Outstanding leadership and client servicing by the IBT Team
Our group signed up with IBT for riding before the Grand Fondo Prosecco in Valdobbiadene, in the Italian Dolomitis region on Sept 27, 2026. The IBT team(Alberto, Pavel, Aleesia, Lucca, Shumee and Michaela were very professional, communicative and treated us very well. Totally stress-free rides and logistics. However, the highest compliment to IBT came after the ride when we traveled to Sicily. After arriving in Catania couple of days after the Fondo I realized I had forgotten an important item at the hotel in Conegliano(approximately 35 km from the Prosecco start line). The hotel confirmed finding the item but refused to courier the item even though I would cover the cost. Over the next several days I tried exploring different options to get my item back without any success. I had given up when I received a text from Alberto who co-ordinated with Aleesia to arrange courier pick up and delivery to my home back in Vancouver, Canada. Both Alberto and Aleesia went out of their way to help me even though their responsibilities to us had ceased after the Fondo on Sept 27, 2026. This an example of truly outstanding client servicing. Again, I want to thank the IBT team and especially Aleesia for helping me. I would highly recommend IBT for your biking adventures.
Tim
Vancouver, Canada

Risposta di Italybiketours







