Jill Health Recensioni 

281
TrustScore 4 su 5

4,1

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Scopri cosa dicono le persone

Valutata 5 stelle su 5

I am very satisfied with this Health service. I find it to be very professional and very prompt to respond to any inquiries you might have. When I have received any prescription it always has preci... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I like your old website dashboard much better. The new one is too confusing and I find extremely limiting when trying to make a decision on buying a product, which in the end I end up not buying becau... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

This program has been so wonderful and successful. For an introvert, the ability to do almost everything virtually is amazing. The nurse practitioners and doctors are incredibly knowledgeable and answ... Leggi di più

L'azienda ha risposto

Valutata 5 stelle su 5

I would definitely still recommend Jill health aside from all these negative reviews. Yes you can tell that the company is on the newer side but this hasn’t bothered me. They provided me a weight loss... Leggi di più

L'azienda ha risposto

Dettagli dell'azienda

  1. Venditore di prescrizioni mediche online
  2. Servizio di assistenza sanitaria domiciliare

Scritti dall'azienda

We’re the only fully online Canadian telemedicine service built for women. That means you get healthcare solutions and free appointments from the comfort of your home. It means we accept public and private insurance. It means we ship everything to you for free. Currently covering sexual health, weight loss, contraception, dermatology, hair loss and migraines.

Solutions for your body, simplified.

Scritti dall'azienda

Prescriptions Simplified: Your Health's Best Ally
Browse our treatment options and choose the one that interests you. You’ll be asked to complete an online medical consultation, providing our medical team with the information they need to determine if the treatment is right for you.

Women’s healthcare personalized to you.

Trusted by over 250,000 Canadians.

Free canada-wide discreet shipping.

Informazioni di contatto

Weight loss that works with your body.

$89 to get started $59/mo for ongoing care

4,1

Molto buono

TrustScore 4 su 5

281 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Non risultano inviti alla recensione recenti

Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative

Ha risposto al 100% delle recensioni negative ricevute

Solitamente risponde entro 2 settimane

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

4,1

Tutte le recensioni

(281)

38 recensioni negli ultimi 12 mesi

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Su Trustpilot, le aziende non possono offrire incentivi o pagare per nascondere le recensioni. Le recensioni sono le opinioni dei singoli utenti e non di Trustpilot. Leggi di più

Valutata 1 stelle su 5

Their doctors don’t give you enough…

Their doctors don’t give you enough information about the medication - almost got hospitalized because they switched me from Medication A to Medication B with the same dose. Turns out you need to titrate up slowly again, they didn’t even mention the risk. And after stopping their service, no matter how many times I hit the damn unsubscribe button or ask them to remove me from their email list, I will still get emails from them.

10 gennaio 2025
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Risposta di Jill Health

I'm truly sorry to hear about this experience — both the serious medical concern and the ongoing email frustration. Safety and clear communication around medication are fundamental, and I understand how alarming and unacceptable it is to feel misinformed about your treatment. I also hear your frustration about the unsubscribe issue, and you shouldn’t have to keep asking.

Please reach out to me directly — my name is Joe, and you can contact me at help@jill.health. I will personally investigate both your care experience and ensure you're fully removed from our mailing list. Your feedback is being taken seriously, and again, I sincerely apologize for the distress this has caused.

Valutata 4 stelle su 5

Review

Got back to my questions relatively quickly.
Pharmacy was very helpful and got back to me in a very timely fashion and answered all my questions.

11 maggio 2025
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Risposta di Jill Health

Thank you for your feedback! We're glad the pharmacy team was able to respond quickly and helpfully. If you ever have more questions or need assistance, we're always here to support you.

-The Jill Health Team

Valutata 5 stelle su 5

Great!

Wonderful people, helpful and supportive

11 maggio 2025
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Risposta di Jill Health

We really appreciate your kind words! It means a lot to know our team made a positive difference. We're here to keep supporting you every step of the way!

-The Jill Health Team

Valutata 5 stelle su 5

Great company!

Easy to use, fast response time from the team. Had a personal phone call to discuss my options. Really felt taken care of to start my prescription. And feel supported and monitored during my time using Jill Health

20 febbraio 2025
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Risposta di Jill Health

Thank you so much for your kind words! We’re really glad you felt supported and well cared for throughout your journey with Jill Health. That personal touch is super important to us, and we’re here for you every step of the way!

-The Jill Health Team

Valutata 5 stelle su 5

Easy to order

Easy to order, no issues

3 febbraio 2025
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Risposta di Jill Health

Thanks for the awesome feedback! We're glad ordering was easy and hassle-free for you. If you ever need anything else, we’re here to help!

