Itsu in Kings Road amazing service with a really warm smile! Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredi... Leggi di più
L'azienda ha risposto
Anche se non controlliamo le affermazioni specifiche, trattandosi di opinioni personali, etichettiamo le recensioni come “Verificate” quando riusciamo a confermare che c'è stata un'interazione commerciale effettiva. Leggi di più
Per proteggere l'integrità della piattaforma, ogni recensione presente sul sito, verificata o meno, viene monitorata dai nostri sistemi automatici 24 ore su 24. Questa tecnologia è progettata per individuare e rimuovere i contenuti che non rispettano le nostre regole, come le recensioni non basate su esperienze autentiche Siamo consapevoli che potremmo non riuscire a cogliere proprio tutto, quindi puoi segnalarci qualsiasi cosa pensi che ci sia sfuggita. Leggi di più
Scopri cosa dicono le persone
Me and my wife have been many times to ITSU Wembley for a meal prior to attending an England match. It has always been quick, efficient and enjoyable. Unfortunately yesterday to the total opposite.... Leggi di più
L'azienda ha risposto
Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to... Leggi di più
L'azienda ha risposto
We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style. We order... Leggi di più
L'azienda ha risposto
Dettagli dell'azienda
Scritti dall'azienda
Delicious, healthy, Asian inspired food, freshly made everyday in 70 beautifully designed shops
Informazioni di contatto
King's Road 47, SW3, London, Regno Unito
- itsu.com
3,1
Nella media
332 recensioni
Non risultano inviti alla recensione recenti
Questa azienda non ha mandato inviti ai suoi clienti di recente, quindi le recensioni potrebbero non essere rappresentative
Ha risposto al 100% delle recensioni negative ricevute
Solitamente risponde entro 1 settimana
Come questa azienda usa Trustpilot
Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.
Overwhelmed staff and poor service
Me and my wife have been many times to ITSU Wembley for a meal prior to attending an England match. It has always been quick, efficient and enjoyable.
Unfortunately yesterday to the total opposite. After placing our order we waited for 15 minutes and our order was not even being show on the screen. There were at least 20 orders on the screen and nothing much seemed to be happening. The staff had lost control of the situation and were overwhelmed.
We waited a bit longer but had to leave without collecting our food (we needed to get into the stadium). Very dissapointing.
26 settembre 2026
Non scritta su invito
Risposta di itsu
Thank you for your feedback.
We're very sorry to hear about your experience at our Wembley shop. This is concerning to hear and something we'd very much like to look into immediately.
We've sent you a direct message and are currently waiting for your response so we can investigate what happened, keep you updated on our next steps, and work with you to find a suitable resolution.
We appreciate you bringing this to our attention and hope to hear from you soon.
Itsu in Kings Road amazing service with…
Itsu in Kings Road amazing service with a really warm smile!
Didi was at the till, I was quite insecure about the soups, she suggested me a coconut soup which was really good grey quality of ingredient very fresh and her service was really outstanding.! Thank you Didi “Dilyana”and to the chef, I will be definitely back
24 settembre 2026
Non scritta su invito
Risposta di itsu
Thank you so much for this lovely review, Valeria!
We're so pleased to hear about your experience at our Kings Road shop.
Didi will be so happy to hear your kind words. It's wonderful to know that she took the time to help you choose a soup and that you enjoyed her coconut soup recommendation.
We'll also make sure your compliments are shared with the kitchen team, they will be pleased to hear you found the ingredients fresh and of great quality.
We've also sent you a message directly to thank you personally for taking the time to share your feedback.
We look forward to welcoming you back again soon!
Itsu was always our our first choice…
Itsu was always our first choice takeaway, however it seems now when ordering, you have to add an array of other bits and pieces to order the meal you want. I try order a sushi platter and I HAVE to add extra dumplings, extra soy sauce & dessert ...
Seems they trying to force people to buy any extras to increase basket spend.
20 settembre 2026
Non scritta su invito
Risposta di itsu
Thank you for taking the time to write a review and we're so sorry that you didn't have a positive experience.
We're sorry to read your comments and that you've been left feeling this way. This is certainly not our intention.
We'd really appreciate the opportunity to understand more about your experience, as ordering should be straightforward and enjoyable and we'll be passing your feedback onto our Head Office.
Thank you for taking the time to share your feedback.
They gave me poisoning
They gave me poisoning.
