I purchased an electric pro rider golf trolly some 12 years ago, it served me well until the drive shaft broke. As my old one served me extremely well I decided to purchase a new one, which will ho... Leggi di più
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Review for 5000BTU Air Conditioning Unit I have just received it so I cannot review its functionality but I will review the fact that on the website it’s shown as a standalone unit. There is n... Leggi di più
Received faulty air con unit. Cannot speak to anyone at this company, phone number a joke. Emailed and eventually got a reply from advisor Bee. Arranged for them to collect. First courier didn’t turn... Leggi di più
Placed an order for 5000 btu air conditioner and was sceptical if it was a scam, as they are out of stock almost everywhere in the UK. Never had any dealings or heard of this company befor... Leggi di più
Dettagli dell'azienda
Scritti dall'azienda
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Informazioni di contatto
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, Regno Unito
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
3,8
Molto buono
476 recensioni
Nessuna traccia di inviti alla recensione precedenti
Questa azienda non ha mandato inviti ai suoi clienti, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 37% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
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So easy to order and delivery prompt
So easy to order and delivery prompt, had a question for the support guys and was also answered very promptly. Very easy to use the website, very informative website. All you need to choose an AC unit for your requirements. The AC unit is absolutely fantastic, the model i chose not only cools the required room but the cool air drops down to the next floor also. Love it.
2 luglio 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Kieron,
Thank you for your fantastic review! We're so pleased to hear the ordering process was smooth, your queries were answered quickly, and that the website made it easy to choose the right AC unit. It’s great to know the model you picked is working so well — sounds like it’s doing a brilliant job!
We really appreciate your support.
—The Jack Stonehouse Team
Very poor quality product
I ordered a Cyrus 3m Banana Cantilever Parasol Garden UV Protection (Blue) on the 10th May and I received it within a week. Sadly by the 8th July the cord to wind up the umbrella had broken. I contacted the company to advise them of this and request a replacement part / complete umbrella. Sadly they would not / could not do either so offered me a 20% refund as I could not return the umbrella without the original box which I had stupidly thrown away in the belief the umbrella would last more than a few weeks. Lesson learnt there! I am so disappointed with all aspects of this purchase and subsequent treatment so felt it was important to alert others. However should you still choose to buy it please, please keep the box. You will thank me as when it breaks you can send it back.
8 luglio 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Mark,
We’re really sorry to hear about your experience with the parasol and completely understand your disappointment. It’s certainly not the level of quality or service we want our customers to receive, and we appreciate you taking the time to share your feedback.
While we always try to resolve issues fairly, we understand the situation with the missing packaging made things more difficult. Your comments have been passed to our product team for review, and we’re sorry we couldn’t do more on this occasion.
If you need any further support, please don’t hesitate to get back in touch.
—The Jack Stonehouse Team
Excellent value
Excellent value, prompt delivery and extremely happy with my purchases. Will definitely use website for all future purchases.
9 luglio 2025
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Risposta di Jack Stonehouse
Hello,
Thank you for your fantastic review! We're so pleased to hear you're happy with your purchases and the service — it means a lot that you'd choose to shop with us again.
We really appreciate your support!
—The Jack Stonehouse Team
Good quality item swiftly delivered
Good quality item swiftly delivered
8 luglio 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Jonathan,
Thank you for your great feedback! We’re so pleased you’re happy with the quality and speedy delivery — we really appreciate your support.
—The Jack Stonehouse Team
Staff are pleasant to talk to and did…
Staff are pleasant to talk to and did what they said they would do.
8 luglio 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Ian,
Thank you for your kind words! We’re really pleased to hear you had a positive experience with our team — your feedback means a lot.
Thanks again for taking the time to leave a review.
—The Jack Stonehouse Team
I had a random enquiry
I had a random enquiry regarding my golf trolley which I thought was a shot in the dark. However, Bilan, called me with a solution having picked up on my email.
Great service and one very happy customer.
7 luglio 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello David,
Thank you for your kind feedback! We’re so pleased to hear Bilan was able to help and turn your enquiry into a positive experience — we’ll be sure to pass on your lovely comments to her.
We really appreciate you taking the time to leave a review.
—The Jack Stonehouse Team
These trollies are amazing value for…
These trollies are amazing value for money. Delivery was quick and when it came I unpacked it and assembled it following the instructions which was really easy. When putting it together I realised they had sent me an all black trolley but I had ordered black and red, I emailed customer service and they gave me the option of either collection and replacement or 15% discount. The speed in which they which they dealt with the issue was very quick. I took the trolley out for 2 rounds of golf before I then charged the battery and it coped fine, even at the course I played which is very hilly. I am extremely happy with this purchase and would definitely recommend it to anyone wanting to buy an electric golf trolley.
18 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello David,
Thank you for your detailed review — we’re so pleased to hear you’re happy with your golf trolley and that it’s handled the hills with no trouble! We’re also glad our customer service team could resolve the colour mix-up quickly and offer you a choice that worked for you.
Thanks again for the recommendation — we really appreciate your support!
—The Jack Stonehouse Team
The customer service received today…
The customer service received today from Asaf was outstanding. Nothing was too much trouble. In all honesty I rarely write reviews however on this occasion I felt compelled to. Asaf’s attention to detail, polite manner and professionalism was outstanding. First class customer service thank you
27 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Lisa,
Thank you so much for your kind words — we’re really pleased to hear Afaz made such a great impression. It means a lot that you took the time to leave a review, and we’ll be sure to pass your feedback on to him.
