James Laurence Estate Agents Recensioni 86

FLAT 1, 100 WARSTONE LANE, B18 6DZ.

Very bad handling on MOULD issues. One of the window frame in our property, in the bedroom, is very poorly installed and they are trying to blame our “lifestyle issues”. None of the other windows have issues, or rooms with temperature or condensation.
We should have known before we moved as the property was freshly painted and air-con was in the bedroom. We didn’t think it would be this bad.
This has travelled to our furniture and has made us ill nonstop over 3 months, with a newborn in the room.
The agency..?
No response, or when they do respond, there’s no further actions and repairs. The heating to repair the condensation and airflow is rated very poorly, yet this would be “the solution”.

Very disappointed with the service of this agency and the landlord .
I hope future tenants of the property FLAT 1, 100 WARSTONE LANE, B186DZ see this before they rent it out.

Amazing experience from start to finish! Cannot recommend enough especially Tom who supported me throughout the entire process from viewing the property to completion! He would check in with myself and solicitors weekly to make sure everything was running smoothly and as fast as possible! Process took just over three months!!

My daughter was relocating to Birmingham due to work, we are not familiar with this city. However James Laurence, went above and beyond to find a suitable rental property in a lovely location for her. Their customer service skills are excellent. We were kept informed at all times during the process and the staff made it an enjoyable experience. Most professional and efficient Estate Agency I have ever come across.

Conveyance can be stressful but James Laurence did absolutely everything to make the process as smooth and as efficient as possible with excellent and regular communication as well as helpful and professional advice. Everyone in this company went above and beyond to make my experience very positive!
Would definitely use again!!

James Laurence Estate Agents have recently sold our rental property. Henry was pro-active and kept us informed every step of the way. I would not hestitate to recommend them as local letting agents and estate agents.

On July 25th, I lost my fob, which is essential for accessing my building and performing basic tasks like taking out the trash. I contacted Centric to request a new fob, and they responded via email asking for proof of my tenancy agreement, which I provided. However, days went by without any follow-up email from them. This situation was extremely stressful as I couldn't leave my apartment for fear of not being able to re-enter the building.

On July 29th, I decided to call Centric again. They informed me that I needed to contact my property management office, James Laurence, as they were supposed to handle the situation with Centric. I spoke with an employee named Anita Chow, who assured me she would assist. However, every time I called her, she said she was trying to contact Centric but was not getting a response. She also asked me to reach out to Centric directly, despite previously being told that James Laurence should handle the matter.

Today is August 2nd, and I still haven't received a new fob. This is unacceptable, and the lack of urgency from both companies has been frustrating. When I finally managed to speak with Anita Chow، again, she spoke to me with a cold demeanor, as if the issue wasn't important, even though I've been struggling with this for eight days. When I expressed my frustration and asked what she would do in my situation, she responded rudely, saying, "You're the one who lost it, not me."

Just now, I received a call from Lindsay, who informed me that I could get a temporary fob, but it would cost £50 until they could issue me a new one. This situation is both funny and strange—why wasn't this option mentioned from the beginning? Why only now, when they see that I'm extremely frustrated and upset?

this experience is a clear indication of extremely poor customer service from both Centric and James Laurence. They should know how to treat their customers better. This will be the last time I deal with these companies. If this is how they handle a simple issue, I can't imagine how they would respond to a more serious one.