iRobust Tech Recensioni 124

TrustScore 4.5 su 5

4,3

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Valutata 1 stelle su 5

One of the worst retail / online buying experiences I’ve ever had. From outright lies, to empty promises, missing a safari trip photography due to not having our camera and nearly receiving our camera... Leggi di più

Valutata 5 stelle su 5

Ordered a Canon R7, body only. The cam came boxed and brand new. All accessories included, no hassles. I wasn't able to make contact via phone call, but did receive prompt e-mail response. Parcel was... Leggi di più

Valutata 5 stelle su 5

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the... Leggi di più

Valutata 5 stelle su 5

Best price I could find for the camera I bought. Item received right on schedule. I was able to contact their customer support and confirm delivery times without any issues. Will definitely look here... Leggi di più

Dettagli dell'azienda

  1. Negozio di foto/videocamere
  2. Negozio di telefoni cellulari
  3. Azienda di elettronica

Scritti dall'azienda

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Informazioni di contatto

4,3

Eccellente

TrustScore 4.5 su 5

124 recensioni

5 stelle
4 stelle
3 stelle
2 stelle
1 stella

Chiedi ai clienti di scrivere una recensione

Questa azienda invita i propri clienti a scrivere recensioni - sia positive che negative

Ha risposto al 40% delle recensioni negative ricevute

Solitamente risponde entro 1 settimana

Come questa azienda usa Trustpilot

Scopri come vengono raccolte, valutate e moderate le loro recensioni e valutazioni.

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Valutata 4 stelle su 5

Samsung Galaxy S23 - Happy Customer

Very happy with my purchase (Samsung Galaxy S23) - the box was sealed with no issues with the phone

The warranty + set up printed manuals in the box were in Chinese which was a surprise but I just translated them with Google Lens easily enough plus most of the setup comes up on the phone anyway where you choose the language.

Unfortunately the supplier didn't have the colour I originally ordered but iRobust Tech did email me the next day to explain the situation and gave me alternative's which I appreciated

13 febbraio 2024
Valutata 5 stelle su 5

Easy purchase and great service

Online purchase was fast and easy. There was a little delay with the delivery time, but Thebe was very helpful and informative all the time.
Also, the camera arrived perfectly packed and in optimum conditions.
Thank you for your service! 😊

21 gennaio 2024
Valutata 3 stelle su 5

Contactable on phone, not great with dispatch updates

Not too bad - impressive response and contactable telephonically, which is rare these days! Alas, we kept needing to follow up as the order was confirmed but no further communication were received on the dispatch etc. We got our order, but much later than anticipated with no updates along the way.

22 gennaio 2024
Valutata 4 stelle su 5

Trusted online purchasing

No nonsense online purchasing experience. They could have provided more progress feedback before the item is in hand of the courier. Competitive pricing!

23 gennaio 2024
Valutata 5 stelle su 5

Trustworthy, Delivers as promised

Never heard of this company until I stumbled upon them searching for a Nikon P1000...
They had the best price and I took the risk, they made contact and the camera was on its way the next day.
The camera has been received since and am very happy with my purchase.

Give these guys a try.

9 gennaio 2024
Valutata 5 stelle su 5

Great service from online company

Even though it seems I got a defective product, the company had no problem to sort this out for me as soon as they opened in January. They are friendly, helpful and respond quickly to emails. Thebe has been a superstar when it comes to service delivery which is rare in our country. He seems to really care about the clients he works with and that puts a person at ease that the query is taken seriously and will be dealt with efficiently and professionally. Very happy so far, just waiting for my replacement

3 gennaio 2024
Valutata 1 stelle su 5

This company do not communicate

This company do not communicate, you pay the money and then hear nothing for almost 2 weeks! They do not have stock. Highly disappointed with the service and it made the transaction so much stressful 😫

14 dicembre 2023
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Risposta di iRobust Tech

Good morning Chantel, thank you for your feedback and we sincerely apologise for the lack of communication.

We also see that you have received your order and was delivered and received on the 18th of December. We are not sure why you were told that we don't have stock.

During December, we were operating on skeleton staff and thus affected our communication turn around time. However, this is of course not an excuse to offer exceptional customer service and do apologise once again.

We are of course working on more effective communication channels to avoid such incidents with other clients in the future.

As a startup company, we appreciate such feedback as it also creates room for improvement. :)

Thank you so much and compliments on the new season.

Valutata 5 stelle su 5

Best Christmas Ever

I did a lot of research and wanted a Canon 90D camera. IRobustec had the best price by far. I had a few questions regarding delivery so I phoned them and the person was very friendly and helpful. I am giving five stars although I had to wait a week before delivery was made, understandably so as I did order it a week before Christmas and they had to wait for stock. I’m more than satisfied with my purchase, my camera arrived safely, bubble-wrapped and all (which was a concern to me so I was very happy with this) and I will definitely make use of them again. They can maybe update their Facebook page to keep us up to date on new arrivals🤭

20 dicembre 2023
Valutata 4 stelle su 5

Good experience

Ordering online was quick and easy to do. Company was easily available telephonically. Assistance was always so patient and helpful. Only issue was lack of communication regarding delays in delivery times, hence 4 stars not five. Nevertheless, was sorted with a quick phone call.

14 dicembre 2023

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