Awful company do not be fooled by the London in the name! Ordered two dresses both appalling quality tried to refund, had to pay the return postage only to be left at customs and now being returned!... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Awful, after placing an order I emailed & tried to phone (number given not recognised) after 30 days my order arrived, it was very very poor quality & colour nothing like in the photos. Going by peopl... Leggi di più
L'azienda ha risposto
WARNING! Absolutely awful! DO NOT buy from here! Item was nothing like the image and to top it off you can only return at own cost to china or accept 10% refund and not ship at extortionate cost, so n... Leggi di più
L'azienda ha risposto
This company provides poor quality goods which are not standard UK sizes. They come from China - which is not made clear - and take 5-6 weeks. They ignore requests for refunds but miraculously reply... Leggi di più
L'azienda ha risposto
1,2
Pessimo
706 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 99% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Le persone hanno visualizzato anche
This company is fake
This company is fake. Do not use them. The quality of clothing is poor. They take several weeks to arrive from China and you cannot return any unsuitable items. There is no refund policy because you have to pay to return the items to China which takes weeks and is expensive. Jesse-London is based in China, nothing London or UK about it. It’s a con to reel you in. When I asked to return the items as they were not fit for purpose they told me not to bother, to regift them as the expense to return them would be more than the value of the items. A complete fraud. Do not use them.
10 aprile 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, delivery time, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the resolution offered to you.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
0 do not purchase anything i ordered 2…
0 do not purchase anything i ordered 2 combat pants on day i ordered them i was told delivery would be in 3 days its been 3 weeks and still haven't received the goods total scam saying it's london but this company is based in China, now I have to get in touch with my credit card to block this payment and get refunded total disaster!!!!
3 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery delay and concerns about your order. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take delivery and customer service concerns seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Stupidly thought company was based in…
Stupidly thought company was based in London because of the name...received dress after 2 weeks, was poor quality and sizing was awful...emailed for a refund only to be told has to be sent back to Asia and I have to pay or they could offer me £3.50 and I could keep the shoddy dress. Complete rip off ..don't use!
21 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the refund option offered and the return shipping arrangements.
We take feedback like this seriously and would like the opportunity to review your order and concerns in full. Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
If I could give a 0 star I would. SCAMMED
If I could give a 0 star I would. DO NOT ORDER FROM HERE. The communication with this company was awful and the item I received was a poor attempt at a fancy dress costume.
I waited a month for this dress to arrive and shows up in the incorrect size, although the size guide was followed, and the complete wrong fabric. I contacted to complete a return aware that shipping costs would be obscene, but as per THIER own return and refund policy the item was incorrect as of the wrong variant they are responsible for the shipping, boo.
The hassle I went through to attempt to return this and kept responding with the half arsed email they initially sent was RIDICULOUS. What is the point of their customer support? I thought they were suppose to help.
Morale of the story DO NOT ORDER FROM THIS CO
MPANY, if you want to keep your money and sanity.
I lost brain cells through the discussion with this scam business.
22 aprile 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, sizing, fabric quality, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the communication you received from customer support and the return policy referenced in your case.
We take feedback like this seriously and would like the opportunity to review your order and correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Oh my goodness
Oh my goodness, It should be zero. I wish I had looked at the reviews before buying from Jesselondon.
I agree with everything that the customers on here have already said. Its not even based in London- you have to send back returns to China- costing a fortune. Then they say , oh yes but you can keep the garment and get £15% back- but I do not want to keep the garment. It looks nothing like the one I ordered, the making of it is poor and its just like a pair of baggy trousers too long, they were meant to be cropped.
Unbelievable! Trouble is I feel like I have been scammed!
20 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the product quality, fit, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return costs and the refund option offered, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This Company Is An Utter Disgrace - AVOID!
I ordered a pair of cowboy boots for my husband’s birthday in April. I always read reviews before purchasing from a company I have not used before. However, on this occasion, as my husband knew what boots he was looking for, he googled ‘cowboy boots’ and he liked a picture of a pair that came up from Jesse London. I think this is the first example of how the company misleads potential customers. No-one would think that a company with this name would have a warehouse base in China. This demonstrates that from the outset, the company is trying to trick the customer by making them think that they are based in the UK.
