After looking everywhere for wool mix rugs that fix our uniquely sized space, we ended up deciding on a custom sized rug from Jaipur Rugs based on one of their standard designs. The online quoting a... Leggi di più
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it took three attempts to get me a rug that was not damaged. Original rug came damaged, it was literally stabbed by a forklift and had holes through it, it was replaced again and same thing. Finally... Leggi di più
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Jaipur rugs lives up to its name for beautiful and designer carpets. Their online store is aptly supported by their sales team and Ruchika helped visualize and finalise the design as per our needs. On... Leggi di più
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I had bought a couple of rugs on sale and after receiving them, I felt I had not picked the right ones. I contacted their customer service and I cannot believe how prompt and helpful there were. After... Leggi di più
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Dettagli dell'azienda
Scritti dall'azienda
From traditional to contemporary, you'll find a variety of rugs in 10,000 plus designs and 1,000 plus colors that are ideal for every space. All our rugs are handmade by skilled artisans in India. Moreover, you can also customize and design your rugs with us. Make the most of free virtual consultations with our rug experts, who will guide you through rug selection and styling tips. Additionally, we provide FREE delivery. Our multiple secure payment methods guarantee that you can shop hassle-free. Swatches available
Informazioni di contatto
4,2
Molto buono
97 recensioni
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I bought a Jaipur rug thru lowes
I bought a Jaipur rug thru lowes. 5 months later, there are now actual bald spots in the rug. We are a family of 2, one dog. We take our shoes off in house, guests do the same. We vacuum the rug 3 times a week. It's in my living room.
Parts of the rug now have come up missing. Mostly where there is little to no foot traffic. Bald spots. Lowes says they won't take it back. Jaipur passes communication back to Lowe's. I paid a significant cost for this rug only to receive poor quality.
31 ottobre 2023
Non scritta su invito
Do not buy from here unless you want an old, discoloured rug
Ordered a rug from here as (being Indian) I really wanted an Indian designed/made rug. The rug design is lovely however the colours are quite faded in places - it looks a couple of years old rather than brand new. I tried getting in touch with the company and was directed to the rug care team. It took weeks to hear back and the response was to get the rug dry clean. Not sure why I should have to pay to dry clean a rug I have purchased new and when I asked this, once again I have had no responses. The phone numbers listed on the website do not ring so there’s no way to contact the business. All in all, a bad experience, I would not recommend them.
10 novembre 2023
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Risposta di Jaipur Rugs
Hello Ms Manjari,
Thank you for writing with your concern. We really apologize for the trouble caused. It is very disappointing and not the experience we wish our customers to have.
Having looked into your order we are pleased to see that since your review, you have been connected with a member of our customer support team, and your order is now replaced. Again we apologize for any initial difficulties, however, we are happy to see that this has been resolved for you.
Kind Regards,
Arpita Jain
Manager - Customer Support
The quality of the Rug is superior
The quality of the Rug is superior, the colour is very live and originals. I would like to mention that the weaving technique is too good. Very much satisfied with the hand knotted rugs.
1 novembre 2023
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Risposta di Jaipur Rugs
Dear Mahak, Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rug you own now.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Exceed expectations
You always exceed my expectations both with product and customer service!
Keep it up and looking forward to shop more!!
Thank you!
Jacob
P.S: Salman is always helpful and prompt in all the request over the years, he deserves the recognition!
1 ottobre 2023
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Risposta di Jaipur Rugs
Dear Jacob, Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rugs you own now. I’ll let Mr Salman know that you appreciated his assistance.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Excellent customer service throughout…
Excellent customer service throughout the process which was made a bit trickier as we were buying direct from the suppliers in India.
The quality of the rug is very good and looks lovely.
Thanks to all at Jaipur Rugs for thier assistance in this transaction.
6 ottobre 2023
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Risposta di Jaipur Rugs
Dear Mark, Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rug you own now.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Nice Rug and helpful staff
The web content is really nice and helps in selecting rug per one’s choice. Mohammed Salman has helped end to end over whatsapp - from order acceptance, payment processing, to keeping advised on the order status. The courier service was good, timely delivery. I received the rug as i thought. Am happy with the rug and the process.
3 settembre 2023
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Risposta di Jaipur Rugs
Dear Mr Anupam Bose, We are happy to hear that our team provided you with excellent service. I will make sure that M. Salman receives your feedback which he has earned.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Ruchika from the customer support team…
Ruchika from the customer support team was held helpful. He helped me with the shortlist and end to end delivery.
Good job. Keep up the amazing work!
10 agosto 2023
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Risposta di Jaipur Rugs
Dear Mr Kunaal Dudeja, We are happy to hear that our team provided you with excellent service. I will make sure that Ms Ruchika receives your feedback which she has earned.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Doormat
Received the quantity of Doormats on time. The quality of rugs is very good and looking very nice.
The staffs of Jaipur Rugs are coordinating very well.
Thanks a lot.
1 luglio 2023
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Risposta di Jaipur Rugs
Dear Ramesh M, We really appreciate you taking the time to share your valuable feedback about our product and service. We hope the beautiful rug you have bought will energize your space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
Excellent experience with Jaipur Rugs
Jaipur Rugs were excellent in the whole process of purchase and post purchase.
It has been a pleasure working with them and highly recommend!