I usually avoid all sorts of trips to the doctors, but after I’ve taken all medications possible to make my vomiting, nausea and headache better, I had to go to the hospital to see if its something bad.
My symptoms were so severe that at first they assumed my brain was bleeding.
Never eat their products, don’t trust itsu.
29 agosto 2026
Non scritta su invito
Risposta di itsu
Copilot said:
Thank you for your review.
We're very sorry to hear about your experience and hope you are recovering well. We take reports of illness associated with our products extremely seriously, and the safety of our customers is our highest priority.
We would appreciate the opportunity to investigate this further. Please contact us via our website with details of the product consumed, where and when it was purchased, and any packaging information you may still have, including the best before date. Our Food Safety team will review the information as part of a thorough investigation.
Thank you for bringing this matter to our attention, and we hope to hear from you soon.
Chicken Ramen / Chicken Ripoff
Chicken Ramen, noodles in broth - disgusting, and a rip off even at introductory price (Sainsbury). I gave more time to stew than the recommended 5 minutes but vegetables still like blue tack. Sauce/Broth, weak in flavour. Even a Pot Noodle smashes these out of the water. I can enjoy a Bombay Badboy. Itsu is overpriced with antiquated packaging and a silly little flyer in the pot to make it look premium. Trust me, its far from it. I hardly write reviews but felt I had to.
20 agosto 2026
Non scritta su invito
Risposta di itsu
Thank you for your honest feedback, Sean. We're sorry to hear that your experience with our 'chicken ramen noodles & broth pot' was so disappointing. We know customers expect both convenience and great taste, and we're sorry that this product didn't deliver either for you. We also appreciate your comments about the value and packaging. Customer feedback helps us identify where improvements are needed, and we've passed your review on to the relevant team.
Thank you for giving our product a try and for taking the time to let us know how it went.
Light well priced delicious Breakfast much better for a lighter option.
Breakfast - rice, poached eggs and roasted bacon. Delicious. A welcome change from normal for a welcome price. A great fresh alternative.
7 agosto 2026
Non scritta su invito
Risposta di itsu
Hi Joanne! We're so pleased that you enjoyed our breakfast! 😊 Thank you for your lovely review. It's great to hear that you found it delicious, fresh, and a welcome lighter alternative. We really appreciate your feedback and hope to see you again soon!
Best itsu ever
7 More London Riverside, London SE1 2BY is the itsu I went to, the food was divine, I loved it so much, we had such a great time, they had so many options on the menu and the customer service was so great! The order came fast and I just loved the whole experience, this really nice lady named Priyanka was sooo sweet and kind, she was really helpful and joyful it was like a breath of fresh air to be around her she is so kind and a GREAT listener, would 100% come back to there, ive been to other itsu restaurants, this is the best, thanks for having me!
3 agosto 2026
Non scritta su invito
Risposta di itsu
Hi James, we're so pleased to hear this! Thanks so much for your amazing review. We're delighted that you enjoyed the food, service, and menu options at our More London shop.
A special thank you for mentioning Priyanka. She'll be so happy to hear your kind words, and we'll be sure to share your feedback with her and the team. We can't wait to welcome you back again soon!
Amazing experience
I visited both Itsu store in Cambridge and Itsu store at Stansted Airport and I had a great experience. The staff was friendly and I was satisfied with the sushi quality. I experienced an issue with the reward program and Sandra from customer service helped me to solve it very quickly, she was very nice and helpful. I’m happy to be a loyal customer!
23 luglio 2026
Non scritta su invito
Risposta di itsu
Thanks so much for your lovely review, Rossella!
We're so pleased to hear you had a great experience at both Cambridge and Stansted Airport, and that Sandra was able to sort out your rewards issue so quickly.
We'll be sure to pass on your kind words. Thanks for being a loyal customer, we really appreciate your support! 😊
Itsu packing size is really small now
Itsu packing size is really small now. I used to get a rice box for lunch and it would fill me up. But the new packaging is rubbish it’s so small. It’s shame used to like itsu for my healthy lunch option but I won’t be back again. £9.25 for a rice box that doesn’t fill you up.
30 luglio 2026
Non scritta su invito
Risposta di itsu
Thanks for your review, Ross. We're sorry to hear you were disappointed with the portion size of your box. We'd love to look into this further and explain a bit more about our packaging and portions. If you could email customerservice@itsu.com with details of which box you purchased, the itsu shop you visited, and when you visited, we'd be happy to take a closer look and discuss this with you.