We waited just shy of one month to receive the boots and having read the reviews after placing the order (due to the delay in receiving the goods), we were not expecting much. The boots were sent in a bag, not a box and there were no tags or labels on them. They were far smaller than the size 9 we ordered and the quality was poor - therefore, in no way a reflection of what was described on the website.
My husband contacted the company and was told that we have to pay the shipping fees to return the item to China. When he complained, he was told that he could keep the boots and would receive a 10% refund. This is completely unacceptable. The product is NOT what was advertised or described and this is the fault of Jesse London, NOT us. Why would my husband want to keep a pair of boots that don’t even fit?!
I have to laugh when I see the replies from Jesse London to reviews that have been written. They repeatedly express that they want to resolve the issues but this is simply not true. They have no respect for their customers or the money that Jesse London are in effect, stealing from them. I do not believe that this company is operating legally and I will be taking further action if a full refund is not given within the next 14 days.
20 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delivery time, sizing, packaging, and overall quality of the boots received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and the resolution offered, and we take feedback like this seriously.
We would appreciate the opportunity to review your husband’s order and the communication you have received in full so we can investigate this matter further. Please email us at info@jesse-london.com with the order number and any relevant details, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Item took really to arrive and when it…
Item took really long to arrive and when it did the quality was really poor and item did not match the picture of the product complete waste of time and money
20 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery time, product quality, and the item not matching the description or photos shown online. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Risposta di Jesse London
Hi,
We’re very sorry to hear that your experience left you feeling this way. Please accept our sincere apologies for any disappointment or inconvenience caused. We take customer feedback seriously and would appreciate the opportunity to review your concerns and see if there is anything we can do to help resolve the situation.
Please email us at info@jesse-london.com with your order number, and our team will look into this further for you.
Kind regards,
The Jesse London Team
Would say 0 starts if an option these…
Would say 0 starts if an option these lot are conmen avoid at all costs scumbags what they are .. what u order and what I get are nothing a like never seen anying as bad as what they sent won’t give me refund unless send to china at a cost off £40 to me 😂
19 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the product received and the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and the issues you’ve raised in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
This Company has to be banned from…
This Company has to be banned from trading ripping of customers who have problems with their items. I purchased from this company.
Boots badly packaged in plastic bag, no box for exspensive cowboy boots. They were crumpled and squashed on their journey from China.Out of shape but more importantly I can’t get my foot in the boots to small at the ankle.Promised me the earth to resolve this issue after dozen emails and pictures they offered me 15% off the retail price and for me to keep the boots that don’t fit and I cannot wear.
I never checked reviews before I bought this product Big Mistake, trust in what other people have experienced with Jesse London more like Jesse China!!! Stay away from this company Don’t buy a thing, if it’s wrong your going to get conned and have your money simply snatched away by this company and you’ll be just like me trying to warn others and report them to British trading standard. Is my next step if they don’t resolve my situation.
All i ask of them was to send me a returns label take accountability and refund us our money. But they say we have to pay shipping back to China there’s the catch and still received nothing from them.Ban this Company from trading now.!!!
20 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the packaging, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the resolution offered and the communication you’ve received so far.
We take feedback like this seriously and would like the opportunity to review your case in full. Please email us at info@jesse-london.com with your order number and any relevant photos or correspondence, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers
Wish I’d have read reviews before buying. I thought the company was based in London - it’s not! Their sizing is inaccurate. They say returns are easy…. But you have to pay to return to China and can’t do so anyway because they refuse to send you return details. Avoid at all costs!!!
Total scammers
2 aprile 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, return process, and communication around returns. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Shocking company advertise free returns…
Shocking company advertise free returns but you have To pay to return to China
19 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the return process and costs involved. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding our returns policy seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your concerns so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
I will be more cautious in future.
Ordered a pair of gents orthopaedic slip on clogs which looked good in the sales photo & description encouraging.
After awaiting 3 weeks for the delivery, to my horror upon opening the package I could not believe the quality of the shoes.
Absolute cheap tat !
When I ordered the shoes , within minutes I received an email from Jesse, London saying there would be a delay in delivery.