-The Jill Health Team

Valutata 5 stelle su 5

Weight Loss Services

Jill Health assisted me with my weight loss goal. A variety of disciplines were available to consult as needed. Medication ordering was seamless and on time. Follow ups were appreciated. My experience was very positive and happy to report that I reached my goal.

9 maggio 2025
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Risposta di Jill Health

Thank you for sharing your fantastic experience! We’re thrilled to hear that Jill Health supported you every step of the way with seamless medication ordering and helpful follow-ups. Congratulations on reaching your weight loss goal — that’s truly inspiring! We’re here whenever you need us next.

-The Jill Health Team

Valutata 5 stelle su 5

Have been with Jill Health for over 2…

Have been with Jill Health for over 2 Years !!! BEST support , service !!!! Go NOWHERE ELSE !!!!!!!

8 maggio 2025
Non scritta su invito
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Risposta di Jill Health

Wow, thank you so much for being with Jill Health for over 2 years! We’re beyond thrilled to have your trust and support. Your enthusiasm seriously made our day — we’ll keep working hard to keep you happy! Here’s to many more years together! 🚀

-The Jill Health Team

Valutata 5 stelle su 5

The program is amazing

The program is amazing! All the support is wonderful

8 maggio 2025
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Risposta di Jill Health

We’re so happy to hear you found the program amazing and the support wonderful! Providing that level of care and encouragement is what drives us every day. Thanks for being part of the journey!

-The Jill Health Team

Valutata 5 stelle su 5

Very professional and easy to…

Very professional and easy to communicate with.

8 maggio 2025
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Risposta di Jill Health

Thank you! We're glad to hear you found us professional and easy to communicate with. We’re here to make your experience as smooth as possible—feel free to reach out anytime!

-The Jill Health Team

Valutata 5 stelle su 5

Best decision ever!

This program has been so wonderful and successful. For an introvert, the ability to do almost everything virtually is amazing. The nurse practitioners and doctors are incredibly knowledgeable and answer questions thorough. The support is really tailored so that if you want extra support it's there but you don't feel overwhelmed with people breathing down your neck. This program has honestly changed my life.

28 aprile 2025
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Risposta di Jill Health

Thank you so much for sharing your experience! We’re thrilled to hear how the virtual format and tailored support have made a positive difference—especially for those who appreciate discretion and flexibility. Our team strives to provide knowledgeable care without overwhelming you, and we’re here whenever you want extra support. Don’t forget, we also offer a range of other services to help you on your wellness journey—all delivered with the same care and privacy you’ve come to expect. We’re honored to be part of your life-changing experience!

-The Jill Health Team

Valutata 3 stelle su 5

Customer service response time

My only complaint is response time! Each account has a medical inbox but the fact that they are not
Monitored seems a little silly so that is a little disappointing and the email response time is very slow
As well from the pharmacy team.

14 aprile 2025
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Risposta di Jill Health

Thank you for sharing your experience — we truly appreciate your honesty. We’re sorry to hear that our response times and inbox monitoring didn’t meet your expectations. We understand how important timely communication is, especially when it comes to your health.

Please know that we’re actively working to improve our response times and ensure all medical inboxes are monitored more closely. Your feedback helps us prioritize these improvements. If you have any urgent concerns, please don’t hesitate to reach out directly to me so we can assist you promptly. Ask for Joe in your next communication.

Thanks again for your patience as we work to provide a better experience.

Valutata 5 stelle su 5

Excellent fulfillment

Excellent fulfillment

7 maggio 2025
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Risposta di Jill Health

Thanks so much for the 5 stars! We’re glad to hear everything went smoothly with your order — our fulfillment team will love the shoutout. Let us know if there’s ever anything more we can do for you!

-The Jill Health Team

Valutata 5 stelle su 5

Jill Health makes my life easy

Using Jill Health is so easy. The online pharmacy takes care of everything, I just need to answer a few questionnaires each month and my prescription gets sent right to my door. I've been using them for almost two years. Very convenient and good prices.

8 maggio 2025
Non scritta su invito
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Risposta di Jill Health

Thank you so much for the kind words! We're thrilled to hear how seamless and convenient your experience with Jill Health has been — that's exactly what we aim for. Two years and counting — we truly appreciate your trust in us. We’ll keep working to make your care simple, affordable, and supportive every step of the way!

