Two months down the line 30emails later. A dress they sent that was faulty with a broken zip. I requested a refund £40. The company ignored this request even though I sent photos & sent me replacement... Leggi di più
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Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Do not buy from this company. I ordered a dress which took 6 weeks to arrive, from China of course, even though the company appears to be London based. The quality was absolutely dreadful so it coul... Leggi di più
L'azienda ha risposto
Shocking company an item purchased has still not arrived 3 weeks later tried cancelling the order as the event has now passed but keep sending emails saying it’s on its way. They said I can get a refu... Leggi di più
L'azienda ha risposto
Proports to be a UK company, but warehouse & goods come from China. This leads to lengthy arrival timing, vastly different sizing & an appalling customer service for returns. Do not use.
L'azienda ha risposto
1,2
Pessimo
690 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Wouldn’t even give 1 star
Wouldn’t even give 1 star, absolutely shocking company and a wonder how they’ve not been shut down. Ordered a suit jacket and it was nowhere near what was advertised. Material was shocking, stitching didn’t line up, 2 sizes too small and not the right colour. I requested a return and refund and instead they sent another jacket without even checking with me. That one arrived after the wedding I bought it for and was exactly the same as the first jacket. I requested to return both items multiple times to which they offered 10% refund, then 15% then 20%. Eventually they provided a return address, a Chinese warehouse, that would cost just as much as the jackets (one I didn’t ask for) to return. They think their company policy, that the customer should cover return costs takes priority over consumer rights law. They should cover the return cost when an item is falsely advertised. It’s clear I’m not the only one from these reviews although apparently according to their website they have 4.7 out of 5 for reviews, another bit of false advertising. Reported to trading standards and hopefully they investigate this scamming company.
15 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing, and appearance of the jackets received, as well as the difficulties you encountered with the return and refund process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the replacement item being sent and the concerns you have raised about return shipping arrangements and communication.
We take concerns like this seriously and would like the opportunity to review your order, the items received, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Appalling Customer Service – Refusing Refunds for Faulty Goods!
Do not buy from Jesse London! If your items arrive damaged, they will ignore your consumer rights and try to force you into accepting unwanted replacements.
I ordered an item that arrived completely frayed, faulty, and of incredibly poor quality, not to mention the wrong colour and pattern! I immediately sent photographic evidence and requested a full refund and a return label. Instead of processing my refund, they completely ignored my request and dispatched an unauthorized replacement, even though the event the clothes were meant for had already passed.
When I formally rejected the replacement and demanded my refund under consumer rights, customer service sent me a generic, copy-pasted script:
"According to our records, a replacement item has already been arranged and dispatched... We kindly ask you to accept the delivery once it arrives."
I replied again, making it explicitly clear that I would be refusing delivery and wanted my money back. They responded by copy-pasting the exact same script a second time! They completely refuse to read emails or honor basic consumer rights.
This company's customer service is an absolute joke. I am refusing the delivery and have been forced to initiate a chargeback with my bank to get my money back. Avoid Jesse London at all costs unless you want your money held hostage by a company that relies on automated scripts instead of actually helping customers!
6 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the condition, quality, and appearance of the item received, as well as the handling of your refund request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the replacement process and your dissatisfaction with the communication you received from customer service.
We take concerns like this seriously and would like the opportunity to review your order, the photographs provided, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
There is no such thing as free returns…CON
There is no such thing as free returns you have to return back to China or Asia at a huge cost also all the sizing is completely wrong. I would not recommend this company to any one it is a complete farce do not be fooled into thinking they are based in London they are not.
20 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the sizing issues and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction regarding the return shipping arrangements and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Terrible quality
Ordered suit and it took for ages to arrive and when it did it was terrible. Nothing at all like it was described. £65 down the drain. Stay away from it at all cost
6 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery delay and the quality of the suit received compared to your expectations.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback and understand your dissatisfaction with the item received.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
The company won’t accept returns
The company won’t accept returns.
Jesse London does not reply to customer emails so therefore you cannot return items. They advertise a return policy. However, it appears this policy equates to ignoring customer contact.
The quality of the goods is not as advertised.
A Chinese based company ripping off customers.
Shame on them 🤬
3 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you, particularly regarding the product quality, your concerns about the advertised images, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback in detail.
