Johnson Fitness Recensioni 

We got the Bowflex SelectTech 552 And are getting a voucher for less than a 1/3 of the cost of them from just 1.5 years old. FAIL

Been having trouble getting a refund as they charged me twice for a treadmill. One with a finance loan, which is the one I wanted to go with in the first place and 2nd on my credit card. They claimed that they refunded me on my credit card, which this did not. Tried to speak with multiple people in the Des Moines area, but this has been going on for almost a month and no refund. I filed a chargeback, but am having issues with this as well. I spoke with a corporate worker as I did not know where else to turn. I was then threatened by this lady that my warranty would be revoked because of this. I explained to her that they were paid via the finance loan. Again she continued to threaten me that they would revoke my warranty because I am asking for my money back when I was charged twice. I have been given minimal help and it seems like it has been an on-going cycle. I have tried my best to be calm and know that things take time. Wells Fargo has been less then helpful in this matter since they financed me. At this point once I was threatened by whomever this lady was, wish I could remember her name, I will no longer plan on shopping with this company again. It sucks that a decent experience has turned into this. I hope that the issue is remedy at some point, but once I was threatened and told all this misinformation by someone at corporate I guess I will continue to just wait and hope Wells Fargo will help, but I would encourage them to go through a different loan servicer.

What Customer Service? It doesn't exist.
Purchased the Horizon Indoor Cycle 7.0. The unit was faulty straight out of the box, the motor to control resistance is faulty. Contacted support (int.) and they told me to submit a ticket online, which I did. Got a phone call a few days later which sounded quite promising that I'd have the bike repaired pretty quickly. It's been >two weeks and I have had no communication from them. I tried to call the customer support line, doesn't matter what option you choose, you always get directed straight to voicemail !

Brand new $950 (that was after the half price special) cycle straight out of the box and it's a lemon.

I purchased the Horizon Andes 7.1 Elliptical for a premium price, expecting a high-quality product. However, it has never worked from day one.

- Bluetooth is completely inactive – No device can detect it, making their promise of app connectivity meaningless.
- Essential performance metrics are missing – Watts, RPM, and Distance do not display at all.

The manufacturer, Johnson Health Tech. GmbH, sent a replacement console, but it made no difference—the trainer is still unusable. Fitshop and Johnson Health Tech. respond slowly, taking days or even weeks to reply.

For such an expensive product, this is completely unacceptable. I expected far better quality and customer service. Avoid this machine and brand if you want reliable fitness equipment.

I have been purchasing many thousands of dollars of gym equipment from Leesburg Johnson Fitness for over 9 years. Yesterday I had an assault bike delivered and assembled. Luis is my go to Fitness Equipment representative. He is hands down the best, most responsive, customer oriented salesman i have ever met, bar none!

My treadmill is 2x years old and has stopped running.
I booked a service ticket and it said $100 service call.
Receive an invoice for over $600 to service and fix.
I have to pay this amount to have someone come and inspect and fix.
If I pay a service calll and labour just under $200 I will have to pay this again when they bring the parts needed.
This all sounds very expensive.
I can understand a service fee but should be able to fix on spot knowing what treadmill it is!!
I dont understand paying over $600 before someone will even inspect.
Disappointing
I should never have recommended this company to a friend that also bought one

I bought an elliptical machine from this company which I need for physio preparation before a vital leg surgery I’m due to have. Time sensitive as the surgery is a month away, I looked around for exactly the right looking machine but unfortunately this awful company was behind the sale (they sell on Decathlon so you dont at first realise). The machine arrived broken, they took weeks to respond to my efforts to reach out, they sent an engineer with second hand parts to replace the broken ‘brand new’ parts ,they did not repair, then when I demanded a replacement they took weeks more, they tried to tell me that the free replacement installation was part of the compensation for my troubles, they initially tried to put the onus onto me for not getting in touch properly, then admitted that they still send out the wrong contact details because of a change of ownership over a year ago…. they have now put me in the very real position of not being physically ready for surgery and being left with partial leg paralysis. They are not interested in making any significant compensation and finally said ‘well if you’re not happy give it back’ … awful company. Avoid all products and all business

Brought a treadmill from Bowflex and was sent a defective one. Johnson group wont sent the defective console and keeps on delaying shipment for last six months.

They won’t return or replace treadmill either. They want me to fight with local dealer and local dealer want to get it done with Johnson group.

Overall poor customer support and shady business. I will be filing a lawsuit against them.

Wow.

JOHNSON HEALTH (Bowflex/ Schwinn) is hands-down the fitness retailer of the year!!

Bought their BOWFLEX C6 exercise bike through their website so my wife could build enough strength for cancer surgery after already having had months of chemotherapy. Also bought their extra cushioned seat because the cancer has taken away any natural cushion she once had.

Turns out BOWFLEX sent a defective seat slider to attach upgraded seat.

Ok.
Alright.
We asked for a new one.

BOWFLEX (JOHNSON HEALTH) told us it was out of stock and not available for two and a half months (Precisely when she needs the bike).

Suggested they think outside the box. Suggested they cannibalize a-n-y of the thousands of bikes just sitting in their in their supply chain for the seat slider so the girl with cancer could use the bike that she needed that we already paid for.

(JOHNSON HEALTH is using our money…why can’t we use our bike?)

JOHN HOWELL of Johnson Health customer service completely ignored that...but generously informed us that they would allow us to return our useless-as-a-rock bike for a measly return fee of $155 plus 20% more to re-stock.

