing didn't meet your expectations, but we're glad to know that the exchange process was smooth and that the 2XL now fits perfectly.
Your experience helps us identify areas for improvement, and we'll certainly take your feedback into account to ensure more consistent sizing in the future. We value your long-term support and look forward to serving you again soon.
Thanks again for choosing Jolliman
Kind regards,
Jolliman Care Team
It was very straightforward and easy to…
It was very straightforward and easy to place an order online.
3 gennaio 2025
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Risposta di Jolliman
Good Afternoon Mr Dexter,
Thank you for your feedback, We're so glad to hear that your ordering experience was easy and straightforward. We aim to make shopping as simple and hassle-free as possible. If you need anything else, feel free to reach out. We look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
Easy to use website and to place an order
I had been looking for men's braces and found that many shops don't seem to stock them nowadays, but Joilliman does and is good at delivering orders quickly. I must admit, with the sales on, my order did get a little bit bigger than what I had originally intended!
2 gennaio 2025
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Risposta di Jolliman
Good Afternoon Mr Littleford,
Thank you for your wonderful review, We're so glad you were able to find the men's braces you were looking for with us. It’s great to hear that our fast delivery met your expectations.We completely understand how sales can sometimes lead to a few extra items making their way into the cart it's hard to resist. Thank you for choosing us, and we hope to serve you again soon.
Kind Regards
Jolliman Care Team
I’m very pleased so far can not wait…
I’m very pleased so far can not wait to see how good they will be can tell you more when I get them
2 gennaio 2025
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Fitzgerald,
Thank you for your positive feedback, We’re so glad to hear that you’re pleased with your order so far. We can’t wait for you to receive your items and hope they meet your expectations. Please feel free to let us know how everything turns out once you’ve had a chance to try them. We appreciate your support and look forward to hearing from you.
Kind Regards
Jolliman Care Team
I have purchased numerous cardigans for…
I have purchased numerous cardigans for my elderly father and unfortunately the zips seem to be of cheap quality and break. Its a shame because the cardigans look good quality, I have bought a few to replace the others but it gets costly. So its not ideal. They do not seem to last very long. They must be made cheaply somewhere
1 novembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mrs Munro,
Thank you for your feedback, and I’m really sorry to hear about your experience with the zips. We understand how important it is to have reliable, durable products, especially when caring for loved ones. We take quality seriously, so we’ll be sure to look into the issue with the zips to see if there's a way to improve them. We truly appreciate your continued support and understand your frustration with having to replace the cardigans. If you'd like, feel free to reach out to our customer service team where they would look further in to this for you. Thank you again for bringing this to our attention.
Kind Regards
Jolliman Care Team
Good quality items at very reasonable…
Good quality items at very reasonable prices
1 gennaio 2025
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Risposta di Jolliman
Good Afternoon Mr Maclaren ,
Thank you for your kind review. We're thrilled to hear that you're happy with the quality of our items and the prices. We always strive to offer great value to our customers. We appreciate your support and look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Good products
3 dicembre 2024
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Risposta di Jolliman
Good Afternoon Mr Farwell ,
Thank you for your review. We’re so glad to hear you’re happy with the products. We appreciate your feedback and look forward to serving you again in the future.
Kind Regards
Jolliman Care Team
for the best go to Jolliman
for the best i will all ways go to JOLLIMAN.
23 dicembre 2024
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Risposta di Jolliman
Good Afternoon Mr Davidson-Hayton,
Thank you so much for your loyal support , We’re thrilled to be your go-to choice, and we’ll always do our best to provide you with the best products and service. We truly appreciate your trust in us and look forward to serving you again.
Kind Regards
Jolliman Care Team
All straightforward
All straightforward. My only observation is that your product listings seem muddled. I founf telescopic ladders while searching for a sweater.
21 dicembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Green,
Thank you for your feedback, We appreciate you taking the time to share your thoughts. We apologise for the confusion you experienced while browsing. We’ll definitely take a closer look at our product listings to make sure they’re better organized and easier to navigate. Your input is valuable to us as we strive to improve the shopping experience. Thanks again for bringing this to our attention.
Kind Regards
Jolliman Care Team
Risposta di Jolliman
Good Afternoon Mr Vickers,
Thank you for your kind words, We're so glad to hear that you found our service efficient and professional. We strive to make every experience seamless and enjoyable for our customers. We appreciate your feedback and look forward to serving you again soon.
Kind Regards
Jolliman Care Team
NOT SO JOLLIMANS RETURNED AN ITEM PLUS…
NOT SO JOLLIMANS RETURNED AN ITEM PLUS THE COST OF POSTAGE , KEEP PHONE AMD THEY SAY THEY SENDING A REFUND BUT TO NO AVAIL THIS HAS BEING GOING ON FOR SUCH A LONG TIME
SO BEWARE WHEN YOU SEND ITEMS BACK BEWARE
YOU NOW MY NUMBER
20 dicembre 2024
Non scritta su invito
Risposta di Jolliman
Dear Mr Bernstein ,
Thank you for your feedback,we sincerely apologise for the inconvenience you’ve experienced. We understand your frustration with the delay in processing your refund, and we’re sorry for any confusion caused. We’ve reviewed your account, and it appears that a credit note was issued, but we can confirm that the refund has now been processed and should appear in your bank account within the next 24 hours. Please let us know if you encounter any further issues, and we’ll ensure that everything is resolved promptly. We truly appreciate your patience and understanding, and we’re committed to providing you with the best service going forward.
Kind regards
Jolliman Care Team
Delivery charge ??
While the order process was simple and fully understandable and precise i found the delivery pricing confusing. Standard delivery - Free - 7 to 10 days'
Express delivery - £8.99 - 2 days.
I selected Express delivery but when payment page was offered it showed - postage and packing £11.99.
Why the difference ?
Therefore I selected free delivery but am dissapointed with this invisible cost being added at checkout.
18 dicembre 2024
Non scritta su invito
Risposta di Jolliman
Good afternoon Mr Hawke ,
Thank you for taking the time to leave us a review. I can confirm we are offering free delivery up until Christmas. Express Delivery is a cost of £11.99. I do apologise for any confusion caused.
Kind Regards
Jolliman Care Team
I ordered via telephone
I ordered via telephone, the person taking the order was pleasant, efficient and helpful.
17 dicembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr McLeod, Thank you so much for your kind review.We're thrilled to hear that your experience with our team was positive and that our staff was able to assist you efficiently. We truly appreciate your feedback and look forward to serving you again soon.
Kind Regards
Jolliman Care Team
Very good just what I wanted was on the…
Very good just what I wanted was on the website 🙂
15 dicembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mr Wooley, Thank you for your great review. We're so glad to hear that you found exactly what you were looking for on our website. We appreciate your feedback and hope to serve you again soon.
Kind Regards
Jolliman Care Team
Delivery Options
Disappointed that the delivery options weren’t clearer. It was only when I’ve got the confirmation email that it stated delivery is 7-10 days so unlikely to get here for Christmas. I would have paid for express delivery if it had been made clear but I wasn’t given the option
13 dicembre 2024
Non scritta su invito
Risposta di Jolliman
Good Afternoon Mrs Jameson,
Thank you for your review, We sincerely apologise for the confusion regarding the delivery options. We understand your frustration, especially during the holiday season.After tracking your order i can see that your order arrived on the 18th of December, We appreciate your feedback about the delivery information not being clearer upfront. We will certainly review this to ensure customers are fully aware of their options at the time of ordering.Thank you for your understanding.
Kind Regards
Jolliman Care Team
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