Ordered something from this site came not as described spoke to the company and they expect me to either just buy something else, which might not be as discribed either or send back at my costof £30 �... Leggi di più
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
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Scopri cosa dicono le persone
Just got fabulous new Orla waterproof coat. Perfect but a bit small - so maybe order one size larger than you’d expect. Great customer service though - couldn’t have been more helpful. A very fast re... Leggi di più
I ordered a few dresses which, when they arrived, were cheap and badly made. I asked them for return address etc, and they said I had to return them to China, which cost £35!! That was a year ago, st... Leggi di più
The clothes received have no resemblance to the clothes ordered.....terrible quality and poorly made! Website gives confidence in a returns procedure but it doesn't result in a good experience. Expen... Leggi di più
2,7
Scarso
516 recensioni
Ha risposto al 33% delle recensioni negative ricevute
Solitamente risponde entro 24 ore
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Amazing customer service
Was unhappy with the dress & they were so helpful and responsive to emails straight away. Thank you so much again
15 dicembre 2025
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Do not order from this site
Do not order from this site
I ordered 2 dresses which were very cheap looking and the material was not luxurious at all. The return address is China so very expensive to do a return and they don’t make it easy at all.
I later found out the dresses were on Temu at a fraction of the cost.
Do not waste your money
14 agosto 2025
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Wrong size ordered
I ordered a dress. I was kept up to date with the processing and tracking of my order. When I receive the dress it was lovely but a little tight (turns out I'm bigger than I thought lol!). I contacted the company and they immediately responded and offered me a 100% credit for their store so I could re-order a larger size.
13 dicembre 2025
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Great service
Great service! I had an issue with my address and they fixed it right away. Very professional. Dress just arrived and it’s lovely! Will order again.
13 dicembre 2025
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I’m giving 5 stars as the garment I…
I’m giving 5 stars as the garment I ordered is nice. I will say to order a size bigger as they come up on the smaller size. They have offered to send out a larger size so can’t complain.
12 dicembre 2025
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Risposta di Ivy Luna
Dear Ms. Pemberton,
Thank you so much for your review! We’re delighted to hear you love your garment and appreciate your helpful note about sizing. We’re also glad we could assist with sending out the larger size, your satisfaction means everything to us.
Kind regards,
Team Ivy Luna
THIS COMPANY SHOULD NOT BE TRADING
THIS COMPANY SHOULD NOT BE TRADING: Shoddy goods, when you want to return the items you have more chance of going to the moon.I eventually sent them back to the delivery address on the label as they would not send any details for return. I did a chargeback on my credit card eventually to retreive my money. BE WARNED.
19 settembre 2025
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Risposta di Ivy Luna
Dear Ms. Philips,
We’re truly sorry to hear about your experience. Our team has sent you an email with a solution to resolve this matter as quickly as possible. Please check your inbox (and spam folder just in case) so we can make things right for you.
Kind regards,
Team Ivy Luna
I bought the long green check dress…
I bought the long green check dress which is cheap polyester, printed and has a white inside liner which looks terrible.
It is stiff, tight and does not look or flow anywhere like the pictures. - clearly made with AI.
I hope this deters someone from buying it. Customer service so far has been good. Although I haven’t processed a refund with them as yet, still ongoing.
10 dicembre 2025
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Nice design and good fit
Nice design and good fit. Overall a smooth shopping experience.
9 dicembre 2025
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Would give a no star rating
Would give a no star rating. AVOID AT ALL COSTS - TOTAL RIP OFF SCAMMERS
10 novembre 2025
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customer service is great
customer service is great, really responsive.
9 dicembre 2025
Non scritta su invito
Shocking cowboy company
Shocking cowboy company. Don’t buy. The website clothing looks amazing but reality is it’s cheap rubbish from China. You have to pay to ship back to Asia. Then the goods don’t get released from customs and they come back to you. The company sends endless emails if you want to return offering discounts. In the end I went for a chargeback on my credit card. The website appears uk but it’s not. There’s a photo of a shop in London which doesn’t exist. Stay well away. I’m sending my rubbish items to the charity shop. It’s seriously awful! Takes months to sort!