I was served by a lovely lady called…
I was served by a lovely lady called Jun at the store in Bristol-she was very polite and gave lovely customer service. The food was nice too and served efficiently. Overall a fab visit.
25 luglio 2026
Non scritta su invito
Risposta di itsu
Thank you for your lovely review, Joanna! We're so pleased to hear that Jun provided such polite and attentive service during your visit to Bristol. It's also great to know you enjoyed your food and that everything was served efficiently. We really appreciate your feedback and hope to welcome you back again soon.
Risposta di itsu
Thank you for your review, Patrizia! We're so pleased to hear that Moses and the team provided such a positive experience. We look forward to welcoming you back soon.
Risposta di itsu
Thank you for your lovely review, Patrizia! We couldn't agree more about Moses! We'll make sure to share your kind feedback with him. Thank you for taking the time to recognise him and we hope to see you soon!
Great sushi
I've always loved itsu – the food is fresh, delicious, and consistently high quality. My Japanese friend even said it's the best sushi chain in London, which says a lot! It's my go-to place for lunch with my fellow stressed bankers during our lunch breaks, and it's also my first choice whenever I'm at the airport. I know I can always count on itsu for a healthy, tasty meal.
I also wanted to give a special thank you to Sandra G. from Customer Service. She was incredibly kind, attentive, and genuinely cared about resolving my request. She went above and beyond to help, kept me updated throughout, and even followed up afterwards to make sure everything had been sorted. I also really appreciated her telling me about the itsu rewards app, as I wasn't aware of it before. Thanks to Sandra, I've now downloaded it and will definitely be using it going forward. It's rare to come across such thoughtful and customer-focused service these days, and Sandra is a real credit to itsu.
If I had one small suggestion, it would be regarding the soy sauce. The same small bottle is provided whether you buy a smaller or a much larger sushi box, and for the larger boxes it simply isn't enough. It would be great if the amount of soy sauce matched the size of the meal. Other than that, I couldn't be happier with both the food and the customer service.
10 luglio 2026
Non scritta su invito
Risposta di itsu
Thanks so much for the lovely message, Ara!
It's great to hear that itsu is your go-to lunch spot and airport choice, and we're especially happy to hear such positive feedback about Sandra. We'll make sure she sees your comments as she'll be so pleased. Thank you for also giving the rewards app a try!
We really appreciate your suggestion about the soy sauce too. We can definitely see how the larger sushi boxes could benefit from a little extra, and we've shared your feedback with the team.
Thanks again for your support and kind words. They really do mean a lot to us.
Really poor service from "Rachel" Trafford Centre
Really poor service from "Rachel" (pink haired Asian) in Itsu Trafford Centre today Man Hester today. Poor demeanor, rolling eyes and not helpful.
Receipts 71581 and 71850
12 luglio 2026
Non scritta su invito
Risposta di itsu
Thank you for your feedback. We're sorry to hear this. We've shared your comments with the Trafford Centre management team and appreciate you providing the receipt details to help us look into this further.
The guy we were so happy and thankful…
The guy we were so happy and thankful to be helped and serviced by in this place is absolutely amazing, his name is Moses, and he makes really good matcha latte and blueberry matcha latte... He even helped us with finding out what the dishes was by showing us the film on the screen telling us what was what from the menu🙏 He's kind hearted and cute, he even kinda sang for us, when we begged to sit in the closed area bc I've a pain 😍 ... We'll definitely go back for this excellence. Greatest customer service!!! The food tastes very delicious and healthy. It was ready to eat in a few minutes.
30 giugno 2026
Non scritta su invito
Risposta di itsu
Thanks so much for this lovely review, Leyilah!
We're so proud of Moses and can't wait to share your kind words with him. It sounds like he really made your visit special, from making those great matcha and blueberry matcha lattes, to helping you figure out the menu, and even going the extra mile to make you feel comfortable when you needed a seat. That's exactly the kind of warm, caring service we love to see.
We're so pleased you enjoyed the food too and that everything was ready so quickly.
Thanks again for taking the time to leave such wonderful feedback. We’ll make sure Moses gets the recognition he deserves, and we look forward to welcoming you back soon!
