ivie Recensioni 114

I paid for a ivie.bud 10 days ago and so far no sign of it. Filled out their contact sheet three times. Third one I said I was contacting my bank and then got a response saying they are having difficulties with shipping. No further info. So have no idea if or when I’ll receive it. Impossible to contact other than filling out the form which may or may not get a response. Not good service.

Shambles of a company still not resolved a simple issue with readings

The response I received was polite and friendly, which I appreciated. However, it didn’t really offer a solution to the problem. I was advised to take the issue up with my provider, even though the core problem is that the ivie app itself doesn’t function properly. Unfortunately, this left the issue unresolved.

After getting in touch to say my bud was not giving out a reading on my usage it was all sorted out for me and after a few days everything sorted itself out, all good thanks

In have two IVIE buds (upstairs and downstairs) as I have had a fantastic experience with the device. I also have the IHD Smart Meter at home so that I keep an eye on the live usage wherever I am.

Good communication and helpful only thing wrong was receiving an email saying my issue was resolved but it has not yet.

Very prompt and helpful email response to an enquiry regarding an Ivie Bud wi-fi connection failure following a change of router.

My problem is not solved yet I am very disappointed

The iVie Bud is not working as it should as it appears the DCC outfit that takes the readings from my new Smart-meter is only able to access the hourly output from the meter and not the half-hourly readings which are required for my Eon tariff. This has been the case for almost 7 months since I switch from Fuse to Eon energy. The IHD device had been working fine with Fuse, but Eon has never been able to do so. The DCC is not fit for purpose, but the Ombudsman is unable to compel the company to actually do anything about their failure, so not altogether Eon and iVie fault - hence just 3 stars.

Terrible, doesn't work and no customer service to return it.
Please don't waste your money.

I bought an ivie bud (49.99) because my smart meter wasn't working most of the time. Now I have 2 so called smart meters that don't work so I'm trying to send the ivie bud back. From my experience don't waste your money.

I’m really surprised at how many bad reviews there are on here about this product, I have been using it for over 18 month’s with no issues at all. I hope I don’t jinx myself by posting this!! 🙂

I bought my ivie Bud several years ago and it worked perfectly and was very useful. Then Octopus told me that I had to have my smart meters replaced with the latest smart meters. Although the ivie Bud instructions tell me that it ought to connect effortlessly to any replacement smart meters, mine stopped connecting. The team at ivie blamed Octopus. I don't think either ivie or Octopus are interested in solving problems, only in passing the buck. My ivie Bud is now going in the bin. I must now rely on the IHD provided by Octopus, which was free and seems just as good.

Very difficult to set up if you value your privacy. They couldn't find my address and wanted credit card details, It was taking a long time and I just gave up,

A bit of a mixed bag but mostly good. The IHD works fine but the app has issues. While the app is handy for looking at your usage:
- it's quite heavy on trying to sell you solar and new heating
- the 'budgeting' feature that sets you targets and awards points is based on pure fantasy
- the insights into the breakdown of usage look to be mostly best guess
- you can get monthly summaries and daily breakdowns going back a while but weekly summaries dissappear in a few weeks and there's no ability to report between 2 given dates (most bills aren't generated on the last day of each month)

Finally, even though the IHD was outwith warranty, I had to get new smart meters. Switching the IHD to the new meters was problematic but support were really good at advising before hand and sorting the issues later so no issues on that front.

Expensive e waste, non-existent customer service, avoid at all costs.

I got my Ivie Bud when Octopus refused to replace my missing IHD. After a tedious activation process that took several days, it connected to my smart meters and worked OK for 6 months. Then the meters got bored with the whole thing, packed up and had to be replaced. It took Octopus 6 months to commission the new meters and receive readings. I restarted the Ivie Bud and went through the activation process again. It told me to ensure the Bud was near the meters, that the WiFi was good and to wait several minutes, or maybe hours. Days later, nothing had happened. Zilch. Ivie's Customer Service did at least communicate, taking only a couple of days to respond to the problem. They told me to do a Reset. That meant another activation journey, which again didn't succeed. But Ivie claimed their product wasn't the problem. Oh no, if it wasn't the WiFi or the distance from the meters, it must be a communications problem with the meters themselves and therefore Octopus's responsibility. And sorry, it's out of warranty and we can't do anything more for you. Ivie, you can keep my £50. Use it to prop up your slopey shoulders.
UPDATE
Have discovered the problem is with our new SMET2 smart meters: Ivie Bud only works with the old SMET1 meters, but can't communicate with the new ones.
It no longer matters: our supplier gave us a gadget that takes 30 seconds to set up, works like a dream with a smart phone and makes the Ivie Bud redundant and irrelevant.

If you have to change your smart meter(s), you will have to buy a new Ivie Bud because they are fixated on the old meter numbers and seem unable to adjust to new ones.

After 4 days &several unhelpful emails my bud started working. It has cut out a couple of times but other than that seems to be working OK. I certainly wouldn't buy again.

Apparently my main draw on electricity is “laundry”…I do not have a washing machine or tumble drier. Please note, I do not wash my clothes in the bath either.