Just bought a square Christmas tree skirt from Ivyline and it’s exactly as described (maybe better than the photos) I’m very pleased. Thank you
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Scopri cosa dicono le persone
Over time, I've collected 9 of Ivyline's excellent Ella planters. Builders recently destroyed my garden; even managing to throw away one of the fantastically useful planter water retention inserts.... Leggi di più
L'azienda ha risposto
Outstanding customer service. We were sent the wrong log storage (due to the supplier labelling the boxes incorrectly) and Ivyline arranged for the incorrect package to be picked up and the correct on... Leggi di più
L'azienda ha risposto
4 out of 8 plant pots/vases arrived completely broken. Customer service was super helpful and sent out replacements quickly. One of the replacements had a small crack in it, but it was workable. Think... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Founded in 1976, Ivyline has dedicated itself to making functional products beautiful, bringing elements of luxury to your home and garden. Our ethical product range is designed with love in our UK HQ and comprises everything from fire pits and candles to planters, plant pots and everything in between. We create contemporary accessories for the home and garden. We are experts in trend-led planters, homewares, vases, firepits and more.
Informazioni di contatto
Ivyline Ltd, CV8 2LG, Kenilworth, Regno Unito
- 02476 339 180
- marketing@ivylinegb.co.uk
- ivylinegb.co.uk
Le persone hanno visualizzato anche
The indoor pot is lovely
The indoor pot is lovely. Beautiful colour and glaze. Excellent service.
17 marzo 2023
Risposta di Ivyline
Hello Bex,
Thank you for your positive feedback and 5-star review! We hope you're enjoying your Pot Como and hope to see you shopping with us again soon!
Interesting goods
Ordered two items but only one could be delivered, refund given quickly. Not a lot of info on delivery though
22 febbraio 2023
Risposta di Ivyline
Hi Karen,
Thank you for your feedback and 4-star review. We're glad to hear that you had a positive shopping experience with Ivyline.
We hope to see you s hopping with us again soon.
Thanks,
Martha
Great product and the staff were very…
Great product and the staff were very helpful when ordering and prompt delivery
14 febbraio 2023
Risposta di Ivyline
Hi Tony,
Thank you for your feedback and 5-star review. We're so glad to hear that you had a great experience shopping with us.
We hope to see you shopping with us again soon!
Thanks,
Martha
Problem solved
There was a quality problem with one of the four items that was delivered. I followed the prescribed process for handling the situation and the item has been replaced speedily.
20 febbraio 2023
Risposta di Ivyline
Hi Carol,
Thank you for your feedback and 5-star review. We're so glad to hear that you are happy with the Arles pots you ordered, and that our team were able to rectify the issue.
We hope to see you shopping with us again soon!
Thanks,
Martha
Plant pots arrived smashed
Plant pots arrived smashed, however customer service was good and refunded straight away
20 febbraio 2023
Risposta di Ivyline
Hi Deborah,
Thank you for your feedback and review. We are sorry to hear that your pot arrived damaged - our team are always on hand to help and I'm glad to hear that this was sorted for you.
We hope to see you shopping with Ivyline again soon!
Thanks,
Martha
A very happy customer
The pot was exactly as in the photos and was delivered within 3 days. A gorgeous pot swiftly delivered. A very happy customer.
12 febbraio 2023
Risposta di Ivyline
Hi Denise,
Thank you for your feedback and 5-star review. We're so glad to hear that you enjoyed your experience in shopping with us, and that you are enjoying your new Lisbon Planter and Stand!
We LOVE seeing how you style your Ivyline products! Tag us in your pictures on Instagram or Facebook using the hashtag, #MyIvyline, and we'll feature you on our socials and website!
Thanks,
Martha
Top quality.
Over the past few months I’ve made a number of purchases from Ivyline and have to say, I love the quality of their products, most of which, I’ve not been able to find anywhere else online. I’ve not experienced any issues with image accuracy, everything received has been as viewed and as expected. Many of the items bought have been fragile but the packaging has always been excellent and their most recent courier, APC, have also been excellent so no experience of damage. All things considered, excellent.
31 gennaio 2023
Risposta di Ivyline
Hi Duncan,
Thank you for your feedback and 5-star review. We're so glad to hear that you enjoyed your experience in shopping with us, and that you are enjoying your new planter and home décor pieces!
We LOVE seeing how you style your Ivyline products! Tag us in your pictures on Instagram or Facebook using the hashtag, #MyIvyline, and we'll feature you on our socials and website!
Thanks,
Martha
Very fast delivery and super pots!
20 gennaio 2023
Risposta di Ivyline
Hi Sally,
Thank you for your feedback and 5-star review! We hope you enjoy you new Pot Como!