No longer great for vegans
I used to be a huge fan of itsu because of their extensive vegan selection, especially the ‘no meat Monday’ salad, which became the tofu poke bowl; as well as the veggie dragon roll and veggie sushi platter. They have now discontinued the poke bowl as well as adding egg to both of those sushi options, leaving an avocado roll as the only vegan sushi option. The hot dishes are tasty, but extremely fatty. I will sadly have to take my regular business elsewhere now. What a shame!
26 giugno 2026
Non scritta su invito
Risposta di itsu
Thank you for your review and for sharing your feedback with us. We're sorry to hear that some of your favourite vegan dishes are no longer available.
Please don't worry! We're actively reviewing customer feedback on our vegan and vegetarian range, and we take our customers' views very seriously. We know how important these options are to many of our guests, and feedback like yours helps shape future discussions and menu development.
We really appreciate you taking the time to let us know how you feel, and we've shared your comments with the relevant team.
Thank you for being such a loyal customer, and we hope we'll be able to welcome you back again in the future.
I go to the Itsu in Trafford Centre…
I go to the Itsu in Trafford Centre almost every lunchtime and so does my colleagues. I must say Rachel there alway give her 100 and plus% to make sure we have a great experience. The food is outstanding and I feel I can have a relaxing lunchtime there always.
23 giugno 2026
Non scritta su invito
Risposta di itsu
Thanks so much for your kind words, Karen, we’re really glad you and your colleagues enjoy your lunchtime visits with us! Rachel will be so pleased to hear this and we’ll make sure your feedback is shared with her. So pleased the food and the atmosphere keep you coming back 😊
Clean, great food and friendly staff
We visited the Bath branch today. Clean, light and airy. Helpful staff for us oldies who find electronic ordering a bit daunting, especially as we are relatively strangers to the food style.
We ordered Chicken Teriyaki and it was perfect. Hot and tasty. Really enjoyed the extra sauces available on the tables. Loved the way everyone cleared up after themselves at the waste station. Just wish there were more branches of this excellent venue. It is our go to place when we visit Bath again. Will return in August.
18 giugno 2026
Non scritta su invito
Risposta di itsu
Thank you so much for your lovely review, Mike, we’re really glad you enjoyed your visit to our Bath shop and that the team could help make things easy. Great to hear the Chicken Teriyaki was perfect too! We’ll be sure to pass your kind words on.
Looking forward to welcoming you back in August 😊
After some months of downhill this is my last visit
I'm a regular eater at Itsu, mainly the Strand branch, and have noticed that over several months the company have made changes and not for the good. General food quality is down, and freshness of the product is definitely down, and quite concerning on occasions. The stores themselves and not as welcoming and friendly as they once were, and the removal of providing trays and soy sauce at the tables is just not acceptable. I just don't want to eat here anymore and I think today's visit will be my last sadly. Itsu I don't know what your long term plan is, but it certainly isn't to keep long-term customers, very disappointed!
25 maggio 2026
Non scritta su invito
Risposta di itsu
Thank you for your review Moley, and we’re really sorry to read this, as this certainly isn’t the experience we want for our regular customers. What you’ve described sounds unusual, and we’d really like to understand more about what’s been happening.
We’ve sent you a direct message to gather a few more details, but if you’d prefer, please do get in touch with us directly so we can look into this further and support you.
We really value your loyalty, and we hope we can make this right.
I had a problem with the dye on the…
I had a problem with the dye on the paper carrier bag, after contacting them on the website, Sandra replied within the hour and resolved the problem immediately. Very happy with the outcome.
6 maggio 2026
Non scritta su invito
Risposta di itsu
Thank you for your review, Helen, this is so great to hear! We love Sandra too 😊
Come funziona Trustpilot
Chiunque può scrivere una recensione su Trustpilot. L'autore di una recensione ha la possibilità di modificarla o cancellarla in qualsiasi momento e, fintantoché il suo account è attivo, la recensione rimane visibile a tutti.
Per salvaguardare la nostra piattaforma, facciamo uso di personale dedicato e di tecnologie intelligenti. Scopri come combattiamo le recensioni false.
Scopri di più su come vengono gestite le recensioni su Trustpilot.
La verifica aiuta a garantire che le recensioni su Trustpilot vengano scritte da persone reali.
Offrire incentivi in cambio di recensioni o chiederle solo a clienti specifici potrebbe distorcere il TrustScore, violando le nostre linee guida.