Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
3,2
8 recensioni
Ha risposto al 25% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
The fact that I was so reluctant to order because of all the bad reviews is so sad because I am absolutely in love with the dress! Quick shipping (even sent out a day earlier than their original dispatch date), the dress is stunning and high quality material, exactly how it looks on the photos. The bad reviews seem to be regarding returns but if you read the policy properly it's very clear in my opinion.
Amazing outfit 🤍 Had so many compliments definitely will be purchasing from you again !!!
The shop is denying me my most fundamental right as a consumer here in the UK: exercising my 14-day right to return. And then it tries to denny another right… self expression and informing people THAT IS A SCAM 🤣
I will leave a comment every day if necessary. I have also gathered 3 other people who have been harmed by this scam company. We are quite a few, and we are going to take legal action toward everyone who is supporting THIS HUGE SCAM.
Risposta di Ivyroseuk
Hello Angela
We’re sorry to hear that you feel this way, but we would like to clarify the situation accurately for anyone reading your review.
You were offered a full refund as a even though the item you purchased was marked as final sale. We explained this clearly and promptly in our communication.
We take consumer rights very seriously and always follow UK regulations. We have never denied you the ability to leave a review or “self-express”; we simply responded with the correct information and offered a resolution.
We understand that misunderstandings can happen, and we remain fully transparent. If you would like to complete the refund that was already offered, you are welcome to contact us directly so we can finalise it for you.
Our goal is always to resolve issues fairly and respectfully, and we are happy to assist with the completion of the refund at any time.
Thank you,
Ivy Rose
Terrible customer service! Had to pay £20 for a return! Only give you 3 days from the day you recieve it to return it as well!!!! Otherwise you don’t get a refund.
Terrible brand. Dress was ok. Did not fit so wanted to send it back due to the item during on the sale that it states in the TINNIEST writing you can’t get refund only exchange for a more expensive dress.
Order a set but didn’t receive any tracking or anything from them trying to contact but no response
Bought a stunning dress for the races after weeks of searching . Paid extra to get it as fast as possible. Received the dress and it has a hole in . I’ve tried my best to contact them regarding a replacement or refund and I’m getting no joy at all ! It’s very disappointing as it was £75
None existent customer service .
Would not recommended as your stuck with damaged items and out of pocket
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Le aziende possono raccogliere recensioni tramite inviti automatici. Queste recensioni sono etichettate come verificate perché è ovvio che si basano su esperienze reali.
Scopri di più sui diversi tipi di recensioni.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.
