Hello David,
I’m sorry you feel this way, but I strongly disagree with the claim that we “rip people off” or that you were “fobbed off”.
You had been a happy customer of ours for around 5 years, so it was disappointing to receive this response. When you complained, we offered to come back and reclean the windows, and we also gave you a full refund. So after 5 years of being a happy paying customer you flip to calling us ‘abhorrent’.. Its a bit much!
What I explained was that some small windows can be cleaned very quickly with the equipment we use. It depends how dirty they are. If there is bird mess or heavier dirt, even a small window can take a minute or two. If it is just light dust, it can be much quicker.
We want to spend as long as it takes to do the job properly, not a set amount of time for the sake of it. That said, if a window has not cleaned properly or the result is not good, we will always come back and sort it, because you are paying for a service and have every right to expect it to be done right.
Calling a small business “abhorrent” after we gave a reasonable explanation, offered to come back and reclean, and refunded you in full is very unfair and excessive. We accept that customers have every right to complain if they are unhappy with a clean, but we do not accept being accused of ripping people off when we have tried to resolve the issue properly.
I also notice from your review history that you have so far left 7 x 1-star reviews for local businesses, including one "Ripped off.." for a pub because there was too much ice in an orange juice. Another one for the bike shop, "liers!!", when your bike wasn't ready on time, and then BT the "Con artists" who put your bill up by £5... That is of course your choice, but it does give some context to the strength of your reaction here. From the tone of your review, you seem very angry, but I do not think your version of events is fair or balanced.
Richard
iSparkle Window Cleaning
