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Ivy & Noelle is a UK-focused online fashion brand offering carefully selected women’s clothing designed for comfort, versatility, and everyday wear. We serve a growing customer base across the United Kingdom, with a strong focus on quality, consistency, and reliable service. We operate as a fully registered business and are committed to providing a secure and transparent shopping experience. All orders are processed through trusted payment providers, and we maintain clear communication with our customers throughout the order journey. Our customer support team is available to assist with any questions regarding products, sizing, or orders. We aim to respond promptly and resolve any issues efficiently and fairly. At Ivy & Noelle, we value long-term customer relationships and continuously work to improve both our products and service based on customer feedback.
Regno Unito
3,5
6 recensioni
Non ha risposto alle recensioni negative ricevute
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Risposta di IVY & NOELLE
Hi,
Thank you so much for your lovely review — this truly made our day! 🤍
We will absolutely pass your kind words on to Sophie — she will be thrilled to hear she made such a positive difference to your experience.
We hope to welcome you back to Ivy & Noelle very soon!
Kind regards,
Team Ivy & Noelle 🤍
Do not order from this company. The dress was hideous, nothing like the advert. Tacky material. And they offered me 10% refund - explaining that the track and trace cost of returning would be costly. Despite saying they are a UK based company the dress was sent from China and I’m expected to return to China!
Risposta di IVY & NOELLE
Hi,
Thank you for your review — we are genuinely sorry to hear that you were disappointed with your order and we completely understand how frustrating this experience must have been.
We want to be transparent: as clearly stated in our shipping and returns policy at the time of purchase, our products are fulfilled and shipped internationally. We understand this can feel unexpected, and we apologise sincerely if this wasn't as clear as it should have been during your shopping experience.
Regarding the refund — the 10% we offered was intended as a goodwill gesture to save you the time, cost, and inconvenience of an international return. We never want our customers to feel out of pocket, and we are sorry this did not feel like a fair resolution to you.
We would genuinely love the opportunity to make this right. Please contact us directly at support@ivyandnoelle.com and our team will personally look into your case and find the best solution for you.
Kind regards,
Team Ivy & Noelle 🤍
Delivery took a bit longer than I hoped but the dress is just lovely. Great quality for the price and customer service were really helpful when I got in touch. Worth it
AWFUL EXPERIENCE. Cheap quality, wrong colour , very badly made and the neck on the top wasn’t sewn right, nothing like the picture shown. Completely wrong material that was shown
DO NOT BUY FROM THIS COMPANY it deserves 0 stars
Risposta di IVY & NOELLE
Hi,
Thank you for sharing your experience — we are truly sorry to hear that your order did not meet your expectations, and we completely understand how disappointing this must have been.
Quality and accuracy are things we take very seriously, and a manufacturing issue like an unsewn neckline is absolutely not the standard we hold ourselves to. We sincerely apologise that this happened and that your item did not arrive as described.
We would really like to look into this for you personally. Could you please reach out to us directly at support@ivyandnoelle.com with your order number and a few photos of the item? This allows us to:
Investigate the quality issue with our supplier immediately
Find the fairest and fastest resolution for you
Ensure this does not happen to any other customer
Your feedback — however difficult to read — genuinely helps us improve, and we do not take it lightly. We hope you will give us the chance to make this right.
Kind regards,
Team Ivy & Noelle 🤍
All good. Looked as advertised, very comfortable and delivery was without any problems. Can’t ask for more than that
I'm not usually one for leaving reviews but I just had to for this one. The dress arrived so well packaged and looked even better than the photos. I'm a size 14 and went with the L which fits perfectly. Customer service was lovely when I asked about sizing too. Really happy
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