-The Jill Health Team

Valutata 1 stelle su 5

This company is truly a scam

This company is truly a scam. I was simply inquiring about Latisse eyelash serum, put through all my info, but ultimately decided not to go through with it because it was too expensive. Received an email back in March from a “virtual care coordinator” that I was missing info and to click the link to proceed giving all my details. So it’s very clear from that email that they have my correct email on file and very clear that I did not move forward ordering anything from them, because they didn’t even have all my info! Well it’s almost May now, I checked my credit card and see I have a charge from them in March for $210. I contacted them to ask what this charge is, and they tell me they need to jump on a call with me because they have a typo in my email on file versus the email I was messaging them from (it was in fact the exact same email) and they need to talk to me to verify my details. I’m sorry what? If there was a typo in my email, I would have never received that email back in March. I even sent them a screen shot of that email. They refused to tell me over messages what the charge was for, for “security reasons”. Funny because they can prescribe things over messages without a phone call, but can’t tell me what a charge is for. Then I was told I’d be transferred to their supervisor and that just never happened. Needless to say, if they can’t tell me what they changed me for, it’s a scam and I reported it with my credit card company.

29 aprile 2025
Non scritta su invito
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Risposta di Jill Health

Hello, thank you for sharing your concerns. I’m sorry to hear about the frustrating experience you’ve had. We take such matters very seriously and want to get to the bottom of this for you.

Please reach out to me directly at help@jill.health — my name is Joe, and I will personally look into your account and clarify the charge as well as the communication issues you experienced. Our goal is to ensure transparency and resolve this promptly.

Thank you for your patience, and I look forward to assisting you.

Valutata 5 stelle su 5

5 Stars

Hello
I have been dealing with Jill's health for months, I find them compassionate, they listen to all my questions and always let me know my bloodwork is fine. I find them and the pharmacy on top of everything. I cannot say anything bad about them they have always been great to me.

19 marzo 2025
Non scritta su invito
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Risposta di Jill Health

Thank you so much for your kind words and positive feedback! We truly appreciate your patience, and we apologize for the delay in responding to your review. It means a lot to hear that you find our team compassionate and attentive. We're here to support you every step of the way and look forward to continuing to provide you with great care.

Valutata 1 stelle su 5

No refund- unclear policies, automatic renewal 200$

They send you the 200$ every 3 months automatically and they don't refund. Really not clear in their policies.

20 febbraio 2025
Non scritta su invito
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Risposta di Jill Health

Hi Genevieve, I hope all is well. If you are ever looking to cancel a subscription you can email us at help@jill.health, and we would be more than happy to assist you.

Valutata 2 stelle su 5

Jill Health's Pricing and Pharmacy Policies Lost Me

I have been a customer of Jill Health for weight loss twice. My first experience, starting in February 2023, was positive overall, though the process of getting onto GLP-1 medications was a bit slow. I appreciated having a 40-minute conversation with a Nurse Practitioner (NP) to address my questions, which made me feel comfortable moving forward. Unfortunately, I chose to discontinue in December 2023 due to supply shortages, which were beyond Jill Health’s control.

When I returned to Jill Health in September 2024 to restart GLP-1s, I noticed a significant change in their process. The signup was less personalized and felt impersonal—a blood test and a quick chat-based questionnaire, with no immediate option to connect over the phone with an NP. I had to push persistently to get my questions answered by an NP over the phone - I did not want to use the chat I wanted to connect with a human. While the conversation itself was fine, the overall experience felt much less supportive than before.
What ultimately led me to leave Jill Health as a customer was their pricing model and mandatory use of their pharmacy.

For example, Jill Health charged $495 for 4 vials of 5mg Mounjaro and $545 for 4 vials of 7.5mg. These prices are considerably higher than those offered by other pharmacies. Here’s a comparison:
* Costco:
* 7.5mg Mounjaro: $389.10 (4 vials)
* 2.5mg Mounjaro: $334.23 (4 vials)
* Shoppers:
* 7.5mg Mounjaro: $437.69 (4 vials)
* 2.5mg Mounjaro: $374.96 (4 vials)
I’ve since switched to another provider recommended by a friend. My experience with them has been exceptional—lower fees, better support, and the flexibility to obtain medication either directly from them or from my local pharmacy.
While Jill Health has some positive aspects, the shift in their approach and pricing made it hard to justify staying with them.

24 novembre 2024
Non scritta su invito
Valutata 1 stelle su 5

Lack of communication

Lack of communication. Lack of communication.Lack of communication.
No problem taking monthly fee though :)

4 dicembre 2024
Non scritta su invito
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Risposta di Jill Health

Hi there,
Thank you for your feedback. Please reach out to us at help@jill.health so we can address your concerns directly. We’re here to help and look forward to resolving this for you.

Valutata 1 stelle su 5

AVOID at all costs

AVOID at all costs. Attempted to sign up for their weight loss program. They kept changing consultation call, then "lost" bloodwork, then asked for 60$ monthly subscription in order to talk to them about moving forward. I didn't even get the results or know if I qualified. Avoid this SCAM of a company

14 novembre 2024
Non scritta su invito
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Risposta di Jill Health

We’re sorry to hear about your experience. Please contact us at help@jill.health so we can address your concerns.

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