9 settembre 2025
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Risposta di Ivy Luna
Dear Ms. Scriven,
We’re truly sorry to hear about your experience and understand your frustration. We’ve already reached out to you via email with a proposed solution and would love the opportunity to resolve this for you as quickly as possible.
Please check your inbox (and spam folder, just in case) — our team is ready to help make things right.
Kind regards,
Team Ivy Luna
BE WARNED cheap,nasty not well made…
BE WARNED cheap,nasty not well made clothing .dont be fooled by pictures. You can not return unless you pay to be sent back to china which dose not say on there returns.They have a shop in london cant send them back there.There trick if to offer you a % off but you won't wear them trust me.STAY AWAY .And if you notice on reviews they only reply back the hand full of happy customers and that's because they give them a gift card for more rubbish.
29 novembre 2025
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Risposta di Ivy Luna
Dear Alison,
Thank you for sharing your feedback. We’re truly sorry to hear that your experience wasn’t as expected. Our team has already reached out to you by email with a personal solution to resolve this matter. We kindly ask you to review that message so we can assist you further and make things right as quickly as possible.
Kind regards,
Team Ivy Luna
Risposta di Ivy Luna
Dear TL,
Thank you so much for your lovely review! We truly appreciate your kind words and are delighted to hear you’re happy with our service. Your satisfaction means the world to us.
Kind regards,
Team Ivy Luna
Company is based in China dont use ĺ
Company is based in China. Everything is posted from China. You have to return it back to China. The quality of the customer service is non-existent. They are not a registered company in England therefore, they are avoiding tax. Which pretty much gives you a sum up of their ethics? Give the impression that they are A UK company use UK models very prime very proper. However. They are not do not buy from this company. The there are not to be trusted
5 dicembre 2025
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Risposta di Ivy Luna
Dear Ms. Fenwick,
Thank you for taking the time to share your thoughts. We completely understand your concern and would like to clarify that Ivy Luna is a UK-based company, with our main warehouse located in Asia to support international logistics and faster stock availability.
All orders, returns, and customer support are managed directly by our UK team, ensuring every customer receives proper assistance and care. We’re truly sorry if any part of your experience felt unclear — transparency and trust are very important to us.
If you’d like, our customer service team would be more than happy to review your order and assist you personally.
Kind regards,
Team Ivy Luna
Bizzare company - 10/10 would not recommend
They made me write a 5-star review so I’d (finally) get a partial refund for a product that didn’t fit.
Avoid this brand like the plague, returns costs you £30+ the entire thing is not worth the hassle.
Getting responses from the customer care team that avoid your enquiry altogether, ignoring your request for a refund and then offering a random £100 credit note instead.
Most bizzare shopping experience
5 dicembre 2025
Non scritta su invito
Risposta di Ivy Luna
Dear Ms. Dooley,
Thank you so much for your lovely review! We truly appreciate your kind words and are delighted to hear you’re happy with our service. Your satisfaction means the world to us.
Kind regards,
Team Ivy Luna
Quality is decent and the fit is true…
Quality is decent and the fit is true to size. No complaints.
3 dicembre 2025
Non scritta su invito
Risposta di Ivy Luna
Dear Ms. Walker,
Thank you so much for your review! We truly appreciate your kind words and are delighted to hear you’re happy with our products. Your satisfaction means the world to us.
Kind regards,
Team Ivy Luna
Terrible company
Terrible company. Dresses are cheap trash with one size fits all. I asked to send the dresses back but they offered a replacement so I did that and the new dress was just as bad. They the refused to let me return them and refund me!! Awful people!!
22 novembre 2025
Non scritta su invito
Risposta di Ivy Luna
Dear Ms. Lowden,
We’re very sorry to hear about your experience. Our team has already reached out to you directly by email with a personal solution to help resolve this matter. Please take a moment to review that message — we’re committed to finding the best possible outcome for you.
Kind regards,
Team Ivy Luna
My order came on time and the top looks…
My order came on time and the top looks really cute.
2 dicembre 2025
Non scritta su invito
I have bought a very lovely dress and a…
I have bought a very lovely dress and a coat the dress quality is very good. The coat looks nice.
1 dicembre 2025
Non scritta su invito
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