To sum up - BOWFLEX sent a sick women an $875 exercise bike that wouldn’t work. Then declined to make A-N-Y effort to solve the problem they themselves created…and finally closed with “Sure we’ll take it back but it’s gonna cost you $315"

Who says Ebenezer Scrooge isn’t alive and well and working for Chairman PETER LO at BOWFLEX / JOHNSON HEALTH in Cottage Grove Wisconsin!!

Merry Merry John Howell and Peter Lo! May the spirit of Christmas past visit your dreams this year so that you might once again come to know the simple difference between right and wrong…

Bought a Johnson Treadmills less than 2 years ago and the belt is gone. Been trying to get through to customer services but to no avail. Very disappointed. Bought the equipment in Costco and I surprised Costco known for their quality will stock a product of this quality. Save your money and get a different product

Purchased an elliptical... Matrix commercial unit refurbished. The inbuilt video display unit comes up with error code 04B0 after 5 mins of use. Johnson fitness are uncontactable. They just don't answer their phone... Hopeless customer service and attitude. Save your money and shop elsewhere.

Johnson Fitness and specifically Matrix is basically selling expensive JUNK that doesn't work. Don't overpay for this CRAP. I have purchased (2) expensive top end stationary bikes and both have needed constant repair. And complaints are no use. Matrix must have the worst quality control of any fitness equipment manufacturer.

Johnson fitness malaysia: bad service.
Bought spinning cycle Brandnew, used only one time the motor spoilt.
Warranty replace me with another motor but it's spoilt one. Warranty takes months. Service person only appear after 6pm to my house. Requested to come at business hours but only coming after 6pm. Already waited months, issue is not settle yet. Very very bad service. Question on quality and warranty?

I would strongly recommend against purchasing from this company. A non-functioning elliptical (the resistance was not working, which is the whole point of an elliptical) was left in my home (incorrectly installed and then not tested by the installers) and it took me 10 days and around 30 phone calls to have the issue addressed. The sales supervisor Steven with whom I spoke for a $200 delivery fee refund was rude and disingenuous, boasting that refunds are at his absolute discretion and that he would not issue one. He said that the machine was assembled so the fee stands, even if the assembly was incorrect resulting in a non-functioning machine. When I stated that I paid $200 to have to not spend time on the installation, but instead I have spent a total of 7 hours troubleshooting and reaching out and coordinating repairs, he said he had final say over refunds and that the only person above him is the president of Johnson Fitness who doesn't deal with this type of issue. I was shocked at the condescension and lack of acknowledgement of the two-fold mistake on their delivery team's part. I would never ever purchase from them again and strongly recommend against purchasing from them. Also know that when you're seeking customer service, you are going to get bounced around between Johnson Fitness Sales Team, Johnson Fitness Warranty Team, Johnson Health Tech, Horizon Fitness, Third Party Installers, and Third Party Repairers (hence the 30 frustrating phone calls). SAVE YOURSELF THE HASSLE AND RUDENESS AND AVOID THIS COMPANY.

I bought a Matrix CXC Indoor Training Cycle with a CXC LCD console from Johnson Fitness (Pasadena, CA) for $3,044 for Christmas for my wife. The bike is well made but the console is horrible! It displays pedal RPM and heart rate but not bike speed, as most indoor exercise bikes do. Moreover, the light that displays the information stays on very briefly and is essentially useless. The reps at Johnson Fitness tell me that no other console will work with this bike. In light of the price paid, this is unacceptable.

I bought a Synca Kagra massage chair from scott Hawkins in 2022. I was given a 3 year warranty on the chair. I started having minor issues with the rollers in June 2023. I called and spoke to a Phil at the rt 22 showroom where I purchased the product. He was pleasant on the phone and reconfirmed that the issue was under warranty. He told me someone would call to set up an appointment. I waited 3 weeks and called back. I spoke to another guy who told me there was no order in the system. He again took my information and told me that basically they do not have any technicians to fix these things but one of there installers could probably come over and figure it out. This made me feel uncomfortable. Anyhow, he advised that they were busy and that the installer would call me to come take a look at it. Again waited 3 weeks and no one called. I realize now that I was sold a bag of goods with a warranty that they cannot honor. I would highly recommend that you do not use this company because they have no integrity.

Avoid Johnson Fitness and Matrix, both of which are commonly owned. A Matrix A30 elliptical was delivered to and installed at my home on November 1, 2023—the installers determined, while testing this A30, that it is defective. Johnson Fitness/Matrix is refusing to issue me a full refund and remove this defective Matrix A30 from my home without imposing a 25% restocking fee. Put simply, Johnson Fitness/Matrix wants to punish me—the customer—for its delivery of a defective product. Avoid!

I bought a 250000php eleptical and I am moving , I want a tech to move which they say they do. Two visits to store and three Tex to Tex Cust service no response. This company a fraud.

Be careful when ordering from this company and changing your mind. I ordered a treadmill. I opened the box and changed my mind about keeping it. It was unused and its original condition and re-sealed in its original packaging. I requested a return. The company said that as I have opened the box and broken the seal, they cannot arrange a free return and I will have to return it at my cost.

Just purchased a matrix treadmill for the home.
First, we have been using it for 2 weeks.
Absolutely love it! I know it’s more expensive than the big box store units but, you get what you pay for.
Next the experience at the store was great.
Dawson and Dale were great.
Everything happened exactly the way they/ we
planned.

I would recommend Johnson Fitness with a 5 star rating.

Rob Newman
Naperville, Illinois