We take concerns like this seriously and would like the opportunity to review your order, the return details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items and labels, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Terrible scam company
Terrible scam company. I ordered a ladies dress suit and a casual jacket. The material of the suit was sweatshirt material and was dreadful. The jacket was miles too small and the cuffs were 2 inches short. I paid for Return to them for a refund. My parcel is now stuck in Chinese customs. Jesse of London (China!!) Refuse to contact customs to establish the duty due and refuse to pay it. My carrier insists the duty is due by the recipient Jesse of London. I have had strings of emails purporting to being helpful but they are basically ensuring my return never arrives so that they don't need to refund. Disgusted by them! Don't EVER buy anything from them. I even tried to email Chinese Customs myself but 2 emails to 2 separate custom departments were refused to be accepted. So Chinese Customs know the problems but will not engage to help. To Jesse of London do not dare reply to this post with you fake conciliatory concern. You are scammers!!
1 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality, sizing issues, and the difficulties you have encountered with the return and customs process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the handling of the return shipment and the ongoing delays relating to customs clearance.
We take concerns like this seriously and would like the opportunity to review your order, the return tracking information, and all previous correspondence in full. Please email us at info@jesse-london.com with your order number, return tracking details, and any relevant documentation, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I wouldnt even give it a one star I…
I wouldnt even give it a one star I wish I had read the reviews before I ordered.
Ordered linen shorts which came from china and they were not linen and totally see through. Am now battling to try and return them and get my money back. They advertise that the product is in stock from London with roayl mail delivery when in fact its all false
5 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality and material of the shorts received and the difficulties you have encountered with the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the delivery information and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the product received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Avoid
Cheap, poor quality and absolutely nothing like the pictures. Reading the returns policy, items must be returned to china. You have to email to return items and a response isn’t forthcoming. Avoid!
I’m still waiting for an email response.
5 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the differences between the items received and the website images, and the delays in receiving a response regarding your return request.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the returns process and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Another pseudo-London company; returns to China only
Bought a raincoat; took about 3 weeks to arrive; sizing completely wrong. Offered 50% discount to buy another one and keep the original coat. Have to return to China.
How is it legal for a company to put 'London' in its name and not have a UK address?
Only reason I have put a star on is that the response from customer services has been prompt.
5 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the delivery time, sizing issues, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also appreciate your acknowledgment of the prompt communication from our customer service team and thank you for taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the sizing issue, and the options provided in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Vile company how it still trades i do…
Vile company how it still trades i do not know.. same old responses described in other reviews
AI product pictures awful material
Returned as i do not want 10 %or 20% of refund why? The god awful clothes cannot be worn
Will be reporting to watchdog or whoever uncovers these sham con artists
I have the london return label pictures when its a factory thousands of miles away
Jessiechina do not send a response to this stating your willing to help because you arent so leave it to the legal side as i wont stop till my money returned i have enough evidence of your fakery ! Lesson to self read reviews before ordering
There are some disgusting people trading in this world shame on you
5 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how upsetting and frustrating this situation has been for you, particularly regarding the product quality, your concerns about the advertised images, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback in detail.
We take concerns like this seriously and would like the opportunity to review your order, the return details, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items and labels, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
It took 4 weeks for my item to be…
It took 4 weeks for my item to be delivered. And the quality is nothing to write home about.
They also make it impossible to return unwanted item. They request I have to write them first, and if approved by them, I need to send it to their warehouse in China at my own cost (postage and customs).
This is definitely the first and the last time I am ordering anything from this company
3 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality of the item received, and the difficulties you encountered with the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return requirements and associated shipping costs.
We take feedback like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Same as the rest of the reviews…
Same as the rest of the reviews portrays to be a uk based company even the package arrived with a return address of London on it. Although it took ages to arrive but is a British 48hr postage.
Poor quality- says return to Asia when I ask to return or keep for 10% I pushed back they offered 15%. I’ll return it to the return address on the parcel - very poor customer service. Fake fronted website
4 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, product quality, and your concerns about the returns process and customer service.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding the return information provided and appreciate you taking the time to share detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order, the return request, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I Have Posted On Trustpilot A Few Weeks…
I Have Posted On Trustpilot A Few Weeks Ago !! This Is A Scam Company !!!! After I Posted My Last Review The Company Got In Touch ! To See How They Could Help !! I Replied Saying I Wanted To Return The Jacket Because It Wasn’t As Advertised ! And Would Only Fit A Child ! And I Would Like To Return The Item !!!!! It States On The Website Easy Returns ! Which Is Rubbish !! I Sent Another Couple Of Emails !! Not Heard Anything !! Do Not Deal With This Scam Company !!!