30 giugno 2023
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Risposta di Jaipur Rugs
Dear Adhiswar TA, We really appreciate you taking the time to share your valuable feedback about our product and service. We hope the beautiful rug you have bought will energize your space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
The personal service provided by…Urvashi
The personal service provided by Urvashi is unparalleled. She patiently made sure that we found something matching with our decor, a carpet which was of the appropriate size and fitted our budget too! We are surely going to enjoy using this carpet from Jaipur Rugs
27 giugno 2023
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Risposta di Jaipur Rugs
Dear Deepak, Thank you for your valuable review and sharing the overall experience of buying a rug. We are delighted to hear that you are cherishing the rug you own now. I’ll let Ms Urvashi know that you appreciated her assistance.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Great collection?!!very good variety
Great collection?!!very good variety. the team was extremely helpful.
7 giugno 2023
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Risposta di Jaipur Rugs
Dear Priyanka Sheth, We really appreciate you taking the time to share your valuable feedback about our product and service. We hope the beautiful rug you have bought will energize your space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
Right colour right size and looks good.
just got my rug on time, right colour , delivered to the door in Australia. well done couldn't be happier with my rug. They did need prompting on the odd occasion but all in all good service and quality . Cheers John Mac
15 maggio 2023
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Risposta di Jaipur Rugs
Dear John McIntyre, Thank you for your review, we’re so glad to hear that you are happy with the overall experience of buying a be-spoke rug and found our team helpful. We hope you will cherish the bespoke handwoven white rug that you have bought.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Great service and great product
Great service, quick delivery for a bespoke product. Good Communication. Client is thrilled with the product.
3 maggio 2023
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Risposta di Jaipur Rugs
Dear Penny McMillan, Thank you for your review, we’re so glad to hear that the new owners of the bespoke hand tufted rug loved the final outcome. Its the result of the efforts that we all have put in, including you. :-) We hope your clients will cherish the blue custom rug that they now own...
Look forward to a continued association...
Regards
Arpita Jain
Manager - Sales
Will surely order again!
Received my rug on time. Very good quality and exceptional customer service especially by Urvashi. They offered free door to door delivery and also took care of the import duties. Will surely order again.
2 maggio 2023
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Risposta di Jaipur Rugs
Dear Faaria Mariam, Thank you for your review, we’re so glad to hear that you are happy with the overall experience of buying a rug and found our team helpful. We hope you cherish the Kasbah rug that you have bought. I’ll let Ms Urvashi know that you appreciated her assistance.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Lost and found
I had ordered a rug and paid for express delivery so I could carry it overseas with me. I was quite put off to receive the wrong rug and the (nameless) customer service person who I was in whatsapp contact with initially, did not respond to messages.
Fortunately, Salman's name and number were listed on the website and he was quick to respond and follow through with tracking the missing rug.
Since I had run out of time to have the carpets swapped, I asked for direct delivery to my address overseas at no extra cost to me (Frankly, this should have been offered by the company).
I did need to send a few reminders but the final delivery was quick and efficient.
I am very pleased with the product and would consider purchasing again.
13 aprile 2023
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Risposta di Jaipur Rugs
Dear Ms Priya, Thank you for your honest review. This was certainly not the experience we intended for you as our valued customer and we sincerely apologize for the same. We have taken your feedback internally with team and stakeholders to ensure we prevent this from happening again.
I will make sure that Salman receives your feedback which he has earned, alongwith a loyal customer like you.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Great quality and service.
4 aprile 2023
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Risposta di Jaipur Rugs
Dear Rahul Jhaveri, We really appreciate you taking the time to share your valuable feedback about our product and service. We hope the beautiful rug you have bought will energize your space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
Experience was great because…it was a real great human experience
Experience was great because communication was great and Urvashi Thakur very professional and always available and patient even though we were on two different time zones.
13 marzo 2023
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Risposta di Jaipur Rugs
Dear Rose, Thank you for your review, we’re so glad to hear that you are happy with the overall experience of buying a rug and found our team helpful. We hope you cherish the Tussore and Aurora rugs that you have bought. I’ll let Ms Urvashi know that you appreciated her assistance.
Look forward to serving you soon again.
Regards
Arpita Jain
Manager - Sales
Amazing customer service
Amazing customer service, delivery, great collection and absolutely great quality of products.
15 marzo 2023
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Risposta di Jaipur Rugs
Dear Snowflake, We really appreciate you taking the time to share your valuable feedback about our product and service. We hope the beautiful rug you have bought will energize your space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
The delivery was awful
The delivery was awful. Inspite of raising the issue, i still had to follow up. The customer service from Jaipur rugs just didn't do anything.
13 marzo 2023
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Risposta di Jaipur Rugs
Dear Mr Nitin, Thank you for your order with Jaipur Rugs and for sharing your experience with us. We're sorry to hear about the issue you faced with our delivery partner Bluedart and our customer support team. This was certainly not the experience we intended for you as our valued customer and we sincerely apologize for the same. We have taken your feedback internally with team and stakeholders to ensure we prevent this from happening again.
Arpita Jain
Manager - Sales
So many designs to choose from
Amazing design. Highly recommended if you really want to change the appearance of your home.
3 marzo 2023
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Risposta di Jaipur Rugs
Dear Haaris, We really appreciate you taking the time to share your valuable feedback about us. We hope the beautiful rug you have bought will energize your home space. We look forward to serving you again soon.
Arpita Jain
Manager - Sales
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