Thanks again for your support — we’re always here if you need anything in future.
—The Jack Stonehouse Team
Positive details in constructing our…
Positive details in constructing our awning.
When our awning arrived ( the day after we placed our order) it came in a sturdy, very long, box with straightforward directions. The advice that was given by staff was to make sure you have two people to attach the awning to the wall.......good advice but it was straightforward once we had set the levels ( spirit level and a thick pencil), two step ladders and a drill.
25 giugno 2025
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Risposta di Jack Stonehouse
Hello John,
Thank you for your detailed review! We're really pleased to hear your awning arrived quickly and that the installation went smoothly with the help of our guidance. It’s great to know everything worked out well — and we really appreciate you sharing your experience and tips!
Thanks again for your support.
—The Jack Stonehouse Team
I bought the Pro Rider Trolley Dec 24
I bought the Pro Rider Trolley Dec 24, and very happy with the product. One of the elastic straps broke and having contacted Afaz in Customer Services, a new part, was sent within days, no questions asked. Excellent Customer Service
26 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Jon,
Thank you for your kind review! We’re really pleased to hear you’re happy with your Pro Rider trolley and that Afaz was able to get the replacement part sent out so quickly. We’ll be sure to pass on your feedback to him.
Thanks again for taking the time to share your experience.
—The Jack Stonehouse Team
Excellent customer service
Perfect,and great customer service from Afaz Miah
He went that little bit further to help me with my issue.
Many thanks
Thanks again.
26 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Lee,
Thank you for your lovely feedback — we’re so pleased to hear Afaz was able to go the extra mile for you. We’ll be sure to pass on your kind words to him!
Thanks again for taking the time to leave a review.
—The Jack Stonehouse Team
Great customer service and speedy…
Great customer service and speedy response. Bilan was great and dealt with my issue very professionally and in a timely manner.
14 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Anz H,
Thank you for your kind feedback! We’re so pleased to hear Bilan was able to help and that your issue was resolved quickly and professionally — we’ll make sure your comments are passed on to her.
Thanks again for taking the time to leave a review.
—The Jack Stonehouse Team
Afaz in customer service was great
Afaz in customer service was great! My radiator cover was delivered with one screw missing, but he called me, checked which screw it is and posted it out next day delivery.
23 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Miss Cook,
Thank you for your kind review — we're really pleased Afaz could step in and get everything sorted so quickly for you. It’s great to hear the missing screw didn’t cause too much hassle, and we’ll be sure to pass on your feedback to him! Thanks again for your support.
—The Jack Stonehouse Team
Amazing customer service- thank you
24 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Gail,
Thank you for the kind words! We’re so pleased to hear you had a great experience — your support means a lot.
—The Jack Stonehouse Team
Who knew they stocked so much stuff!
I only needed some tent pegs, but in a bit of a rush and something that wouldn't bend.
Great robust product. Simple as that.
Easy transaction - thanks JS
23 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello,
Thanks for the great review! We’re glad you found exactly what you needed — and that the tent pegs did the job. We really appreciate your support and hope to help you again soon.
—The Jack Stonehouse Team
Risposta di Jack Stonehouse
Hello Andy,
Thank you for your kind words! We’re really pleased to hear you’re happy with the quality and value of your pop-up gazebo — we hope it gets lots of use this summer.
Thanks again for your support!
—The Jack Stonehouse Team
Excellent service
Excellent service; very quick delivery and great customer service; thank you
2 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Jill,
Thank you for your great review! We’re so pleased to hear you were happy with the quick delivery and service — your support means a lot.
Thanks again for choosing Jack Stonehouse.
—The Jack Stonehouse Team
Mobility scooter repair
My new Pro Rider mobility scooter would not go, emailed company who organised to pick the scooter up it has been quickly repaired just waiting for delivery back. This company has been very very efficient and friendly.
2 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Paul,
Thank you for your kind review — we're really pleased to hear that everything was handled efficiently and that our team could get your Pro Rider scooter sorted so quickly. It’s great to know the process has been smooth and friendly throughout.
We hope the scooter is back with you soon and running perfectly.
—The Jack Stonehouse Team
Mirror arrived damaged
Mirror arrived damaged, was collected and a replacement was arranged immediately, great communication and customer service
13 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Leanne,
Thank you for your lovely feedback — we're really sorry the mirror arrived damaged, but we're so pleased our team could get a replacement sorted quickly for you. It’s great to hear the communication and service met your expectations.
We really appreciate you taking the time to leave a review!
—The Jack Stonehouse Team
Avoid this place like the plague
Avoid this place like the plague. Bought my son a bike which was improperly assembled. It broke within 3 weeks and caused my son to have a severe accident. When I contacted them they asked me to dismantle it and send it back in the original packaging which I obviously don't have, or they offered a 20% refund. Absolutely disgusting. My son has been left without a bike and I've been left out of pocket. DO NOT BUY FROM THIS COMPANY
10 giugno 2025
Non scritta su invito
Risposta di Jack Stonehouse
Hello Jessica,
We’re truly sorry to hear about your experience, and we’re especially concerned to learn your son was injured — we sincerely hope he’s recovering well.
This is far from the standard we aim to deliver, and we completely understand your frustration. We appreciate you taking the time to share this feedback and have passed it on to the relevant team for urgent review.
If you’re still in need of assistance, please do get back in touch with our customer service team — we want to make sure this is looked into properly.
—The Jack Stonehouse Team
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