We LOVE seeing how you style your Ivyline products! Tag us in your pictures on Instagram or Facebook using the hashtag, #MyIvyline, and we'll feature you on our socials and website!
Thanks,
Martha
Won’t be buying from Ivyline.
Poor service took far too long to dispatch items.. over a week went by only to find out that what I had ordered had been oversold. Before being told this I contacted them through instagram.. totally useless and ignored my messages. Avoid.
30 dicembre 2022
Risposta di Ivyline
Hi Emily,
We are sorry to hear that you were unhappy with your shopping experience with Ivyline. We were experiencing issues with our stock feeds to our website so items were showing as in stock when they weren't. We have now sorted this issue.
We hope that you will shop with us again in the future.
Beautiful plant pot…
My plant pot was beautifully wrapped and protected - just love the design and colour. Arrived quickly. Will most definitely shop with Ivyline again.
14 gennaio 2023
Risposta di Ivyline
Hi Anna,
Thank you so much for your positive feedback and 5-star review! We're so glad you are enjoying your Kew Stoneware Sago Palm Bowl - don't forget to tag us in any pictures you take using the hashtag, #MyIvyline. We love to see them!
We hope to see you shopping with us again soon!
Thanks,
The Ivyline team
Arrived promptly & in one peace
Arrived promptly & in one peace. Plus it was exactly as described too.
9 gennaio 2023
Risposta di Ivyline
Hi Ishbel,
Thank you for your feedback and 5-star review! We hope you enjoy your new Lisbon Planter!
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
Risposta di Ivyline
Hi,
Thank you for your feedback and 5-star review! We hope you enjoy your new Lisbon Planter - it'll make the perfect home for your houseplant!
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
Risposta di Ivyline
Hi Stuart,
Thank you for you feedback and 5-star review! We're so glad to hear that you're enjoying your Kew Plant Mister.
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
Husband loved his anniversary gift
19 gennaio 2023
Risposta di Ivyline
Hi Kath,
Thank you for you feedback and 5-star review! We're so glad to hear that you're enjoying your new Leather Handle Tidy Set.
Don't forget to tag us in any pictures you take using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
The whole transaction was very smooth…
The whole transaction was very smooth and the product was delivered swiftly and well packed. Love it and can’t wait to use it next Christmas.
19 gennaio 2023
Risposta di Ivyline
Hi Barbara,
Thank you for you feedback and 5-star review! We hope you enjoy your Star Centrepiece Dinner Candle Holder - don't forget to tag us in any pictures you take, using the hashtag, #MyIvyline...we love to see them!
We hope to see you shopping with us again soon!
Thank you,
Ivyline
The pottery arrived broken without…
The pottery arrived broken without shatterproof packaging
5 gennaio 2023
Risposta di Ivyline
Hi Elisabeth,
Thank you for your feedback. I’m sorry to hear that your pot arrived to you damaged. As a company we have tried to reduce our use of plastic by looking into more sustainable ways to transport our deliveries, which we are continuing to do.
We hope this didn't cause much inconvenience and we have processed a full refund for the broken planter.
Thank you,
Ivyline team
Excellent experience
Got an unexpected discount and delivery well ahead of schedule. Well done Ivyline!
22 dicembre 2022
Risposta di Ivyline
Hi Katy,
Thank you so much for your positive feedback and 5-star review! We hope you enjoy your Round Wicker Log Basket, and we hope to see you shopping with us again soon!
Thanks,
Ivyline team
Risposta di Ivyline
Hi Sharon,
Thank you so much for your positive feedback and 5-star review! We hope you stay cosy with your Ivyline Wicker Log Basket, and we hope to see you shopping with us again soon!
Thanks,
Ivyline team
I have received excellent service from…
I have received excellent service from this company. Both the products were well packaged and in perfect condition and were delivered promptly
11 gennaio 2023
Non scritta su invito
Risposta di Ivyline
Hi Shena,
Thank you so much for your positive feedback and 5-star review! We hope to see you shopping with us again soon!
Thanks,
Ivyline team
Incomplete order, no communication
ORDER IVY1311 - The package arrived promptly however it only contained one of the two items I had ordered and paid for. I thought maybe they had been shipped seperately so didn't immediately worry but a few days later I checked and the shipment should have contained both. At the bottom of the email it said to reply with any queries so I did - 3 weeks ago. As of yet I have had no response. I understand it has been the festive period but to have still received no response or refund by this point is appalling customer service. I can only hope that at some point they do deign to either post the missing item or refund me. Naturally it is now an extremely late gift.
13 dicembre 2022
Risposta di Ivyline
Hi Elizabeth,
We're sorry to hear that your original delivery had a missing item. We did not receive your original query, but we have now arranged for a replacement item to be sent out to you.
We hope this didn't cause too much inconvenience over the festive period.
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