I immediately investigated the performance history of the company & to my dismay the reviews of the company were quite frightening , where numerous customers were portraying it as a scam.
I immediately contacted my Card company to see if payment had cleared.
Unfortunately , it had been taken & was recorded.
Additionally, there is no advise given when purchasing that goods need to be returned to China.
There is no question , in my opinion, Trading standards need to look into the validity of describing products & source of the goods & return policies accurately highlighted in their purchasing policy.
I will now be much more aware in future upon ordering through the internet.
Check out the History first !
19 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the delivery delay, product quality, and concerns about the return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding product expectations and return information, and we take feedback like this seriously.
Please email us at info@jesse-london.com with your order number, and our team will review your case and concerns in full so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Beware- this is a company to avoid
Beware - this is a company to avoid. They advertise a ‘hassle-free’ returns policy but it isn’t. They appear to be a Chinese business with a misleading London address. When they don’t acknowledge receipt of returns you are left with no goods and no money!
It feels like a scam.
19 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and upsetting this must have been, especially regarding the return process and concerns about your returned item. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns like this seriously and would like the opportunity to review your order and return details in full.
Please email us at info@jesse-london.com with your order number and any return tracking information available, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Scammers
As with similar reviews Jesse London is one to avoid. Their website is slick but don't let that deceive you - once you place an order they email saying due to 'high demand' there will be a delay in your order. This should have been made clear before placing an order. Ten minutes after emailing to cancel my order and demand a refund I got an update to say my order has now been processed! How convenient! I have emailed again to demand a refund or I'll contact my credit card company (Amex). Stay away!
5 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the delay notification and your cancellation request. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take concerns regarding order processing and customer communication seriously and would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Dreadful company,I bought a £37 dress…
Dreadful company,I bought a £37 dress and the return coat would have been £25 .This advertising is misleading and the quality of the articles poor.
18 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, especially regarding the return costs and product quality. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
AVOID AVOID AVOID!!!!
AVOID AVOID AVOID!!!!
My husband purchased a suit from these scam artists which I can only describe as tacky cheap overpriced and wouldn't even wear as pyjamas. They offered 10% refund and to keep the suit... keep it for what (plus it didn't fit) then they offered 15% or to send it back to China at his own cost to get full refund. But the return address on label is a London address.... makes no sense!! He is still battling with them now. They should be ashamed of themselves as this is clearly what they do take your money in exchange for unwearable items then refuse to refund you unless its at your cost again!!!!
17 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the quality, sizing, and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return instructions and refund options offered, and we would like the opportunity to review your husband’s case in full.
Please email us at info@jesse-london.com with the order number, and our team will review the matter so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
It’s one star as you can’t put a minus
It’s one star as you can’t put a minus! Avoid at all costs, apparently my items are still waiting for clearance in china so I’ve no chance of a refund! It’s a joke of a company. I wish I had read these reviews before ordering.
17 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this situation must be, especially regarding the delivery delays and refund concerns. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and shipping status in full.
Please email us at info@jesse-london.com with your order number, and our team will investigate this further so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Ripping people off
Ripping people off, they should be shut down, wish I’d bothered to check reviews before ordering, scam you’ll get nothing like what the pictures are and quality is shite, and the return process means you’ll not bother.
16 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointed and frustrated you are with the product quality and return process. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We take feedback like this seriously and would like the opportunity to review your order and concerns in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Please Stay well clear of this scam…
Please Stay well clear of this scam company, there product is cheap tacky and expensive, and have major issues with there sizing, I bought a pair cowboy boots, the boots were crumbled and badly wrapped in plastic, No Box to protect them. But they badly made and would not fit, now they want me to return them to China, they offered me 10% discount to keep boots that don’t fit absolutely madness. Don’t be curious and buy from this company, this company should be struck off the internet, as non genuine.
17 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, especially regarding the sizing, packaging, and overall quality of the boots received. Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return process and refund offer, and we would like the opportunity to review your case in full.
Please email us at info@jesse-london.com with your order number, and our team will review your case so we can work toward a fair resolution for you.
Kind regards,
The Jesse London Team
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.