15 aprile 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the quality and sizing of the jacket received and the difficulties you encountered while trying to arrange a return.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your concerns regarding communication after your previous review and your dissatisfaction with the returns process.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
I have received the same shocking…
I have received the same shocking experience. I wasn’t aware the items are shipped from China I thought it was a uk based company. The dresses ordered are of such poor quality I didn’t even try them on. When contacting customer service they have offered me 15% money back if I keep them. I feel like they are scammers the quality of the dresses on the site do not match the real item. I will be taking this matter further
1 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the quality of the dresses received and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund option offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order, the products received, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the items received, and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Dresses are fabulous
Dresses are fabulous, comfortable and hide all the right bits! I decided to keep all three that I’d ordered for choice for a wedding. Not overly good quality ( not lined ) but as they are dresses that won’t be worn very often it was enough to pay.
I did start to panic as the dresses took awhile to arrive but good communication from seller who assured me where the parcel was up too. Would use website again and recommend.
4 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that you found the dresses comfortable, flattering, and suitable for your wedding occasion, and that you decided to keep all three.
We also appreciate your honest feedback regarding the quality and delivery time. We understand that waiting for an order can be worrying, and we’re pleased our customer service team was able to keep you updated throughout the process.
Your feedback is incredibly valuable to us as we continue working to improve both our products and customer experience. Thank you again for your recommendation and support — we truly appreciate it.
Kind regards,
The Jesse London Team
Dont buy
Got £8 (20%)refund instead of me paying £40 return postage and packing on a £40 dress and ending up with nothing .nothing at all like the pictures.wont let me put pics on,but take my word for it (wish I could put pics on).been intouch with them again,20% is most they will refund,disgraceful company
3 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how disappointing and frustrating this must have been, particularly regarding the appearance and quality of the dress received compared to the images shown online, as well as your concerns about the return costs.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We appreciate you taking the time to share your feedback and understand your frustration with the outcome of the refund process.
We take concerns like this seriously and would like the opportunity to review your order and any previous correspondence in full. Please email us at info@jesse-london.com with your order number, photographs of the item received, and any relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
AVOID ‼️‼️
Waited 2 weeks for delivery. When arrived cheap quality. Asked for a refund was offered 10% then 15% discount. I will never wear the shoes so wanted a refund. Was told I had to send back to china at my own expense. Avoid this website.
30 maggio 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery time, product quality, and the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the refund options offered and appreciate you taking the time to share your feedback.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Utter scam
Utter scam, AI Chinese factory company. I received an Immediate email saying they are a small family company who has a delivery delay trying to fulfill orders when in reality the delay due to delivery from China. Next, after receiving the dress it is clear the photo advertisement is an AI photo which does not resemble the dress in any way, completely different colours, extremely poor fabric and no structure.
When I contacted them for a refund thinking they had delivered the wrong dress!! They assured me it was correct dress and difference in appearance due to the ‘studio lighting’!!! Offering a refund if I post to factory in China recorded delivery knowing this costs more than the dress. Absolute disgrace of a company. Complete con, avoid at all costs!!!
Will report to Trading Standards.
3 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the delivery delay, the quality and appearance of the dress received, and your concerns about the returns process.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the explanation provided regarding the differences between the advertised images and the product received, and we appreciate you taking the time to share detailed feedback about your experience.
We take concerns like this seriously and would like the opportunity to review your order, the product images, and the previous correspondence in full. Please email us at info@jesse-london.com with your order number and any relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
Misleading returns process
Do not buy off this company. The clothes are not acceptable quality. The returns process is a joke and is not made clear on the website you have to return your item to Asia, which is very costly. They offer a 10,15 or 20% refund so you don’t have the hassle of sending items back yet state on the website they offer ‘hassle free returns’. Their customer service say all the right words but offer no real solutions. As they will no doubt reply to this review. It’s appalling they can continue to operate in this way.
3 giugno 2026
Non scritta su invito
Risposta di Jesse London
Hi,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must have been, particularly regarding the product quality, the returns process, and your concerns about the information provided on our website.
Please accept our sincere apologies for the inconvenience caused, as this is not the standard we aim to provide. We also understand your dissatisfaction with the return options offered and appreciate you taking the time to share detailed feedback about your experience with our customer service.
We take concerns like this seriously and would like the opportunity to review your order and previous correspondence in full. Please email us at info@jesse-london.com with your order number and relevant details, and our team will investigate this matter further so we can work toward a fair resolution.
Kind regards,
The Jesse London Team
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